PST 911 MOCK EXAM 1-7 COMBINED
QUESTIONS AND ANSWERS COMPLETE
RATED A FLORIDA UNIVERSITY
To effectively communicate with the public, the PSTs should use:
Plain Language
Bad stress is defined as:
Distress
The PST contributes to responder safety by entering correct CAD notes and
conducting PAR checks as requested by command.
True
Professional customer service skills are essential in successfully navigating
highly emotional callers. Which technique can be used to help control this
situation?
Use the caller's name
A set of radio towers and repeaters which can be transported to a scene for
unified communications in the field.
Mutual Aid Radio Cache
The threat of bodily harm by a person with the apparent, present ability to carry
out the threat is:
Assault
PSTs can assume all conversations are confidential in a PSAP.
False
Complaints that involve an offense against society and can be penalized by
punishment are:
Criminal complaints
Firefighters do not provide ALS and/or BLS care.
False
,Roll call of all units assigned to an incident, usually done with incident
command:
PAR
Diabetic symptoms may mimic those of intoxication.
True
Property or structures in close proximity that can be damaged by smoke, heat,
or flames:
Exposure
Quality Assurance (QA) is one method used by supervisors to:
Regularly monitor work performance and take corrective action in the form of
training.
ADA is an acronym for:
Americans with Disabilities Act
Good interpersonal skills are not essential in establishing trust with the public
and PST.
False
An emergency response can be commonly referred to as:
Hot
A PST can be required to testify in court. Which guidelines are applicable in
court environments?
A, B and C (Be courteous, Speak Clearly, Do not volunteer information- only answer
the questions asked of you)
Citizens may request police assistance for crowd control.
True
SLERS is an acronym for:
Statewide Law Enforcement Radio System
A seizure is a sudden surge of electrical activity in the brain that typically
effects how a person acts or feels for a short time. This can cause noticeable
symptoms or no symptoms at all.
,True
NCMEC is an acronym for:
National Center for Missing and Exploited Children
The TDD/TTY technology is used to help locate the visually impaired 911 caller.
False
PSAP is an acronym for:
Public Safety Answering Point
A pre-determined agreement between multiple agencies to provide mutual
assistance for fires and other large scale emergencies:
Automatic Aid
Receivers are devices capable of relaying voice and data signals.
False
High blood pressure is also known as:
Hypertension
A theft is an authorized removal or concealment of property.
False
A method used by emergency medical personnel to grade the severity of a
traumatic injury and determine the need to transport to a designated/verified
trauma center is
Trauma alert criteria
While CAD programs sort between incident types, incident classifications and
incident prioritization, the call taker must accurately assess each incident.
True
The agency or field unit that responds to the incident is determined by:
Incident Type
Lawmakers passed the Denise Amber Lee Act creating Florida Statute 401.465,
911 public safety telecommunicator certification on:
April 24, 2008
, All local hospitals are considered trauma centers.
False
PSTs are only required to testify in a trial setting.
False
A conclusion which is drawn from our observations:
Inference
Plain language should not be used during a mutual aid incident.
False
Gas stations, hospitals, personal homes and airports are all considered
hazardous materials storage/use facilities.
True
Simulcasting, silent dispatch and use of alert tones are procedures used when
differentiating the dispatch of:
Emergency and non-emergency incidents
A missing child alert is the same as an AMBER alert.
False
To obtain a PST state certification, a PST must successfully pass the state exam
and complete a:
232 hour Training Program
DNR, CVA, GSW and BP are commonly used acronyms by law enforcement
officers.
False
Which one of the following stress reactions is an example of physical stress?
Sleep difficulty
Swatting is an example of a suspect reporting false information to misdirect law
enforcement resources to a location where no emergency exists.
True
QUESTIONS AND ANSWERS COMPLETE
RATED A FLORIDA UNIVERSITY
To effectively communicate with the public, the PSTs should use:
Plain Language
Bad stress is defined as:
Distress
The PST contributes to responder safety by entering correct CAD notes and
conducting PAR checks as requested by command.
True
Professional customer service skills are essential in successfully navigating
highly emotional callers. Which technique can be used to help control this
situation?
Use the caller's name
A set of radio towers and repeaters which can be transported to a scene for
unified communications in the field.
Mutual Aid Radio Cache
The threat of bodily harm by a person with the apparent, present ability to carry
out the threat is:
Assault
PSTs can assume all conversations are confidential in a PSAP.
False
Complaints that involve an offense against society and can be penalized by
punishment are:
Criminal complaints
Firefighters do not provide ALS and/or BLS care.
False
,Roll call of all units assigned to an incident, usually done with incident
command:
PAR
Diabetic symptoms may mimic those of intoxication.
True
Property or structures in close proximity that can be damaged by smoke, heat,
or flames:
Exposure
Quality Assurance (QA) is one method used by supervisors to:
Regularly monitor work performance and take corrective action in the form of
training.
ADA is an acronym for:
Americans with Disabilities Act
Good interpersonal skills are not essential in establishing trust with the public
and PST.
False
An emergency response can be commonly referred to as:
Hot
A PST can be required to testify in court. Which guidelines are applicable in
court environments?
A, B and C (Be courteous, Speak Clearly, Do not volunteer information- only answer
the questions asked of you)
Citizens may request police assistance for crowd control.
True
SLERS is an acronym for:
Statewide Law Enforcement Radio System
A seizure is a sudden surge of electrical activity in the brain that typically
effects how a person acts or feels for a short time. This can cause noticeable
symptoms or no symptoms at all.
,True
NCMEC is an acronym for:
National Center for Missing and Exploited Children
The TDD/TTY technology is used to help locate the visually impaired 911 caller.
False
PSAP is an acronym for:
Public Safety Answering Point
A pre-determined agreement between multiple agencies to provide mutual
assistance for fires and other large scale emergencies:
Automatic Aid
Receivers are devices capable of relaying voice and data signals.
False
High blood pressure is also known as:
Hypertension
A theft is an authorized removal or concealment of property.
False
A method used by emergency medical personnel to grade the severity of a
traumatic injury and determine the need to transport to a designated/verified
trauma center is
Trauma alert criteria
While CAD programs sort between incident types, incident classifications and
incident prioritization, the call taker must accurately assess each incident.
True
The agency or field unit that responds to the incident is determined by:
Incident Type
Lawmakers passed the Denise Amber Lee Act creating Florida Statute 401.465,
911 public safety telecommunicator certification on:
April 24, 2008
, All local hospitals are considered trauma centers.
False
PSTs are only required to testify in a trial setting.
False
A conclusion which is drawn from our observations:
Inference
Plain language should not be used during a mutual aid incident.
False
Gas stations, hospitals, personal homes and airports are all considered
hazardous materials storage/use facilities.
True
Simulcasting, silent dispatch and use of alert tones are procedures used when
differentiating the dispatch of:
Emergency and non-emergency incidents
A missing child alert is the same as an AMBER alert.
False
To obtain a PST state certification, a PST must successfully pass the state exam
and complete a:
232 hour Training Program
DNR, CVA, GSW and BP are commonly used acronyms by law enforcement
officers.
False
Which one of the following stress reactions is an example of physical stress?
Sleep difficulty
Swatting is an example of a suspect reporting false information to misdirect law
enforcement resources to a location where no emergency exists.
True
