R HARTMAN CLASSES 1, 2, AND 3-
PRACTICE TEST 1 QUESTIONS AND
ANSWERS
Prioritizing tasks means to - Answer- identify the most important things to get done
and do them first.
When is the appropriate time to discuss an issue that is causing conflict in the
workplace? - Answer- When the supervisor has decided on a proper time and place
to discuss it
When trying to resolve a conflict, the NA should - Answer- Take turns speaking
When discussing conflict the NA should - Answer- state how she feels when a
behavior occurs
To resolve a conflict, the NA should be prepared to - Answer- Compromise
Which of the following is an example of constructive feedback? - Answer- "I'm not
sure that you understood what I meant. Let me rephrase the issue."
Which of the following is an example of hostile criticism? - Answer- "Stop being so
lazy."
The Omnibus Budget Reconciliation Act (OBRA) requires that nursing assistants
complete at least _______ hours of initial training before being employed. - Answer-
75
OBRA requires that nursing assistants complete __________ hours of annual
continuing education. - Answer- 12
Information in each state's registry of nursing assistants includes - Answer- Any
findings of abuse or neglect
Which of the following is a sign that a person is NOT managing stress? - Answer-
Not being able to focus on work
Which of the following are appropriate people for an NA to turn to for help in
managing stress? - Answer- Supervisors
Which of the following statements is true of adult day services? - Answer- This type
of care is for some people who need some help and supervision during certain
hours.
Another name for a long-term care facility is - Answer- Skilled nursing facility
PRACTICE TEST 1 QUESTIONS AND
ANSWERS
Prioritizing tasks means to - Answer- identify the most important things to get done
and do them first.
When is the appropriate time to discuss an issue that is causing conflict in the
workplace? - Answer- When the supervisor has decided on a proper time and place
to discuss it
When trying to resolve a conflict, the NA should - Answer- Take turns speaking
When discussing conflict the NA should - Answer- state how she feels when a
behavior occurs
To resolve a conflict, the NA should be prepared to - Answer- Compromise
Which of the following is an example of constructive feedback? - Answer- "I'm not
sure that you understood what I meant. Let me rephrase the issue."
Which of the following is an example of hostile criticism? - Answer- "Stop being so
lazy."
The Omnibus Budget Reconciliation Act (OBRA) requires that nursing assistants
complete at least _______ hours of initial training before being employed. - Answer-
75
OBRA requires that nursing assistants complete __________ hours of annual
continuing education. - Answer- 12
Information in each state's registry of nursing assistants includes - Answer- Any
findings of abuse or neglect
Which of the following is a sign that a person is NOT managing stress? - Answer-
Not being able to focus on work
Which of the following are appropriate people for an NA to turn to for help in
managing stress? - Answer- Supervisors
Which of the following statements is true of adult day services? - Answer- This type
of care is for some people who need some help and supervision during certain
hours.
Another name for a long-term care facility is - Answer- Skilled nursing facility
