OML exam questions
Lecture 1 (chapter 1 & 2)
(1) Which of the following activities is NOT considered a primary activity in
an organizations value chain?
a. Operations
b. Logistics
c. Marketing
d. Human Resource Management
(2) What is the main reason for keeping inventory as low as possible?
a. To save space in the warehouse
b. To prevent theft
c. To reduce costs
d. To speed up production
(3) Which of the following aspects is NOT one of the basic principles that
guide the design of transformation processes?
a. The capacity of a process
b. The company’s marketing strategy
c. How the quality of a process is monitored
d. How long does it take to make a unit
(4) Which of the following is NOT a current issue in operations and supply
chain management?
a. Coordinating relationships between mutually supportive but
separate organizations
b. Optimizing global supplier, production and distribution networks
c. Increasing profit margins on all products
d. Managing customer contact points
(5) What is the definition of efficiency from the perspective of operations
managers?
a. Delivering the highest quality products
b. Maximizing customer satisfaction
c. Performing tasks at the lowest possible cost
d. Delivering products to customers as quickly as possible
(6) What is the formula for accounts receivable turnover?
a. Annual credit sale / average accounts receivable
b. Cost of goods sold / average inventory value
c. Sales / total assets
d. Profit / total assets
(7) Which of the following statements about sustainable strategy is FALSE?
, a. A sustainable strategy aims to satisfy both shareholders and other
stakeholders.
b. Adding a sustainability requirement means that multiple value
targets must be met without compromising the ability of future
generations to meet their own needs.
c. A sustainable strategy focuses solely on maximizing shareholder
returns.
d. Satisfying other stakeholders can ultimately satisfy shareholders as
well.
(8) What is the definition of order qualifiers?
a. Product characteristics/dimensions needed to make a company's
products considered for purchase by customers
b. Criteria that customers use to distinguish the products and services
of one company from those of other companies
c. The price a customer is willing to pay for a product or service
d. The delivery speed that a customer expects from a product or
service
(9) What is a partial measure in productivity calculations?
a. Output / (labour + capital + energy)
b. Output / (labour + capital + material)
c. Output / labour
d. Output / all inputs
(10) Which of the following is NOT a way to produce and innovate in an
environmentally friendly way?
a. More efficient productions process
b. Alternative technologies
c. Cleaner products
d. Increasing production rate regardless of environmental impacts
(11) What is the definition of logistics in OSCM?
a. Managing a company's financial resources.
b. The physical movement and storage of material inputs and product
outputs.
c. Developing marketing strategies to sell products.
d. Recruiting and training personnel.
(12) What is the purpose of an operations strategy?
a. Maximizing profits margin on all products
b. Minimizing the costs of labour and materials
, c. Finding balance between production speed, staffing levels and
inventory
d. Complete eliminating all inventory
(13) What is the role of analytics in OSCM?
a. Predicting future trends in fashion
b. Analysing customer behaviour on social media
c. Supporting decisions needed to manage the business
d. Automating all tasks in the production process
(14) Which of the following is a way to measure efficiency in OSCM?
a. Customer satisfaction scores
b. Inventory turnover rate
c. Number of products launched annually
d. Number of followers on social media
(15) What is the definition of value from the perspective of operations
managers?
a. Profit generated from the sale of a product
b. Quality divided by price
c. Level of customer satisfaction
d. Speed at which products are delivered
Lecture 2 (chapter 3 and 4)
(16) What is the role of a contract manufacturer in product development?
a. Developing the concept of a new product
b. Conducting market research to determine customer needs
c. Producing components or complete products as a service to a
customer
d. Designing the packaging and branding of a product
(17) What is a system architect in the context of product development?
a. A company that specializes in designing software for manufacturing
processes.
b. A company that takes full responsibility for the design and
production of a product.
c. A company that focuses on the core competencies of product design
and outsources production to suppliers.
d. A company that only develops prototypes of products and does not
mass produce them.
, (18) Which of the following phases is not part of the product development
process from an OSCM perspective?
a. Concept development
b. Testing and refinement
c. Increasing production
d. Marketing campaign development
(19) What is the difference between market-pull and technology-push
products?
a. Market-pull products are developed based on customer demand,
while technology-push products are based on new technologies.
b. Market-pull products are usually cheaper than technology-push
products.
c. Market-pull products have a shorter life cycle than technology-push
products.
d. Market-pull products are sold only in developed countries, while
technology-push products are sold worldwide.
(20) What is the role of quality function deployment (QFD) in product
development?
a. Reducing the cost of production by simplifying product design.
b. Automating the production process to increase efficiency.
c. Translating customer expectations and requirements into clear
objectives and technical specifications.
d. Carrying out quality controls during the production process to
prevent defects.
(21) What is the purpose of value analysis/ value engineering (VA/VE) in
product development?
a. Increasing the complexity of a product to offer more features.
b. Maximizing the profit margin on a product, regardless of cost.
c. Reducing the cost of a product while meeting customer demands.
d. Shortening the delivery time of a product, even at the expense of
quality.
(22) What is the most important consideration when designing new service
products?
a. Minimizing interaction between customers and service employees.
b. Standardizing all service processes to reduce variation.
c. Integrating the design of service products with the design of service
operation.
d. Fully automating all service processes to eliminate human error.
