A.3 TestOut PC Pro Certification Practice Exam with Verified Answers
1. You work at a com- Verify the problem.
puter repair store. > Select the power button to start the computer.
A customer pur- > The computer fails to start.
chased and in- > Select OK to close the message.
stalled the latest
AMD Phenom II Examine the details of the CPU.
processor in their > Above the computer, select Motherboard to switch to
computer. However, the motherboard view of the computer.
now the computer > Select the motherboard.
will not start. You > From the Selected Component pane, identify the
need to repair the socket type for the motherboard.
customer's comput- > From the Selected Component pane, select Details.
er. > Select the Specifications tab.
> Read the motherboard documentation to identify
In this lab, your task additional requirements for the CPU.
is to: > Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
> Verify the prob-
lem. Possible prob- Verify that all CPU power cables are connected.
lems include: > Select the Heat Sink and Fan.
~ The heat sink and > From the Selected Component pane, verify that
fan are not installed. the Connector, Fan, CPU 4-pin power connector is
~ The fan pow- connected to the motherboard.
er connector is not > Because everything is connected properly, you will
connected to the need to replace the CPU.
motherboard. > Install a new CPU.
~ The CPU is not > Drag the Heat Sink and Fan to the Workspace.
supported by the > Drag the CPU that's currently installed on the moth-
BIOS. erboard to the Shelf to remove it from the computer.
~ The CPU is bad. > From the Shelf, drag the new CPU, AMD AM3 to the
CPU socket on the motherboard.
> Diagnose and cor- > From the Workspace, drag the Heat Sink and Fan to
rect the problem. the motherboard.
> From the Selected Component pane, verify that the
Connector, Fan, CPU 4-pin is still connected to the
motherboard.
> Above the computer, select Front to switch to the
front view of the computer.
,A.3 TestOut PC Pro Certification Practice Exam with Verified Answers
> Select the power button to verify that the computer
boots into Windows.
2. You are one of the IT From ITAdmin, determine the needs and possible fixes
administrators for a for Gerry's help desk ticket.
corporate network. > From the taskbar, select Issue Trax.
As you start each > Maximize the window for better viewing.
day, your job is to > Select ticket #20 and determine the best course of
check the Issue Trax action.
help desk system > Leave the ticket maximized so you can see the de-
to see if any jobs tails.
have been submit-
ted. You are working Identify the appropriate printer based on the scenario
from the computer and move it to the Workspace.
named ITAdmin. > From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
In this lab, your task > Under Shelf, expand Printers.
is to: > For a printer, select Details and then select the Spec-
ifications tab.
> Open Issue Trax > Read the description for the printer and then close
from ITAdmin. the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Find any tickets > Identify the printer that best meets the scenario's
that need to be re- requirements.
solved. > Drag the HP Photosmart Plus printer to the Work-
space.
> Resolve the is-
sue using the infor- Connect the printer to the computer.
mation found in the > Above the computer, select Back to switch to the back
open ticket. view of the computer.
> Above the printer, select Back and examine the con-
> Add a comment to nection ports.Under Shelf, expand Cables.
the ticket indicating > Select USB Cable (A/B).
that it has been re- > From the Selected Component pane:
solved and close the ~ Drag the USB Type B Connector to the port on the
ticket. back of the printer.
~ Drag the USB Type A Connector to a USB port on
the back of the computer.
, A.3 TestOut PC Pro Certification Practice Exam with Verified Answers
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
~ Drag the Power Adapter, DC connector to the port
on the back of the printer.
~ Drag the Power Adapter, AC connector to an AC
power port on the wall outlet or power strip.
Verify the installation and set the printer as the default
printer.
> On the monitor, select Click to view Windows 11.
> Right-click Start and then select Settings.
> Select Bluetooth & devices.
> From the right pane, select Printers & scanners.
> Your newly installed printer is shown.
> Under Printer preferences, for Let Windows manage
my default printer, slide the button to Off.
> Select HP Photosmart Plus.
> Select Set as default.
Add a comment to the ticket and close the ticket.
> From the upper left, select Floor 1 Overview.
> Under IT Administration, select ITAdmin.
> In the New Comment field, for the open ticket, add a
comment to indicate that the printer has been installed.
> Select the + (plus sign) to add the comment.
> From the top of the ticket:
~ Select Closed.
~ Select the left arrow.
> There are no more tickets to be processed.
> Close Issue Trax.
3. You are the IT Add a UPS to the Workspace, plug it in, and power it
administrator for on.
a small corporate > Under Shelf, expand Outlets.
network. The area > Drag the UPS to the Workspace.
around your of- > From the Selected Component pane, drag the power
fice complex is plug to a power outlet on the wall plate.
under construction. > Click the power button on the UPS to turn it on.
