Performance management
Leerjaar 2, Human Resource Management
Aantekeningen les/ samenvatting toets
Toets:
- Open vragen
- 90 minuten
1
,Inhoudsopgave
Week 1 wat is performance management..........................................................................5
1.1 Onderbouwd door theorieën......................................................................................6
1.1.1 Doel theorie (Latham & Locke, 1979)..................................................................6
1.1.2 Verwachtingstheorie (Vroom, 1964; DeNisi & Pritchard, 2006)............................6
1.1.3 Controltheorie (Kluger & DeNisi, 1996)................................................................6
1.1.4 Versterkingstheorie (Hull, 1951)..........................................................................7
1.1.5 Social Learning theory (Bandura, 1977)..............................................................7
1.1.6 Self-efficacy theorie (Bandura, 1982)..................................................................8
1.2 Doel van performance management:........................................................................8
1.3 Principes van performance management..................................................................9
1.3.1 Principes.............................................................................................................. 9
1.3.2 Ethische principes:............................................................................................... 9
1.3.3 Vereisten voor succes van performance management:.......................................9
Week 2 impact van performance management................................................................10
2.1 performance management systeem........................................................................10
2.2 Performance management systemen in een organisatie.........................................11
2.2. 1 De realiteit:....................................................................................................... 11
2.3 De verwachtingen rondom organisatie performance:..............................................12
2.4 performance management waardeketen.................................................................12
Week 3 ontwikkeling en reviews.......................................................................................13
3.1 Traditionele aanpak en kra’s....................................................................................13
3.2 Balanced ScoreCard................................................................................................. 14
3.3 Performance Review................................................................................................ 15
week 4 analyseren en tegenvallende prestaties...............................................................17
4.1 Performance analyse............................................................................................... 17
4.2 Getallen................................................................................................................... 18
4.2.1 Kengetal: kwantitatieve informatie over:...........................................................18
4.2.2 Stuurgetallen..................................................................................................... 18
4.3 Stappenplan voor ken- en stuurgetallen..................................................................19
4.4 Performance beoordelen:......................................................................................... 19
4.5 Beoordelingsschalen:............................................................................................... 20
4.6 vijf stappen om underperformance te managen......................................................20
Week 5 feedback en coaching.......................................................................................... 21
5.1 Het geven van feedback.......................................................................................... 22
5.1.1 Richtlijnen voor feedback:.................................................................................22
5.1.2 Continue feedback:............................................................................................ 22
2
, 5.1.3 Constructieve feedback:....................................................................................22
5.1.4 Feedforward:..................................................................................................... 23
5.1.5 360 graden feedback......................................................................................... 23
5.1.6 Coaching van MW.............................................................................................. 24
5.2 Toetsvragen:............................................................................................................ 25
5.3 Oefen opdracht HR-advies over feedback en coaching bij Coolblue........................25
Week 6 managen van organisatie- en teamperformance.................................................27
6.1 Wat is het?............................................................................................................... 27
6.2 Dimensies van het managen van organisatie performance.....................................27
6.3 Strategische benadering om de organisatieperformance te managen....................27
6.4 Balanced score card................................................................................................ 29
6.4.1 Prestatiemanagement volgens de BSC:.............................................................29
6.4.2 Het financiële perspectief..................................................................................29
6.4.3 Het klantperspectief.......................................................................................... 29
6.4.4 Het interne processen-perspectief.....................................................................30
6.4.5 Het leer- & groei-perspectief.............................................................................30
6.5 Implementatie strategische organisatie performancemanagement.........................30
6.5.1 Benadering strategische organisatie performancemanagement.......................30
6.6 Business performancemanagement systemen........................................................30
6.7 Performancemanagement en het vermogen van de organisatie.............................31
6.8 Performancemanagement en Human Capital Management.....................................31
6.9 High performance cultuur........................................................................................32
6.10 Het meten van performance..................................................................................32
6.11 Het ontwikkelen van metingen..............................................................................34
6.12 Managen van teamsprestaties...............................................................................34
Week 7 toewijding en beloning......................................................................................... 36
7.1 Betrokkenheid......................................................................................................... 36
7.2 Wat is toewijding..................................................................................................... 36
7.2.1 Waarom is het belangrijk?.................................................................................36
7.2.2 Vier randvoorwaarden voor toewijding..............................................................36
7.2.3 Invloed van PM op toewijding............................................................................37
7.3 Belonen................................................................................................................... 38
7.3.1 Financiële beloning............................................................................................ 38
7.4 Multinationals.......................................................................................................... 38
7.5 Centrale aansturing................................................................................................. 39
Oefen Opdrachten:........................................................................................................... 40
Opdracht oefentoets......................................................................................................... 41
3
