Lab Management Quiz 4 MLT-MLS UAMS Questions and Answers

Lab Management Quiz 4 MLT-MLS UAMS Questions and Answers What does EEOC stand for? What is its primary purpose? Equal Employment Opportunity Commission For the purpose of enforcing rules and protection of civil rights to prevent discrimination, particularly during interviewing processes. The Family and Medical Leave Act guarantees unpaid leave for certain medical/military situations. What are some of these situations? Incapacity due to pregnancy, prenatal medical care or childbirth. To care for an immediate family member with a serious health condition For serious health condition that makes employee unable to perform job Up to 12 weeks of leave for certain qualifying exigencies arising out of a covered military member's active duty status, or notification of an impending call or order to active duty status, in support of a contingency operation Up to 26 weeks of leave in a single 12 month period to care for a covered service member recovering from a serious injury or illness incurred in the line of duty on active duty. Eligible employees are entitled to a combined total of up to 26 weeks of all types of FMLA during the single 12 month period. What is a job analysis? Analyzes areas of knowledge and skill needed for the job What is the final outcome of performing a job analysis? Developing a comprehensive job description What are the components of creating a good job description? 1. Title of organization 2. Job title 3. Position summary 4. Essential functions and job duties 5. authority level 6. internal/external relationships 7. working conditions 8. qualifications and experience 9. certification requirements How often should a job description be reviewed? yearly What is the basic purpose of conducting a behavioral interview? Utilization of specific past experiences to predict what the employee will be like during employment What sort of questions are asked at a behavioral interview? Give an example of a situation that was very tough and how you handled it in your previous career/school How did you handle a difficult situation with a coworker? Tell me about how you worked effectively under pressure Follow up with what they did, said, reacted, or felt. In order to avoid an EEOC lawsuit, what are questions that cannot be asked? Questions regarding: race, ethnicity or color; age; gender; height or weight; marital status, number of children, pregnancy or childcare arrangements; language ; arrest record (unless felony) ; military service ; citizenship (must show eligibility to be able to work in the US, though) ; financial statue or credit history ; religion ; property ownership ; organizational membership ; health status or mental or physical disabilities. In order to avoid an EEOC lawsuit, what are questions you are allowed to ask? Are you over the age of 18? Are you authorized to work in the US? What languages do you read, speak, or write fluently? What days are you available to work/are you available to work with our required schedule? Are you a member of a professional group that is relevant to our field? What are your long-term career goals? Have you worked or earned a degree under another name? Are you available to work overtime on occasion? In case of emergency, who should we notify? Any experience in previous jobs with management? Are you able to lift (so many pounds)? Are you able to start work at 8am? In the past have you been disciplined for violating company policies forbidding the use of alcohol or tobacco products? Which type of evaluation is used to validate employee skills and is required by accreditation agencies? competency Which type of evaluation is more similar to the job description? criteria based What is a common error that employers must avoid when rating their employees? Tendency to mark employees all average or all high ; lack of individual evaluation ; not looking at the entire job performance but based on "recent" history ; must rank each item independently from one another Number based evaluation instrument Numbers representing performance (Example: 5 = excellent quality work, 1 = very poor quality work) Statement based evaluation instrument conjuring or selecting a statement with criteria representative of employee performance What is an MBO and how is it developed? Management by Objectives Developed between manager and employee, where they establish objectives together and evaluation is determined on employees written description of objective accomplishments Other than money, what other types of rewards can be used to motivate employees? promotion, professional leave for attendance at workshops, flexible shifts, work assignment, reserved parking, etc What are the five steps in the employee correction and termination process? 1. Talk with employee informally, identify causes, and offer assistance 2. issue of a verbal warning, identifying the problem, stating the performance that is needed, offer of assistance and keeping formal notes on the conference. 3. Written warning that states the problem and states the performance that is needed to demonstrate that the employee has overcome the problem 4. a second written warning is given, accompanied with suspension period. Documented with signatures of employee and manager, employee is also put on notice that any further occurrences of the problem will result in dismissal. 5. Employee is dismissed