MBA 704 Module 1 UPDATED ACTUAL
Questions and CORRECT Answers
human resource - CORRECT ANSWER - the ____ of an organization - have been, are,
and will continue to be, the major challenge and critical competitive advantage
globalization, diversity, ethics - CORRECT ANSWER - ___, ___ and ___ serve as very
important environmental or contextual dimensions for organizational behavior.
human resources - CORRECT ANSWER - management of ____ through extensive
training and techniques such as empowerment resulted in performance benefits, but operational
initiatives such as total quality management or advanced manufacturing technology did not.
human capital - CORRECT ANSWER - At first employees were considered a cost, then
human resources, and now are becoming widely recognized as ____ (what you know - education,
experience, skills)
social capital - CORRECT ANSWER - who you know - networks, connections, friends
positive psychological capital - CORRECT ANSWER - who you are in terms of
confidence, hope, optimism, resiliency, and who you can become, authentic self
Hawthorne studies - CORRECT ANSWER - ____, which are generally recognized to be
the beginning of the systematic study and understanding of organizational behavior
half century - CORRECT ANSWER - The academic field of OB has been around for about
____
Thomas Kuhn - CORRECT ANSWER - first introduced years ago by philosophy of
science historian ____
,paradigm - CORRECT ANSWER - broad model, a framework, a way of thinking, or a
scheme for understanding reality
Joel Barker - CORRECT ANSWER - ___ said a paradigm simply establishes the rules
(written or unwritten), defines the boundaries, and tells one how to behave within the boundaries
to be successful
intelligent enterprise - CORRECT ANSWER - James Brian Quinn offers the ____ as new
paradigm. He believes that the organization of enterprises and effective strategies will depend
more on development and deployment of intellectual resources than on the management of
physical assets
microcognitive, dynamics, performance - CORRECT ANSWER - The new paradigm sets
the stage for the study, understanding, and application of the time-tested ____ processes, _____,
and the final part of managing and leading high _____
technical, conceptual, human - CORRECT ANSWER - Management is usually considered
to have 3 major dimensions:
1.
2.
3.
technical - CORRECT ANSWER - The ___ dimension consists of the manager's
functional expertise in accounting or engineering or marketing and increasingly in information
technology and managing in the supply chain
Douglas McGregor - CORRECT ANSWER - Theory X and Theory Y
theory x - CORRECT ANSWER - employees were basically lazy, only interested in
money, and that if you could make them happy, they would be high performers; becoming extinct
, human behavior - CORRECT ANSWER - ____ at work is much more complicated and
diverse than is suggested by the economic-security-working-conditions approach
hallow talk, fear, internal competition, measurement systems, mindless, evidence-based
management - CORRECT ANSWER - Pfeffer and Sutton identify 5 sources that seem to
prevent the majority of managers from effective implementation and sustainability
1. _____
2. debilitating _____
3. destructive _____
4. poorly designed and complex ____
5. ____ reliance on precedent
If these obstacles can be overcome then competitive advantage comes from being able to do
something others don't do.
This new perspective is now called ______ or simply abbreviated
evidence based management - CORRECT ANSWER - (EBM) Uses actual scientific data
and information on which approaches really work to make management decisions
financial performance - CORRECT ANSWER - Many organizations do not implement
practices that research has shown to be positively associated with employee productivity and
firm _____ and this gap between science and practice is so persistent and pervasive that some
despaired of its ever being narrowed.
practice, academic - CORRECT ANSWER - The bridge to help close the theory/research
practice gap must be built from both sides, ____ and ___
Kurt Lewin - CORRECT ANSWER - Founding father of psychology - no action without
research, no research without action
Questions and CORRECT Answers
human resource - CORRECT ANSWER - the ____ of an organization - have been, are,
and will continue to be, the major challenge and critical competitive advantage
globalization, diversity, ethics - CORRECT ANSWER - ___, ___ and ___ serve as very
important environmental or contextual dimensions for organizational behavior.
human resources - CORRECT ANSWER - management of ____ through extensive
training and techniques such as empowerment resulted in performance benefits, but operational
initiatives such as total quality management or advanced manufacturing technology did not.
human capital - CORRECT ANSWER - At first employees were considered a cost, then
human resources, and now are becoming widely recognized as ____ (what you know - education,
experience, skills)
social capital - CORRECT ANSWER - who you know - networks, connections, friends
positive psychological capital - CORRECT ANSWER - who you are in terms of
confidence, hope, optimism, resiliency, and who you can become, authentic self
Hawthorne studies - CORRECT ANSWER - ____, which are generally recognized to be
the beginning of the systematic study and understanding of organizational behavior
half century - CORRECT ANSWER - The academic field of OB has been around for about
____
Thomas Kuhn - CORRECT ANSWER - first introduced years ago by philosophy of
science historian ____
,paradigm - CORRECT ANSWER - broad model, a framework, a way of thinking, or a
scheme for understanding reality
Joel Barker - CORRECT ANSWER - ___ said a paradigm simply establishes the rules
(written or unwritten), defines the boundaries, and tells one how to behave within the boundaries
to be successful
intelligent enterprise - CORRECT ANSWER - James Brian Quinn offers the ____ as new
paradigm. He believes that the organization of enterprises and effective strategies will depend
more on development and deployment of intellectual resources than on the management of
physical assets
microcognitive, dynamics, performance - CORRECT ANSWER - The new paradigm sets
the stage for the study, understanding, and application of the time-tested ____ processes, _____,
and the final part of managing and leading high _____
technical, conceptual, human - CORRECT ANSWER - Management is usually considered
to have 3 major dimensions:
1.
2.
3.
technical - CORRECT ANSWER - The ___ dimension consists of the manager's
functional expertise in accounting or engineering or marketing and increasingly in information
technology and managing in the supply chain
Douglas McGregor - CORRECT ANSWER - Theory X and Theory Y
theory x - CORRECT ANSWER - employees were basically lazy, only interested in
money, and that if you could make them happy, they would be high performers; becoming extinct
, human behavior - CORRECT ANSWER - ____ at work is much more complicated and
diverse than is suggested by the economic-security-working-conditions approach
hallow talk, fear, internal competition, measurement systems, mindless, evidence-based
management - CORRECT ANSWER - Pfeffer and Sutton identify 5 sources that seem to
prevent the majority of managers from effective implementation and sustainability
1. _____
2. debilitating _____
3. destructive _____
4. poorly designed and complex ____
5. ____ reliance on precedent
If these obstacles can be overcome then competitive advantage comes from being able to do
something others don't do.
This new perspective is now called ______ or simply abbreviated
evidence based management - CORRECT ANSWER - (EBM) Uses actual scientific data
and information on which approaches really work to make management decisions
financial performance - CORRECT ANSWER - Many organizations do not implement
practices that research has shown to be positively associated with employee productivity and
firm _____ and this gap between science and practice is so persistent and pervasive that some
despaired of its ever being narrowed.
practice, academic - CORRECT ANSWER - The bridge to help close the theory/research
practice gap must be built from both sides, ____ and ___
Kurt Lewin - CORRECT ANSWER - Founding father of psychology - no action without
research, no research without action
