EMD-Q STANDARDS EXAM 2025 WITH
100% ACCURATE SOLUTIONS
Standard One (as written) - Precise Answer ✔✔Not as scripted: question not read correctly but no
meaning change. Combining questions is considered asked incorrectly
Standard two (clarifiers) - Precise Answer ✔✔Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) - Precise Answer ✔✔When caller is being
vague the caller must clarify
Standard four (alternatives) - Precise Answer ✔✔Words or phrases with "/" caller must chose best phase
for situation
Standard five (operant questions) - Precise Answer ✔✔PROQA blue font known info
Standard six (grammatical substitutions) - Precise Answer ✔✔Call taker may modify the grammar of
scripted protocol
Standard seven (interrogation of third party callers) - Precise Answer ✔✔May be advisable to attempt to
convert a Third party caller to second party when instructions are possible and appropriate
Standard 8 (primary discipline selection) - Precise Answer ✔✔Call taker must choose the most
appropriate discipline for initial response
Standard 9 (leading questions) - Precise Answer ✔✔Asking a protocol question in a leading man or is
prohibited at any time
Standard 10 ( fast track) - Precise Answer ✔✔Process to move though case entry quickly when there is
appropriate info gathered
100% ACCURATE SOLUTIONS
Standard One (as written) - Precise Answer ✔✔Not as scripted: question not read correctly but no
meaning change. Combining questions is considered asked incorrectly
Standard two (clarifiers) - Precise Answer ✔✔Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) - Precise Answer ✔✔When caller is being
vague the caller must clarify
Standard four (alternatives) - Precise Answer ✔✔Words or phrases with "/" caller must chose best phase
for situation
Standard five (operant questions) - Precise Answer ✔✔PROQA blue font known info
Standard six (grammatical substitutions) - Precise Answer ✔✔Call taker may modify the grammar of
scripted protocol
Standard seven (interrogation of third party callers) - Precise Answer ✔✔May be advisable to attempt to
convert a Third party caller to second party when instructions are possible and appropriate
Standard 8 (primary discipline selection) - Precise Answer ✔✔Call taker must choose the most
appropriate discipline for initial response
Standard 9 (leading questions) - Precise Answer ✔✔Asking a protocol question in a leading man or is
prohibited at any time
Standard 10 ( fast track) - Precise Answer ✔✔Process to move though case entry quickly when there is
appropriate info gathered
