MSA ONBOARDING POST TEST/ QUIZZES &
CORRECT ANS.
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - Answer: Veterans
Family members
employee
Trainees
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - Answer: Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the information?
Page 1 of 7
, If a family member informs you that a Veteran is deceased, after offering your condolences you
should: - Answer: Refer the family member to your facility's Decedent Affairs Representative
VA has the authority to provide the following to eligible beneficiaries for transportation needs:
(Select all that apply - Answer: MILEAGE REIMBURSEMENT
TRANSPORTATION BY COMMON CARRIER (PLANE, BUS, TAXI, ETC.)
SPECIAL MODE OF TRASPORTATION ( AMBULANCE, WHEELCHAIR, VAN, ETC.)
To use secure messaging in My HealtheVet, Veterans need which type of account? - Answer:
PREMIUM
Veterans can do the following in My HealtheVet? (Select all that apply) - Answer: Add
information to a personal health journal about over-the-counter medications, allergies, military
health history, medical events, and tests
Record and track personal information and health measurements
Print wallet ID card with the personal information entered into the personal health record
A list of appointment requests including APPT (Appointment), CONS (Consult), RTC (Return to
Clinic), and PtSch (Patient-Centered Scheduling) is called what in VSE? - Answer: Request
Management Grid
Which report can be used to identify appointments with incomplete encounters and those with
no action taken to assist in identifying no shows at the end of each clinic day? - Answer: EARR
Page 2 of 7
CORRECT ANS.
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - Answer: Veterans
Family members
employee
Trainees
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - Answer: Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I
put you on hold or would you prefer that I call you back with the information?
Page 1 of 7
, If a family member informs you that a Veteran is deceased, after offering your condolences you
should: - Answer: Refer the family member to your facility's Decedent Affairs Representative
VA has the authority to provide the following to eligible beneficiaries for transportation needs:
(Select all that apply - Answer: MILEAGE REIMBURSEMENT
TRANSPORTATION BY COMMON CARRIER (PLANE, BUS, TAXI, ETC.)
SPECIAL MODE OF TRASPORTATION ( AMBULANCE, WHEELCHAIR, VAN, ETC.)
To use secure messaging in My HealtheVet, Veterans need which type of account? - Answer:
PREMIUM
Veterans can do the following in My HealtheVet? (Select all that apply) - Answer: Add
information to a personal health journal about over-the-counter medications, allergies, military
health history, medical events, and tests
Record and track personal information and health measurements
Print wallet ID card with the personal information entered into the personal health record
A list of appointment requests including APPT (Appointment), CONS (Consult), RTC (Return to
Clinic), and PtSch (Patient-Centered Scheduling) is called what in VSE? - Answer: Request
Management Grid
Which report can be used to identify appointments with incomplete encounters and those with
no action taken to assist in identifying no shows at the end of each clinic day? - Answer: EARR
Page 2 of 7
