CVS Other pharmacist duties UPDATED
ACTUAL Questions and CORRECT
Answers
Mistake happened. what do you say to pt? - CORRECT ANSWER - Call it an ERROR and
promise a full refund with no charge for the new medication.
If pt ingested the medication, call physician immediately to obtain guidance on proper clinical
care.
"I understand your frustration/concern. We will put preventative measures in place to ensure this
doesn't happen again."
Do NOT delete the incorrectly filled script no place on hold: Inactivate it!
Mistake happened. how to record it? - CORRECT ANSWER - 1. submit the Initial Report
in Retail Pt Safety Event Reporting System by the end of next day.
2. report incident to district leader.
3. complete detailed report within 3 days of incident.
4. district leader will follow-up to ensure accuracy of report. peer reviews may also happen in
specific states (RxNet has more info)
After a dispensing error, the pt may want to speak with someone else in charge. who do you refer
to? - CORRECT ANSWER - • Inform the patient that you will arrange for the District
Leader or covering Field Manager to contact him/her
• Provide the patient, parent or caregiver with the District Leader's name, mobile phone and
office telephone numbers
The district leader may not always be alerted. but there are some situations that they MUST be
involved: - CORRECT ANSWER - 1. pt used wrong medication, dose, or strength.
2. error disrupts pt's therapy.
, 3. if additional support is appropriate, like requests for compensation or for supervisor contact
info, potential media involvement, etc.
NOTE: if district leader/pharmacy supervisor is unavailable, notify Regional Director.
where to document a pt safety event - CORRECT ANSWER - main menu (RxConnect),
then M1 (reports), then 15 (quality assurance and pt safety reports), then Pt safety event
reporting
From there, you reach The Info Center, where you can see incomplete reports and a white Report
icon on the left to being a new Initial Report.
RxNet - CORRECT ANSWER - RxNet is an Intranet site available from Radar Store.
There are many references and resources available within RxNet such as Pharmacy Operations
Manual, Workload Calendar, and Quality Assurance website. It also is a great reference for our
CVS Patient Care programs.
Radar - CORRECT ANSWER - CVS Intranet site. Accessible from F6.
Contains:
1. RxNet
2. Workload Manager
3. Store-level reports
4. Email
5. Bulletin
Red bag - CORRECT ANSWER - Red Bags are an interoffice mail system. Hardcopy
communications and other items that need to be delivered to the stores are delivered via Red
Bag. For example, Connections is a CVS newsletter that keeps all CVS colleagues informed
about changes, initiatives, and important news within the company.
ACTUAL Questions and CORRECT
Answers
Mistake happened. what do you say to pt? - CORRECT ANSWER - Call it an ERROR and
promise a full refund with no charge for the new medication.
If pt ingested the medication, call physician immediately to obtain guidance on proper clinical
care.
"I understand your frustration/concern. We will put preventative measures in place to ensure this
doesn't happen again."
Do NOT delete the incorrectly filled script no place on hold: Inactivate it!
Mistake happened. how to record it? - CORRECT ANSWER - 1. submit the Initial Report
in Retail Pt Safety Event Reporting System by the end of next day.
2. report incident to district leader.
3. complete detailed report within 3 days of incident.
4. district leader will follow-up to ensure accuracy of report. peer reviews may also happen in
specific states (RxNet has more info)
After a dispensing error, the pt may want to speak with someone else in charge. who do you refer
to? - CORRECT ANSWER - • Inform the patient that you will arrange for the District
Leader or covering Field Manager to contact him/her
• Provide the patient, parent or caregiver with the District Leader's name, mobile phone and
office telephone numbers
The district leader may not always be alerted. but there are some situations that they MUST be
involved: - CORRECT ANSWER - 1. pt used wrong medication, dose, or strength.
2. error disrupts pt's therapy.
, 3. if additional support is appropriate, like requests for compensation or for supervisor contact
info, potential media involvement, etc.
NOTE: if district leader/pharmacy supervisor is unavailable, notify Regional Director.
where to document a pt safety event - CORRECT ANSWER - main menu (RxConnect),
then M1 (reports), then 15 (quality assurance and pt safety reports), then Pt safety event
reporting
From there, you reach The Info Center, where you can see incomplete reports and a white Report
icon on the left to being a new Initial Report.
RxNet - CORRECT ANSWER - RxNet is an Intranet site available from Radar Store.
There are many references and resources available within RxNet such as Pharmacy Operations
Manual, Workload Calendar, and Quality Assurance website. It also is a great reference for our
CVS Patient Care programs.
Radar - CORRECT ANSWER - CVS Intranet site. Accessible from F6.
Contains:
1. RxNet
2. Workload Manager
3. Store-level reports
4. Email
5. Bulletin
Red bag - CORRECT ANSWER - Red Bags are an interoffice mail system. Hardcopy
communications and other items that need to be delivered to the stores are delivered via Red
Bag. For example, Connections is a CVS newsletter that keeps all CVS colleagues informed
about changes, initiatives, and important news within the company.
