Suppose that a 3-person team (each working 7 hours per day) produces a total of 556 engines each
day. What is their productivity in engines per labour-hour (round it to the nearest whole number)?
Answer - 26
Suppose that a 7-person team (each working 9 hours per day) produces a total of 500 engines each
day. If production is increased to 635 engines each day, how many labour hours can be added without
losing any productivity (round it to the nearest whole number)? Answer - 17
A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 12-
hour shift, the productivity of the line is
10 covers/hr
2 covers/hr
12 covers/hr
1200 covers/hr Answer - 10
The factor responsible for the largest portion of productivity increase in the U.S. is
labor
management
capital
All three combined; it is impossible to determine the contribution of individual factors. Answer -
Management
Which of the following is not a typical service attribute?
intangible product
easy to store
customer interaction is high
simultaneous production and consumption
difficult to resell Answer - Easy to store
,The field of operations management is shaped by advances in which of the following fields?
chemistry and physics
industrial engineering and management science
biology and anatomy
information technology
All of these Answer - All of these
Which of the following is not a current trend in operations management?
just-in-time performance
global focus
supply-chain partnering
mass customization
All of these are current trends. Answer - All of these
Which of the following is not one of The Ten Critical Decisions of Operations Management?
layout strategy
maintenance
process and capacity design
mass customization
supply-chain management Answer - Mass Customization
In August, General Motors produced 9100 customized vans at its plant in Oshawa. The labour
productivity at this plant is known to have been 0.50 vans per labour-hour during that month. Three-
hundred labourers were employed at the plant that month.
How many hours did the average labourer work that month? (Round to the nearest whole number).
Answer - 61
Which of the following influences layout design?
inventory requirements
, capacity needs
personnel levels
technology decisions
All of these influence layout decisions. Answer - All of these
The ability of an organization to produce goods or services that have some uniqueness in their
characteristics is
mass production
time-based competition
competing on productivity
competing on flexibility
competing on differentiation Answer - Competing on differentiation
Which of the following activities takes place most immediately once the mission has been developed?
The firm develops alternative or back-up missions in case the original mission fails.
The functional areas develop their functional area strategies.
The functional areas develop their supporting missions.
The ten OM decision areas are prioritized.
Operational tactics are developed. Answer - The functional areas develop their supporting missions.
Which of the following is the best example of competing on low-cost leadership?
A firm produces its product with less raw material waste than its competitors.
A firm offers more reliable products than its competitors.
A firm's products are introduced into the market faster than its competitors' products.
A firm's research and development department generates many ideas for new products.
A firm advertises more than its competitors. Answer - A firm produces its product with less raw
material waste than its competitors.
A firm producing a good is more likely to have which set of the following characteristics compared to a
firm providing a service?