HOTEL MANAGEMENT FINAL EXAM QUESTIONS AND
CORRECT ANSWERS . LATEST UPDATE 2025. GRADE A+
QUESTION: Who were the first in ancient times to record elements of hospitality? - ANSWER-Sumerians
were the first in 4,500 BCE
QUESTION: Who constructed inns on all of the main roads? - ANSWER-The Romans
QUESTION: What were the orders of knighthood - ANSWER-Protect pilgrims, and to provide hospitality
for pilgrims
QUESTION: What was an important exotic import in the 16th century? - ANSWER-Coffee
QUESTION: Who built the first Tavern? - ANSWER-The Dutch in NY in 1640 (The Hudson House)
QUESTION: Who was the" father of the modern restaurant"? - ANSWER-M. Boulanger. He sold soups at
his tavern and sold first dish, was taken to court for it.
QUESTION: Who was the "father of sauces"? - ANSWER-Antoine Carame, he published La Cuisine
Classique
,QUESTION: What is a la carte? - ANSWER-A menu having different types of dishes with different prices.
You can pick and choose what you eat.
QUESTION: What is important about the Savoy hotel in London? - ANSWER-Both Ritz and Escoffier
worked together to establish it. Ritz invented/redefined customer service and Escoffier redefined food
QUESTION: What is important about the restaurant Delmonicos? - ANSWER-It invented many things, it
has a very famous menu
QUESTION: What are some famous restaurants established in 19th century - ANSWER-The Palmer House
in Chicago
St. Charles in New Orleans
Breakers in Florida
QUESTION: What was the first chain restaurant? - ANSWER-White Castle
QUESTION: What upscale hotel was established in 1950? - ANSWER-The Four Seasons
QUESTION: What is the best restaurant in the world? - ANSWER-Noma
,QUESTION: Who are the baby boomers? - ANSWER-Born between 1946-1964. Represent 26% of the
population and are in their "high income" years, driving the economy. Represent a large share of overall
spending on foodservice, lodging travel, and recreation.
QUESTION: Who is Generation X? - ANSWER-Born between 1965-1975. Only represent 14% of the
population. Technological savvy and are the most educated.
QUESTION: Who is Generation Y - ANSWER-Echo Boomers. Born between 1976-1994. Teenage segment
alone represents 21% of overall spending in the U.S. Characterized by diversity in makeup and behavior.
They are confident, connected, open to change and food knowledgeable
QUESTION: Globalization - ANSWER-One of the greatest factors affecting the hospitality industry as it
impacts every facet of operating including: competition, work force, travel patterns, company alliances,
and emerging markets
QUESTION: What are the changes in workforce? - ANSWER-Tremendous changes are occuring.
Managers must understand varios forces that are driving these changes and affecting their businesses.
Changes that have impacted the industry include: terrorist attacks, problems with supply chain,
recession, disease, tainted food.
QUESTION: What factors are affecting demand for hospitality services? - ANSWER-One major factor is
changing population.
QUESTION: What is demographics? - ANSWER-The study of objectively measurable characteristics of the
populaiton. Ex. age, income, level of education, and sex. The population is aging.
, QUESTION: What are the three types of supply the hospitality industry must have access to? - ANSWER-
Land, food and labor. Land: is important because of its availability, its cost, and what is produced. Food:
operators must consider seasonality, effect of weather, overfishing and other effects such as bird flue,
salmonella. Labor: increasing demand for labor. Increasing need for educated management staff and
complexity of managing businesses with high turnover.
QUESTION: What is a Moment of Truth? - ANSWER-When guest decides if they will come back or not.
Anytime a guest can form an opinion, good or bad.
QUESTION: Consumer spending habits - ANSWER-hospitality industry is trying to change for the
changing population. People are willing to spend more now to get higher quality food. Ex. Chipotle vs.
Taco Bell
QUESTION: Quick Service Restaurant - ANSWER-Fast Food. Ex. McDonalds, Taco Bell, In-N-Out, Subway.
Many brands, mostly franchises. Drive-thru/delivery. High volume/many table turns. Pre-portioned
products. Quick counter service.
QUESTION: Street foods - ANSWER-Food trucks, stands, etc. Restaurants hate them because they are
competition, take customers, and don't pay taxes. PEPE - high class food truck.
QUESTION: Quick/fast casual - ANSWER-Ex. Panera, Chipotle. Food is prepared quickly. Higer quality
than quick service restuarants.
