RBS Training Program Exam Questions
with All Correct Answers
What are safe service guidelines? - Answer-always check ID, match your response to
behavioral cues, make as many reasonable efforts as you can, do not back down, call
for assistance when necessary, and if in doubt, do not serve
What are customer service guidelines? - Answer-communicate clearly, use "I"
statements, do not judge or threaten guests, provide a reason for your actions, and
sometimes, an indirect strategy is better
What is the first step of intervention model? - Answer-assessing your guest to determine
whether or not they may legally consume alcohol
What is the second step of the intervention model? - Answer-based on assessment,
making a decision on whether or not you are going to serve alcohol to guest
What is the third step of the intervention model? - Answer-implementing your decision
using the safe-service and customer service guidelines
What duty do ABC licensees have? - Answer-ensuring policies are created to guide
employees in the service of alcohol beverages according to legal standards
What can be grounds for administrative action to suspend or revoke an ABC license? -
Answer-frequent calls for law enforcement assistance at an ABC-licensed premise
What is prohibited at an ABC licensed premises? - Answer-discrimination against
individuals
When are alcohol sales permitted in California? - Answer-from 6am to 2am of the
following day
What types of promotion are unlawful to promote? - Answer-promotions such as "two-
for-one" drink specials or "ladies night"
What is the best defense an establishment can provide in response to an alcohol-
related citation or a liquor liability lawsuit? - Answer-documentation
What is one of the most effective types of documentation? - Answer-an incident report
form
with All Correct Answers
What are safe service guidelines? - Answer-always check ID, match your response to
behavioral cues, make as many reasonable efforts as you can, do not back down, call
for assistance when necessary, and if in doubt, do not serve
What are customer service guidelines? - Answer-communicate clearly, use "I"
statements, do not judge or threaten guests, provide a reason for your actions, and
sometimes, an indirect strategy is better
What is the first step of intervention model? - Answer-assessing your guest to determine
whether or not they may legally consume alcohol
What is the second step of the intervention model? - Answer-based on assessment,
making a decision on whether or not you are going to serve alcohol to guest
What is the third step of the intervention model? - Answer-implementing your decision
using the safe-service and customer service guidelines
What duty do ABC licensees have? - Answer-ensuring policies are created to guide
employees in the service of alcohol beverages according to legal standards
What can be grounds for administrative action to suspend or revoke an ABC license? -
Answer-frequent calls for law enforcement assistance at an ABC-licensed premise
What is prohibited at an ABC licensed premises? - Answer-discrimination against
individuals
When are alcohol sales permitted in California? - Answer-from 6am to 2am of the
following day
What types of promotion are unlawful to promote? - Answer-promotions such as "two-
for-one" drink specials or "ladies night"
What is the best defense an establishment can provide in response to an alcohol-
related citation or a liquor liability lawsuit? - Answer-documentation
What is one of the most effective types of documentation? - Answer-an incident report
form
