1
ASAP PACE 2024/2025/ACCURATE CURRENTLY
TESTING EXAM VERSIONS WITH ACTUAL
QUESTIONS AND DETAILED ANSWERS WITH
STUDY GUIDE / EXPORT VERIFIED FOR GURANTEED
PASS/ LATEST UPDATE.
Convergent thinking - (answer)Relies on reason and logic to find the one best
answer to a question
Divergent thinking - (answer)Focuses on producing a broad variety of ideas
Levels of Communication - (answer)1. Casual
2. Critical
3. Crucial
Crucial Communication Components - (answer)Opposing opinions, high stakes,
strong emotions
Communication Cycle - (answer)Sender > Message > Receiver
Main 3 Components of Communication - (answer)1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - (answer)10%
Tone of Voice (% of meaning) - (answer)35%
, 2
Body Language (% of meaning) - (answer)55%
Tone of Voice Elements - (answer)Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - (answer)Eye Contact, Facial Expression, Positioning,
Gestures
Context Elements - (answer)Place, People, Purpose
Non-Verbal Listening Skills - (answer)Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - (answer)Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - (answer)1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - (answer)Personal Competence,
Social Competence
Personal Competence (EQ) Elements - (answer)Self-Awareness, Self-
Management
Social Competence (EQ) Elements - (answer)Social Awareness, Relationship
Management
, 3
Self-Awareness (EQ) - (answer)Understand your own emotions
Self-Management (EQ) - (answer)Managing your own emotions and behaviors
Social Awareness (EQ) - (answer)Identify and understand the emotions of
others
Relationship Management (EQ) - (answer)Manage interactions with others
successfully
Prescriptive Feedback - (answer)Offer a solution for the problem - what they
can do different next time
Descriptive Feedback - (answer)State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - (answer)Accept it, show gratitude, make note
Receiving Negative Feedback - (answer)Listen, clarify, manage emotions
Constructive Conflict - (answer)Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - (answer)Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - (answer)Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
, 4
5 Levels of Leadership (John Maxwell) - (answer)1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - (answer)People follow because they have to
Permission Leadership - 2 (Relationships) - (answer)People follow because they
want to
Production Leadership - 3 (Results) - (answer)People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) - (answer)People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) - (answer)People follow because of who you
are and what you represent
Negotiation - (answer)Discussion aimed at reaching an agreement
Collaboration - (answer)Ability to work jointly with others to achieve a goal
Personality - (answer)Combination of characteristics or qualities that form an
individual's distinctive character
ASAP PACE 2024/2025/ACCURATE CURRENTLY
TESTING EXAM VERSIONS WITH ACTUAL
QUESTIONS AND DETAILED ANSWERS WITH
STUDY GUIDE / EXPORT VERIFIED FOR GURANTEED
PASS/ LATEST UPDATE.
Convergent thinking - (answer)Relies on reason and logic to find the one best
answer to a question
Divergent thinking - (answer)Focuses on producing a broad variety of ideas
Levels of Communication - (answer)1. Casual
2. Critical
3. Crucial
Crucial Communication Components - (answer)Opposing opinions, high stakes,
strong emotions
Communication Cycle - (answer)Sender > Message > Receiver
Main 3 Components of Communication - (answer)1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - (answer)10%
Tone of Voice (% of meaning) - (answer)35%
, 2
Body Language (% of meaning) - (answer)55%
Tone of Voice Elements - (answer)Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - (answer)Eye Contact, Facial Expression, Positioning,
Gestures
Context Elements - (answer)Place, People, Purpose
Non-Verbal Listening Skills - (answer)Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - (answer)Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - (answer)1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - (answer)Personal Competence,
Social Competence
Personal Competence (EQ) Elements - (answer)Self-Awareness, Self-
Management
Social Competence (EQ) Elements - (answer)Social Awareness, Relationship
Management
, 3
Self-Awareness (EQ) - (answer)Understand your own emotions
Self-Management (EQ) - (answer)Managing your own emotions and behaviors
Social Awareness (EQ) - (answer)Identify and understand the emotions of
others
Relationship Management (EQ) - (answer)Manage interactions with others
successfully
Prescriptive Feedback - (answer)Offer a solution for the problem - what they
can do different next time
Descriptive Feedback - (answer)State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - (answer)Accept it, show gratitude, make note
Receiving Negative Feedback - (answer)Listen, clarify, manage emotions
Constructive Conflict - (answer)Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - (answer)Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - (answer)Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
, 4
5 Levels of Leadership (John Maxwell) - (answer)1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - (answer)People follow because they have to
Permission Leadership - 2 (Relationships) - (answer)People follow because they
want to
Production Leadership - 3 (Results) - (answer)People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) - (answer)People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) - (answer)People follow because of who you
are and what you represent
Negotiation - (answer)Discussion aimed at reaching an agreement
Collaboration - (answer)Ability to work jointly with others to achieve a goal
Personality - (answer)Combination of characteristics or qualities that form an
individual's distinctive character
