CHAPTER 2 WORKPLACE READINESS
SKILLS EXAM QUESTIONS AND
ANSWERS 100% PASS
conflict resolution - ✔✔conceptualized as the methods and processes involved in facilitating the peaceful
ending of conflict and retribution.
creativity and resourcefulness - ✔✔Resourcefulness is defined as the ability and creativity to cope with
difficulties.
critical thinking and problem solving skills - ✔✔refers to the ability to use knowledge, facts, and data to
effectively solve problems.it means you have to be able to think on your feet, assess problems and find
solutions.
customer service - ✔✔the assistance and advice provided by a company to those people who buy or use
its products or services.
Diversity Awareness - ✔✔is one's ability to embrace the uniqueness of all individuals along several
dimensions such as race, religious beliefs, ethnicity, age, gender, physical abilities, political beliefs, and
socio-economic status.
integrity - ✔✔is the practice of being honest and showing a consistent and uncompromising adherence to
strong moral and ethical principles and values. In ethics, integrity is regarded as the honesty and
truthfulness or accuracy of one's actions.
EMILY CHARLENE © 2025, ALL RIGHTS RESERVED 1
SKILLS EXAM QUESTIONS AND
ANSWERS 100% PASS
conflict resolution - ✔✔conceptualized as the methods and processes involved in facilitating the peaceful
ending of conflict and retribution.
creativity and resourcefulness - ✔✔Resourcefulness is defined as the ability and creativity to cope with
difficulties.
critical thinking and problem solving skills - ✔✔refers to the ability to use knowledge, facts, and data to
effectively solve problems.it means you have to be able to think on your feet, assess problems and find
solutions.
customer service - ✔✔the assistance and advice provided by a company to those people who buy or use
its products or services.
Diversity Awareness - ✔✔is one's ability to embrace the uniqueness of all individuals along several
dimensions such as race, religious beliefs, ethnicity, age, gender, physical abilities, political beliefs, and
socio-economic status.
integrity - ✔✔is the practice of being honest and showing a consistent and uncompromising adherence to
strong moral and ethical principles and values. In ethics, integrity is regarded as the honesty and
truthfulness or accuracy of one's actions.
EMILY CHARLENE © 2025, ALL RIGHTS RESERVED 1
