B B
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making7Tools: Transportation and Transshipment Models
12 Forecasting7
13 Inventory Management
S13 Operational Decision-Making7Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making7Tools: Linear Programming
15 Resource Planning Systems7
16 Lean Production Systems
17 Scheduling
B B
, Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty: Easy
Answer: d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty: Easy
Answer: b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty: Easy
Answer: c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
B B
, d. Elton BMayo
Difficulty: BEasy
BAnswer: Bc
3. Supply Bchain Bmanagement Bemerged Bas
a. companies Bstarted Bto Boutsource Bproduction
b. the Bnumber Bof Bsuppliers Bfor Beach Bcompany Bgrew
c. globalization Bexpanded Bthe Breach Bof Bsuppliers Band Bcustomers
d. all Bof Bthe Babove
Difficulty: BEasy
BAnswer:7d
4. The Bquality Brevolution Bwas Bbrought Bto Bus Bby
a. Germany
b. Japan
c. China
d. Mexico
Difficulty: BEasy
BAnswer:7b
Globalization
1. Globalization Bhas Bgrown Brapidly Bdue Bto
a. World Btrade Bagreements
b. The BInternet
c. Outsourcing
d. All Bof Bthe Babove
Difficulty: BEasy
BAnswer: Bd
2. Which Bof Bthe Bfollowing Bcountries Bhas Bthe Bhighest Bhourly Bwage Brate?
a. Norway
b. U.S.
c. Germany
d. South BKorea
Difficulty: BModerate
BAnswer: Ba
3. Companies Bgo Bglobal Bto
a. take Badvantage Bof Bfavorable Bcosts
B B
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making7Tools: Transportation and Transshipment Models
12 Forecasting7
13 Inventory Management
S13 Operational Decision-Making7Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making7Tools: Linear Programming
15 Resource Planning Systems7
16 Lean Production Systems
17 Scheduling
B B
, Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty: Easy
Answer: d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty: Easy
Answer: b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty: Easy
Answer: c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
B B
, d. Elton BMayo
Difficulty: BEasy
BAnswer: Bc
3. Supply Bchain Bmanagement Bemerged Bas
a. companies Bstarted Bto Boutsource Bproduction
b. the Bnumber Bof Bsuppliers Bfor Beach Bcompany Bgrew
c. globalization Bexpanded Bthe Breach Bof Bsuppliers Band Bcustomers
d. all Bof Bthe Babove
Difficulty: BEasy
BAnswer:7d
4. The Bquality Brevolution Bwas Bbrought Bto Bus Bby
a. Germany
b. Japan
c. China
d. Mexico
Difficulty: BEasy
BAnswer:7b
Globalization
1. Globalization Bhas Bgrown Brapidly Bdue Bto
a. World Btrade Bagreements
b. The BInternet
c. Outsourcing
d. All Bof Bthe Babove
Difficulty: BEasy
BAnswer: Bd
2. Which Bof Bthe Bfollowing Bcountries Bhas Bthe Bhighest Bhourly Bwage Brate?
a. Norway
b. U.S.
c. Germany
d. South BKorea
Difficulty: BModerate
BAnswer: Ba
3. Companies Bgo Bglobal Bto
a. take Badvantage Bof Bfavorable Bcosts
B B