Lecture 1 (chapter 1 & 2)
(1) Which of the following activities is NOT considered a primary activity in
an organizations value chain?
a. Operations
b. Logistics
c. Marketing
d. Human Resource Management
(2) What is the main reason for keeping inventory as low as possible?
a. To save space in the warehouse
b. To prevent theft
c. To reduce costs
d. To speed up production
(3) Which of the following aspects is NOT one of the basic principles that
guide the design of transformation processes?
a. The capacity of a process
b. The company’s marketing strategy
c. How the quality of a process is monitored
d. How long does it take to make a unit
(4) Which of the following is NOT a current issue in operations and supply
chain management?
a. Coordinating relationships between mutually supportive but
separate organizations
b. Optimizing global supplier, production and distribution networks
c. Increasing profit margins on all products
d. Managing customer contact points
(5) What is the definition of efficiency from the perspective of operations
managers?
a. Delivering the highest quality products
b. Maximizing customer satisfaction
c. Performing tasks at the lowest possible cost
d. Delivering products to customers as quickly as possible
(6) What is the formula for accounts receivable turnover?
a. Annual credit sale / average accounts receivable
b. Cost of goods sold / average inventory value
c. Sales / total assets
d. Profit / total assets
(7) Which of the following statements about sustainable strategy is FALSE?
, a. A sustainable strategy aims to satisfy both shareholders and other
stakeholders.
b. Adding a sustainability requirement means that multiple value
targets must be met without compromising the ability of future
generations to meet their own needs.
c. A sustainable strategy focuses solely on maximizing shareholder
returns.
d. Satisfying other stakeholders can ultimately satisfy shareholders as
well.
(8) What is the definition of order qualifiers?
a. Product characteristics/dimensions needed to make a company's
products considered for purchase by customers
b. Criteria that customers use to distinguish the products and services
of one company from those of other companies
c. The price a customer is willing to pay for a product or service
d. The delivery speed that a customer expects from a product or
service
(9) What is a partial measure in productivity calculations?
a. Output / (labour + capital + energy)
b. Output / (labour + capital + material)
c. Output / labour
d. Output / all inputs
(10) Which of the following is NOT a way to produce and innovate in an
environmentally friendly way?
a. More efficient productions process
b. Alternative technologies
c. Cleaner products
d. Increasing production rate regardless of environmental impacts
(11) What is the definition of logistics in OSCM?
a. Managing a company's financial resources.
b. The physical movement and storage of material inputs and product
outputs.
c. Developing marketing strategies to sell products.
d. Recruiting and training personnel.
(12) What is the purpose of an operations strategy?
a. Maximizing profits margin on all products
b. Minimizing the costs of labour and materials
, c. Finding balance between production speed, staffing levels and
inventory
d. Complete eliminating all inventory
(13) What is the role of analytics in OSCM?
a. Predicting future trends in fashion
b. Analysing customer behaviour on social media
c. Supporting decisions needed to manage the business
d. Automating all tasks in the production process
(14) Which of the following is a way to measure efficiency in OSCM?
a. Customer satisfaction scores
b. Inventory turnover rate
c. Number of products launched annually
d. Number of followers on social media
(15) What is the definition of value from the perspective of operations
managers?
a. Profit generated from the sale of a product
b. Quality divided by price
c. Level of customer satisfaction
d. Speed at which products are delivered
Lecture 2 (chapter 3 and 4)
(16) What is the role of a contract manufacturer in product development?
a. Developing the concept of a new product
b. Conducting market research to determine customer needs
c. Producing components or complete products as a service to a
customer
d. Designing the packaging and branding of a product
(17) What is a system architect in the context of product development?
a. A company that specializes in designing software for manufacturing
processes.
b. A company that takes full responsibility for the design and
production of a product.
c. A company that focuses on the core competencies of product design
and outsources production to suppliers.
d. A company that only develops prototypes of products and does not
mass produce them.
, (18) Which of the following phases is not part of the product development
process from an OSCM perspective?
a. Concept development
b. Testing and refinement
c. Increasing production
d. Marketing campaign development
(19) What is the difference between market-pull and technology-push
products?
a. Market-pull products are developed based on customer demand,
while technology-push products are based on new technologies.
b. Market-pull products are usually cheaper than technology-push
products.
c. Market-pull products have a shorter life cycle than technology-push
products.
d. Market-pull products are sold only in developed countries, while
technology-push products are sold worldwide.
(20) What is the role of quality function deployment (QFD) in product
development?
a. Reducing the cost of production by simplifying product design.
b. Automating the production process to increase efficiency.
c. Translating customer expectations and requirements into clear
objectives and technical specifications.
d. Carrying out quality controls during the production process to
prevent defects.
(21) What is the purpose of value analysis/ value engineering (VA/VE) in
product development?
a. Increasing the complexity of a product to offer more features.
b. Maximizing the profit margin on a product, regardless of cost.
c. Reducing the cost of a product while meeting customer demands.
d. Shortening the delivery time of a product, even at the expense of
quality.
(22) What is the most important consideration when designing new service
products?
a. Minimizing interaction between customers and service employees.
b. Standardizing all service processes to reduce variation.
c. Integrating the design of service products with the design of service
operation.
d. Fully automating all service processes to eliminate human error.
