SAMPLE ASSIGNMENT SIX (6)-QUIZ
MODULE HRD4801
STRATEGIC HUMAN RESOURCE DEVELOPMENT (SHRD)
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
1
, SAMPLE OF
QUESTIONS OF
ONE (1) QUIZ
TAKEN FOR THIS
MODULE
2
,10 QUESTIONS
3
, QUIZ 6 HRD4801 ASSESSMENT 6
The retail chain has observed a significant decline in the sales performance of its call
centre consultants. These consultants are currently meeting only 40% of their sales
target, which is causing concern among management. Management brought in a
performance consultant to address this issue. Initial discussions revealed that a major
factor contributing to poor sales performance is consultants' lack of up-to-date product
knowledge. Which step in the systematic approach was taken after identifying the
consultants' lack of product knowledge, but before implementing the training workshop?
Select one:
1.
implement the approved solutions and put change management processes in place.
2.
design and develop the selected solution.
3.
identify sources of current performance and recommend solutions.
4.
evaluate the performance against the expected results.
4
MODULE HRD4801
STRATEGIC HUMAN RESOURCE DEVELOPMENT (SHRD)
UNISA-UNIVERSITY OF SOUTH AFRICA
NO GUARANTEES PROVIDED
USE AT YOUR OWN DISCRETION FOR GUIDANCE
1
, SAMPLE OF
QUESTIONS OF
ONE (1) QUIZ
TAKEN FOR THIS
MODULE
2
,10 QUESTIONS
3
, QUIZ 6 HRD4801 ASSESSMENT 6
The retail chain has observed a significant decline in the sales performance of its call
centre consultants. These consultants are currently meeting only 40% of their sales
target, which is causing concern among management. Management brought in a
performance consultant to address this issue. Initial discussions revealed that a major
factor contributing to poor sales performance is consultants' lack of up-to-date product
knowledge. Which step in the systematic approach was taken after identifying the
consultants' lack of product knowledge, but before implementing the training workshop?
Select one:
1.
implement the approved solutions and put change management processes in place.
2.
design and develop the selected solution.
3.
identify sources of current performance and recommend solutions.
4.
evaluate the performance against the expected results.
4