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Leerjaar 2, Human Resource Management
Aantekeningen les/ samenvatting toets
Toets:
- Open vragen
- 90 minuten
1
,Inhoudsopgave
Week 1 wat is performance management..........................................................................5
1.1 Onderbouwd door theorieën......................................................................................6
1.1.1 Doel theorie (Latham & Locke, 1979)..................................................................6
1.1.2 Verwachtingstheorie (Vroom, 1964; DeNisi & Pritchard, 2006)............................6
1.1.3 Controltheorie (Kluger & DeNisi, 1996)................................................................6
1.1.4 Versterkingstheorie (Hull, 1951)..........................................................................7
1.1.5 Social Learning theory (Bandura, 1977)..............................................................7
1.1.6 Self-efficacy theorie (Bandura, 1982)..................................................................8
1.2 Doel van performance management:........................................................................8
1.3 Principes van performance management..................................................................9
1.3.1 Principes.............................................................................................................. 9
1.3.2 Ethische principes:............................................................................................... 9
1.3.3 Vereisten voor succes van performance management:.......................................9
Week 2 impact van performance management................................................................10
2.1 performance management systeem........................................................................10
2.2 Performance management systemen in een organisatie.........................................11
2.2. 1 De realiteit:....................................................................................................... 11
2.3 De verwachtingen rondom organisatie performance:..............................................12
2.4 performance management waardeketen.................................................................12
Week 3 ontwikkeling en reviews.......................................................................................13
3.1 Traditionele aanpak en kra’s....................................................................................13
3.2 Balanced ScoreCard................................................................................................. 14
3.3 Performance Review................................................................................................ 15
week 4 analyseren en tegenvallende prestaties...............................................................17
4.1 Performance analyse............................................................................................... 17
4.2 Getallen................................................................................................................... 18
4.2.1 Kengetal: kwantitatieve informatie over:...........................................................18
4.2.2 Stuurgetallen..................................................................................................... 18
4.3 Stappenplan voor ken- en stuurgetallen..................................................................19
4.4 Performance beoordelen:......................................................................................... 19
4.5 Beoordelingsschalen:............................................................................................... 20
4.6 vijf stappen om underperformance te managen......................................................20
Week 5 feedback en coaching.......................................................................................... 21
5.1 Het geven van feedback.......................................................................................... 22
5.1.1 Richtlijnen voor feedback:.................................................................................22
5.1.2 Continue feedback:............................................................................................ 22
2
, 5.1.3 Constructieve feedback:....................................................................................22
5.1.4 Feedforward:..................................................................................................... 23
5.1.5 360 graden feedback......................................................................................... 23
5.1.6 Coaching van MW.............................................................................................. 24
5.2 Toetsvragen:............................................................................................................ 25
5.3 Oefen opdracht HR-advies over feedback en coaching bij Coolblue........................25
Week 6 managen van organisatie- en teamperformance.................................................27
6.1 Wat is het?............................................................................................................... 27
6.2 Dimensies van het managen van organisatie performance.....................................27
6.3 Strategische benadering om de organisatieperformance te managen....................27
6.4 Balanced score card................................................................................................ 29
6.4.1 Prestatiemanagement volgens de BSC:.............................................................29
6.4.2 Het financiële perspectief..................................................................................29
6.4.3 Het klantperspectief.......................................................................................... 29
6.4.4 Het interne processen-perspectief.....................................................................30
6.4.5 Het leer- & groei-perspectief.............................................................................30
6.5 Implementatie strategische organisatie performancemanagement.........................30
6.5.1 Benadering strategische organisatie performancemanagement.......................30
6.6 Business performancemanagement systemen........................................................30
6.7 Performancemanagement en het vermogen van de organisatie.............................31
6.8 Performancemanagement en Human Capital Management.....................................31
6.9 High performance cultuur........................................................................................32
6.10 Het meten van performance..................................................................................32
6.11 Het ontwikkelen van metingen..............................................................................34
6.12 Managen van teamsprestaties...............................................................................34
Week 7 toewijding en beloning......................................................................................... 36
7.1 Betrokkenheid......................................................................................................... 36
7.2 Wat is toewijding..................................................................................................... 36
7.2.1 Waarom is het belangrijk?.................................................................................36
7.2.2 Vier randvoorwaarden voor toewijding..............................................................36
7.2.3 Invloed van PM op toewijding............................................................................37
7.3 Belonen................................................................................................................... 38
7.3.1 Financiële beloning............................................................................................ 38
7.4 Multinationals.......................................................................................................... 38
7.5 Centrale aansturing................................................................................................. 39
Oefen Opdrachten:........................................................................................................... 40
Opdracht oefentoets......................................................................................................... 41
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