CORRECT ANSWERS . LATEST UPDATE 2025. GRADE A+
QUESTION: Who were the first in ancient times to record elements of hospitality? - ANSWER-Sumerians
were the first in 4,500 BCE
QUESTION: Who constructed inns on all of the main roads? - ANSWER-The Romans
QUESTION: What were the orders of knighthood - ANSWER-Protect pilgrims, and to provide hospitality
for pilgrims
QUESTION: What was an important exotic import in the 16th century? - ANSWER-Coffee
QUESTION: Who built the first Tavern? - ANSWER-The Dutch in NY in 1640 (The Hudson House)
QUESTION: Who was the" father of the modern restaurant"? - ANSWER-M. Boulanger. He sold soups at
his tavern and sold first dish, was taken to court for it.
QUESTION: Who was the "father of sauces"? - ANSWER-Antoine Carame, he published La Cuisine
Classique
,QUESTION: What is a la carte? - ANSWER-A menu having different types of dishes with different prices.
You can pick and choose what you eat.
QUESTION: What is important about the Savoy hotel in London? - ANSWER-Both Ritz and Escoffier
worked together to establish it. Ritz invented/redefined customer service and Escoffier redefined food
QUESTION: What is important about the restaurant Delmonicos? - ANSWER-It invented many things, it
has a very famous menu
QUESTION: What are some famous restaurants established in 19th century - ANSWER-The Palmer House
in Chicago
St. Charles in New Orleans
Breakers in Florida
QUESTION: What was the first chain restaurant? - ANSWER-White Castle
QUESTION: What upscale hotel was established in 1950? - ANSWER-The Four Seasons
QUESTION: What is the best restaurant in the world? - ANSWER-Noma
,QUESTION: Who are the baby boomers? - ANSWER-Born between 1946-1964. Represent 26% of the
population and are in their "high income" years, driving the economy. Represent a large share of overall
spending on foodservice, lodging travel, and recreation.
QUESTION: Who is Generation X? - ANSWER-Born between 1965-1975. Only represent 14% of the
population. Technological savvy and are the most educated.
QUESTION: Who is Generation Y - ANSWER-Echo Boomers. Born between 1976-1994. Teenage segment
alone represents 21% of overall spending in the U.S. Characterized by diversity in makeup and behavior.
They are confident, connected, open to change and food knowledgeable
QUESTION: Globalization - ANSWER-One of the greatest factors affecting the hospitality industry as it
impacts every facet of operating including: competition, work force, travel patterns, company alliances,
and emerging markets
QUESTION: What are the changes in workforce? - ANSWER-Tremendous changes are occuring.
Managers must understand varios forces that are driving these changes and affecting their businesses.
Changes that have impacted the industry include: terrorist attacks, problems with supply chain,
recession, disease, tainted food.
QUESTION: What factors are affecting demand for hospitality services? - ANSWER-One major factor is
changing population.
QUESTION: What is demographics? - ANSWER-The study of objectively measurable characteristics of the
populaiton. Ex. age, income, level of education, and sex. The population is aging.
, QUESTION: What are the three types of supply the hospitality industry must have access to? - ANSWER-
Land, food and labor. Land: is important because of its availability, its cost, and what is produced. Food:
operators must consider seasonality, effect of weather, overfishing and other effects such as bird flue,
salmonella. Labor: increasing demand for labor. Increasing need for educated management staff and
complexity of managing businesses with high turnover.
QUESTION: What is a Moment of Truth? - ANSWER-When guest decides if they will come back or not.
Anytime a guest can form an opinion, good or bad.
QUESTION: Consumer spending habits - ANSWER-hospitality industry is trying to change for the
changing population. People are willing to spend more now to get higher quality food. Ex. Chipotle vs.
Taco Bell
QUESTION: Quick Service Restaurant - ANSWER-Fast Food. Ex. McDonalds, Taco Bell, In-N-Out, Subway.
Many brands, mostly franchises. Drive-thru/delivery. High volume/many table turns. Pre-portioned
products. Quick counter service.
QUESTION: Street foods - ANSWER-Food trucks, stands, etc. Restaurants hate them because they are
competition, take customers, and don't pay taxes. PEPE - high class food truck.
QUESTION: Quick/fast casual - ANSWER-Ex. Panera, Chipotle. Food is prepared quickly. Higer quality
than quick service restuarants.
