Chapter 14 Questions and Answers
1. A good financial policy is clear to - ANS-both patients and the practice staff.
2. A patient statement is - ANS-a bill that is sent to a patient for medical services that
have been provided.
3. After an account is determined to be uncollectible, it is removed from the practice's
expected accounts receivable and classified as - ANS-bad debt.
4. Assigning patient accounts to a specific time of the month to standardize the times when
patients are mailed and payments are due is known as - ANS-cycle billing.
5. Collection agencies are outside services that are hired to - ANS-collect overdue
accounts.
6. Collections from patients are classified as consumer collections and are regulated by
________ and state laws. - ANS-federal
7. Credit bureaus supply information about - ANS-how well patients pay their bills.
8. FCRA is the abbreviation for - ANS-Fair Credit Reporting Act.
9. FDCPA is the abbreviation for - ANS-Fair Debt Collection Practices Act.
10.For most patients, their first notice that their bill is past due is a - ANS-collection letter.
11.HIPAA compliance records must be retained for how many years? - ANS-six
12.In cycle billing, how often does the practice mail all patient statements? - ANS-at
intervals during the month
13.Patients are grouped under the insurance policyholder in what type of billing? -
ANS-guarantor billing
14.Patients may agree to a(n)________ for expensive procedures before the date of
service. - ANS-prepayment plan
15.The ________ helps a practice decide whether patients are indigent. - ANS-means test
16.The ________ process is used to locate a patient who owes an account balance to the
practice. - ANS-skip tracing
17.The ________ report is the start of the process of collecting payments due from patients.
- ANS-patient aging
18.The day sheet in a medical office summarizes - ANS-all the transactions that were
posted to all patient ledgers on a particular business day.
19.The job of creating and implementing the practice's collections policies is done by -
ANS-the billing/collections manager.
20.The job of working directly with the practice's patients to resolve payment problems is
done by - ANS-the collections specialist.
21.The law that regulates collection practices is - ANS-FDCPA.
22.The patient statement shows...
the balance that a patient owes the practice.
how much the insurance paid.
the services provided to the patient. - ANS-all of these
23.The process of following up on overdue accounts is called - ANS-collections
24.The retention schedule specifies - ANS-the method used to store records.
1. A good financial policy is clear to - ANS-both patients and the practice staff.
2. A patient statement is - ANS-a bill that is sent to a patient for medical services that
have been provided.
3. After an account is determined to be uncollectible, it is removed from the practice's
expected accounts receivable and classified as - ANS-bad debt.
4. Assigning patient accounts to a specific time of the month to standardize the times when
patients are mailed and payments are due is known as - ANS-cycle billing.
5. Collection agencies are outside services that are hired to - ANS-collect overdue
accounts.
6. Collections from patients are classified as consumer collections and are regulated by
________ and state laws. - ANS-federal
7. Credit bureaus supply information about - ANS-how well patients pay their bills.
8. FCRA is the abbreviation for - ANS-Fair Credit Reporting Act.
9. FDCPA is the abbreviation for - ANS-Fair Debt Collection Practices Act.
10.For most patients, their first notice that their bill is past due is a - ANS-collection letter.
11.HIPAA compliance records must be retained for how many years? - ANS-six
12.In cycle billing, how often does the practice mail all patient statements? - ANS-at
intervals during the month
13.Patients are grouped under the insurance policyholder in what type of billing? -
ANS-guarantor billing
14.Patients may agree to a(n)________ for expensive procedures before the date of
service. - ANS-prepayment plan
15.The ________ helps a practice decide whether patients are indigent. - ANS-means test
16.The ________ process is used to locate a patient who owes an account balance to the
practice. - ANS-skip tracing
17.The ________ report is the start of the process of collecting payments due from patients.
- ANS-patient aging
18.The day sheet in a medical office summarizes - ANS-all the transactions that were
posted to all patient ledgers on a particular business day.
19.The job of creating and implementing the practice's collections policies is done by -
ANS-the billing/collections manager.
20.The job of working directly with the practice's patients to resolve payment problems is
done by - ANS-the collections specialist.
21.The law that regulates collection practices is - ANS-FDCPA.
22.The patient statement shows...
the balance that a patient owes the practice.
how much the insurance paid.
the services provided to the patient. - ANS-all of these
23.The process of following up on overdue accounts is called - ANS-collections
24.The retention schedule specifies - ANS-the method used to store records.
