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APCO test QUESTIONS WITH
COMPLETE SOLUTIONS GRADED
A+
Rapid SOS - ✔✔Another type of training device, uses apps on the phone that have
tracking methods, (instagram, snapchat, maps) and uses that to track the phone.
PSAP - ✔✔Public Safety Answering Point
Professionalism - ✔✔Honesty, integrity, humility, accountability; desire to learn and
perfect the job's skills. Defined by who you are, and what you do and how others
perceive you.
Successful Public Safety telecommunicators...... - ✔✔embody the essence of
professionalism and what it means.
Ethics - ✔✔involving an individuals personal professional and organizational rules of
conduct.
PSAP's chain of command - ✔✔defining the relationships between frontline
telecommunicators, supervisors, and managers.
3 Primary disciplines - ✔✔1. Law enforcement communications
Katelyn Whitman© 2025, All Rights Reserved.
, 2|Page
2. Fire Service communications
3. Emergency Medical Service communications
4 Primary function/tasks - ✔✔*Referred to vital services*
1. Facilitate communication with the public
2. Between members of the same agency
3. Between public safety agencies
4. Between public safety agencies and support service entities
Mutual Aid - ✔✔Process of supplying supplemental personnel equipment or other
resources to an incident to assist agencies that may be in danger or becoming
overwhelmed in their response.
ex: Firefighters in different distinctions helping others
A policy....... - ✔✔A guide to thinking
A procedure....... - ✔✔A guide to action
Public safety calls for service can be conveyed through....... - ✔✔non verbal
communication
- Words, tone of voice, inflection, and background noise.
- All combine to communicate the situation to the telecommunicator.
Katelyn Whitman© 2025, All Rights Reserved.
APCO test QUESTIONS WITH
COMPLETE SOLUTIONS GRADED
A+
Rapid SOS - ✔✔Another type of training device, uses apps on the phone that have
tracking methods, (instagram, snapchat, maps) and uses that to track the phone.
PSAP - ✔✔Public Safety Answering Point
Professionalism - ✔✔Honesty, integrity, humility, accountability; desire to learn and
perfect the job's skills. Defined by who you are, and what you do and how others
perceive you.
Successful Public Safety telecommunicators...... - ✔✔embody the essence of
professionalism and what it means.
Ethics - ✔✔involving an individuals personal professional and organizational rules of
conduct.
PSAP's chain of command - ✔✔defining the relationships between frontline
telecommunicators, supervisors, and managers.
3 Primary disciplines - ✔✔1. Law enforcement communications
Katelyn Whitman© 2025, All Rights Reserved.
, 2|Page
2. Fire Service communications
3. Emergency Medical Service communications
4 Primary function/tasks - ✔✔*Referred to vital services*
1. Facilitate communication with the public
2. Between members of the same agency
3. Between public safety agencies
4. Between public safety agencies and support service entities
Mutual Aid - ✔✔Process of supplying supplemental personnel equipment or other
resources to an incident to assist agencies that may be in danger or becoming
overwhelmed in their response.
ex: Firefighters in different distinctions helping others
A policy....... - ✔✔A guide to thinking
A procedure....... - ✔✔A guide to action
Public safety calls for service can be conveyed through....... - ✔✔non verbal
communication
- Words, tone of voice, inflection, and background noise.
- All combine to communicate the situation to the telecommunicator.
Katelyn Whitman© 2025, All Rights Reserved.
