SAMPLE ASSIGNMENT SEVEN (7)
MODULE HRD4801
STRATEGIC HUMAN RESOURCE DEVELOPMENT (SHRD)
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
1
, QUESTIONS
1. Based on Table 9.3, in Lesson 09, analyse how organisations focus on nine key quality
elements. List the examples of the activities (1 mark for each activity) and their evidence
(1 mark each for the evidence) in the table to support your analysis. In addition, discuss
how integrating suppliers and service providers, along with a process-based (1 mark)
and results-driven (1 mark) approach, assists to improve the organisations’ overall
quality and competitive advantage. (20)
2. Garvin (1988:25) presented the five approaches to defining quality: transcendent,
product-based, user-based, manufacturing-based and value-based approaches.
Critically analyse the theoretical foundations of each of these five approaches to define
quality. Discuss their philosophical foundations (1 mark for each philosophical
foundation), strengths (1 mark for each strength), and limitations in various contexts (1
mark for each limitation) in understanding quality. Provide a Human Resource
Development (HRD-) related example for each approach (1 mark). Note that answers or
examples copied directly from Lesson 09 will not receive marks. (20)
3. Compare and contrast return on investment (ROI) and return on expectations (ROE)
by highlighting their key differences. Discuss how each metric is calculated (2 marks),
their focus areas (2 marks), and the context in which they are most appropriately used
(2 marks). Provide examples to illustrate their application in decision-making (2 marks)
and strategic planning (2 marks). (10)
2
,CONTENTS:
• UNISA ASSESSMENT TUTORIAL
• SAMPLE ANSWER
• UNISA DISCUSSION SLIDES
3
, 4
MODULE HRD4801
STRATEGIC HUMAN RESOURCE DEVELOPMENT (SHRD)
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
1
, QUESTIONS
1. Based on Table 9.3, in Lesson 09, analyse how organisations focus on nine key quality
elements. List the examples of the activities (1 mark for each activity) and their evidence
(1 mark each for the evidence) in the table to support your analysis. In addition, discuss
how integrating suppliers and service providers, along with a process-based (1 mark)
and results-driven (1 mark) approach, assists to improve the organisations’ overall
quality and competitive advantage. (20)
2. Garvin (1988:25) presented the five approaches to defining quality: transcendent,
product-based, user-based, manufacturing-based and value-based approaches.
Critically analyse the theoretical foundations of each of these five approaches to define
quality. Discuss their philosophical foundations (1 mark for each philosophical
foundation), strengths (1 mark for each strength), and limitations in various contexts (1
mark for each limitation) in understanding quality. Provide a Human Resource
Development (HRD-) related example for each approach (1 mark). Note that answers or
examples copied directly from Lesson 09 will not receive marks. (20)
3. Compare and contrast return on investment (ROI) and return on expectations (ROE)
by highlighting their key differences. Discuss how each metric is calculated (2 marks),
their focus areas (2 marks), and the context in which they are most appropriately used
(2 marks). Provide examples to illustrate their application in decision-making (2 marks)
and strategic planning (2 marks). (10)
2
,CONTENTS:
• UNISA ASSESSMENT TUTORIAL
• SAMPLE ANSWER
• UNISA DISCUSSION SLIDES
3
, 4
