CVS MI BOP UPDATED Questions and
CORRECT Answers
drop off - CORRECT ANSWER - Can be staffed with a pharmacist, intern, or pharmacy
technician.
Drop off duties: - CORRECT ANSWER - QT
Data entry (insurance info)
Call out waiters
Ask customer for preferred contact number
Drop off customer service priorities - CORRECT ANSWER - 1. Promptly acknowledged,
then serve
2. Focus on the customer
3. Process the (N) in the QT
4. Verify name, DOB, address, allergies, insurance, safety cap preference, and number
Production workstation - CORRECT ANSWER - Can be staffed with a pharmacist, intern,
or pharmacy technician
Production duties - CORRECT ANSWER - QP
Answer phone
Print and fill waiters first
Verify a prescription that has refills and is in-stock whole customer is on the phone
Contact customer immediately if partial or out of stock
Use 3 baskets: blue(acute) yellow(waiters) black (all others)
Deliver baskets to the "red zone" in tower formate with labels upright
, Production customer service priorities - CORRECT ANSWER - 1. Be aware of customers
and provide support where needed (possibly pick up or drive through)
2. Print up to 3 families at a time (Use P)
3. PCQ calls
Production workstation quality assurance responsibilities - CORRECT ANSWER - 1.
Acquire the prescription labels refreshing QP as often as possible
2. Obtain medication (most critical numbers to match on NDC are the MIDDLE FOUR
NUMBERS)
3. Perforce accuracy scan (scan labels, scan bottle , credentials)
4. Count, pour or dispense (DOUBLE COUNT CIII-CV; NO INTERNS OR TECHS
TOUCHING CII)
5. Select correct cap and apply label to vial.
6. Place order in "RED ZONE" or "to be verified" area in tower format, in time order, with labels
upright
Quality Assurance workstation (QA) - CORRECT ANSWER - can be staffed with
PHARMACIST ONLY (QV)
Verified pending prescription: waiters, acute, and others
Green zone (ready for customer pick- up)
Quality Assurance priorities - CORRECT ANSWER - 1. Data entry verification (verify
that prescription was entered into RXConnect correctly)
2. Warning verification (Review and reconcile all clinical alerts)
3. Production Verification (ensure the correct medication will reach the patient)
PICK-UP WORKSTATION: - CORRECT ANSWER - Can be staffed with a pharmacist,
intern, or pharmacy technician
Assist customers at register
Calls waiters before looking in bin
CORRECT Answers
drop off - CORRECT ANSWER - Can be staffed with a pharmacist, intern, or pharmacy
technician.
Drop off duties: - CORRECT ANSWER - QT
Data entry (insurance info)
Call out waiters
Ask customer for preferred contact number
Drop off customer service priorities - CORRECT ANSWER - 1. Promptly acknowledged,
then serve
2. Focus on the customer
3. Process the (N) in the QT
4. Verify name, DOB, address, allergies, insurance, safety cap preference, and number
Production workstation - CORRECT ANSWER - Can be staffed with a pharmacist, intern,
or pharmacy technician
Production duties - CORRECT ANSWER - QP
Answer phone
Print and fill waiters first
Verify a prescription that has refills and is in-stock whole customer is on the phone
Contact customer immediately if partial or out of stock
Use 3 baskets: blue(acute) yellow(waiters) black (all others)
Deliver baskets to the "red zone" in tower formate with labels upright
, Production customer service priorities - CORRECT ANSWER - 1. Be aware of customers
and provide support where needed (possibly pick up or drive through)
2. Print up to 3 families at a time (Use P)
3. PCQ calls
Production workstation quality assurance responsibilities - CORRECT ANSWER - 1.
Acquire the prescription labels refreshing QP as often as possible
2. Obtain medication (most critical numbers to match on NDC are the MIDDLE FOUR
NUMBERS)
3. Perforce accuracy scan (scan labels, scan bottle , credentials)
4. Count, pour or dispense (DOUBLE COUNT CIII-CV; NO INTERNS OR TECHS
TOUCHING CII)
5. Select correct cap and apply label to vial.
6. Place order in "RED ZONE" or "to be verified" area in tower format, in time order, with labels
upright
Quality Assurance workstation (QA) - CORRECT ANSWER - can be staffed with
PHARMACIST ONLY (QV)
Verified pending prescription: waiters, acute, and others
Green zone (ready for customer pick- up)
Quality Assurance priorities - CORRECT ANSWER - 1. Data entry verification (verify
that prescription was entered into RXConnect correctly)
2. Warning verification (Review and reconcile all clinical alerts)
3. Production Verification (ensure the correct medication will reach the patient)
PICK-UP WORKSTATION: - CORRECT ANSWER - Can be staffed with a pharmacist,
intern, or pharmacy technician
Assist customers at register
Calls waiters before looking in bin