1. You work at a com- Verify the problem.
puter repair store. > Select the power button to start the computer.
A customer pur- > The computer fails to start.
chased and in- > Select OK to close the message.
stalled the latest
AMD Phenom II Examine the details of the CPU.
processor in their > Above the computer, select Motherboard to switch to
computer. However, the motherboard view of the computer.
now the computer > Select the motherboard.
will not start. You > From the Selected Component pane, identify the
need to repair the socket type for the motherboard.
customer's comput- > From the Selected Component pane, select Details.
er. > Select the Specifications tab.
> Read the motherboard documentation to identify
In this lab, your task additional requirements for the CPU.
is to: > Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
> Verify the prob-
lem. Possible prob- Verify that all CPU power cables are connected.
lems include: > Select the Heat Sink and Fan.
~ The heat sink and > From the Selected Component pane, verify that
fan are not installed. the Connector, Fan, CPU 4-pin power connector is
~ The fan pow- connected to the motherboard.
er connector is not > Because everything is connected properly, you will
connected to the need to replace the CPU.
motherboard. > Install a new CPU.
~ The CPU is not > Drag the Heat Sink and Fan to the Workspace.
supported by the > Drag the CPU that's currently installed on the moth-
BIOS. erboard to the Shelf to remove it from the computer.
~ The CPU is bad. > From the Shelf, drag the new CPU, AMD AM3 to the
CPU socket on the motherboard.
> Diagnose and cor- > From the Workspace, drag the Heat Sink and Fan to
rect the problem. the motherboard.
> From the Selected Component pane, verify that the
Connector, Fan, CPU 4-pin is still connected to the
motherboard.
> Above the computer, select Front to switch to the
front view of the computer.
,A.3 TestOut PC Pro Certification Practice Exam with Verified Answers
> Select the power button to verify that the computer
boots into Windows.
2. You are one of the IT From ITAdmin, determine the needs and possible fixes
administrators for a for Gerry's help desk ticket.
corporate network. > From the taskbar, select Issue Trax.
As you start each > Maximize the window for better viewing.
day, your job is to > Select ticket #20 and determine the best course of
check the Issue Trax action.
help desk system > Leave the ticket maximized so you can see the de-
to see if any jobs tails.
have been submit-
ted. You are working Identify the appropriate printer based on the scenario
from the computer and move it to the Workspace.
named ITAdmin. > From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
In this lab, your task > Under Shelf, expand Printers.
is to: > For a printer, select Details and then select the Spec-
ifications tab.
> Open Issue Trax > Read the description for the printer and then close
from ITAdmin. the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Find any tickets > Identify the printer that best meets the scenario's
that need to be re- requirements.
solved. > Drag the HP Photosmart Plus printer to the Work-
space.
> Resolve the is-
sue using the infor- Connect the printer to the computer.
mation found in the > Above the computer, select Back to switch to the back
open ticket. view of the computer.
> Above the printer, select Back and examine the con-
> Add a comment to nection ports.Under Shelf, expand Cables.
the ticket indicating > Select USB Cable (A/B).
that it has been re- > From the Selected Component pane:
solved and close the ~ Drag the USB Type B Connector to the port on the
ticket. back of the printer.
~ Drag the USB Type A Connector to a USB port on
the back of the computer.
, A.3 TestOut PC Pro Certification Practice Exam with Verified Answers
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
~ Drag the Power Adapter, DC connector to the port
on the back of the printer.
~ Drag the Power Adapter, AC connector to an AC
power port on the wall outlet or power strip.
Verify the installation and set the printer as the default
printer.
> On the monitor, select Click to view Windows 11.
> Right-click Start and then select Settings.
> Select Bluetooth & devices.
> From the right pane, select Printers & scanners.
> Your newly installed printer is shown.
> Under Printer preferences, for Let Windows manage
my default printer, slide the button to Off.
> Select HP Photosmart Plus.
> Select Set as default.
Add a comment to the ticket and close the ticket.
> From the upper left, select Floor 1 Overview.
> Under IT Administration, select ITAdmin.
> In the New Comment field, for the open ticket, add a
comment to indicate that the printer has been installed.
> Select the + (plus sign) to add the comment.
> From the top of the ticket:
~ Select Closed.
~ Select the left arrow.
> There are no more tickets to be processed.
> Close Issue Trax.
3. You are the IT Add a UPS to the Workspace, plug it in, and power it
administrator for on.
a small corporate > Under Shelf, expand Outlets.
network. The area > Drag the UPS to the Workspace.
around your of- > From the Selected Component pane, drag the power
fice complex is plug to a power outlet on the wall plate.
under construction. > Click the power button on the UPS to turn it on.
