LEADERSHIP AND MANAGEMENT
QUESTIONS
Conflictooisooallooofootheooaboveooexceptoo______.
ooa.oonormative
oob.ootooobeooavoidedooatooalloocosts
ooc.ooaoometaphorooforoodifference
ood.oooftenooideological
ooe.oodueootooointellectualoodifferencesoo-ooans--b.ootooobeooavoidedooatooalloocosts
Embeddedooinootheoofearooofooconflictooareooissuesooofooallooofootheoofollowingooexceptoo_
___.
ooa.oopersonaloosecurity
oob.ooidentity
ooc.oosafety
ood.oorelationaloointegrity
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Theooearlyooidentificationooofooconflictooisooimportantootooohelpoopreventooescalation.ooMa
nyoostressorsooareoomanifestedooinooparticularoomodesooofoo______.
ooa.oocommunication
oob.oorelationships
ooc.oointeractions
ood.ooexpressionooofoopersonalooemotions
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Theoonextoostageooofooconflictooisooseenoowithoo_____.
ooa.ooverbalizations
oob.oosnideooremarks
ooc.oostatementsooofoodiscomfort
ood.oocynicism
ooe.oonegativeooassessments
oof.oob,ooc,ooandoodooareootrue.
oog.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooAllooofootheooaboveooareootrue.
Allooofootheoofollowingooareootrueooexceptoo_____.
ooa.ooChallengesoothatoodifferencesooinoopersonalitiesoocreateooneedootooobeooaddressed.
,oob.ooValuesoomustoohaveooaoovoice,ooandoothatoovoiceoomustoobeoohonored,oorespected,o
oandooincluded.
ooc.ooAllooproblemsoocanoobeoosolved.
d.ooChallengesoothatooexistooinoomatchingoodemandootoooavailableooresourcesooneedooex
pressionooifooconflictooaboutoothemooisootooobeooallayed.oo-ooans--
c.ooAllooproblemsoocanoobeoosolved.
Theooleaderooneedsootooobeoocomfortableoowithooconflict.ooFactorsoowhichooareooimportan
tootooothisoooccurringooareootheoofollowing:
ooa.ooTheooleaderoomustoobeoocomfortableoowithooself-
expressionooofoofeelings,oopersonalooinsights,ooandoochallengesootoooprevailingooviewsooa
ndoocircumstances.
oob.ooTheooleaderooneedsooanooenvironmentoothatooisoonotooconstrainingoooroocontrollingoo
oroocreatesoostructuraloobarriersoothatoomakeooitoodifficultootoooexpressoopersonaloofeeling
s.
ooc.ooTheoogoodooleaderooembracesoohisooorooherooownoofeelingsooregardlessooofoointensi
ty.
ood.ooTheooleaderoomustooassessootheiroolevelooofoocomfortooandooself-
expressionooinootheoopresenceooofooconflictooorooconflictoosituations.
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Creatingooaoocontextooofootrustooisootheooessentialooframeworkooforoo____.
ooa.ooaooplaceoowhereootheooemployeeoocanooshareoowithooyouooallooofootheirooproblems.
oob.ooaootrulyoosafeooplaceoowhereooconflictoocanoobeoodealtoowithooasooeasilyooandooeffect
ivelyooasooanyoootheroofunction,ooprocess,oooroorelationship.
ooc.ooquickeroodiscoveryooofoomistakes,ooallowingootheooproperoopunishmentsootooobeoode
liveredoomoreooquickly.
ood.ooNoneooofootheseooisootrue.oo-ooans--
b.ooaootrulyoosafeooplaceoowhereooconflictoocanoobeoodealtoowithooasooeasilyooandooeffectiv
elyooasooanyoootheroofunction,ooprocess,oooroorelationship.
Theoosenseooofoolackooofoojusticeoocomesoofromoowhatooisooconsideredoo___.
ooa.oounfairooworkooconditions
oob.oounfairooprocedures
ooc.oounfairoorelationships
ood.ooAllooofootheooaboveooareootrue.oo-ooans--d.ooAllooofootheooaboveooareootrue.
Examplesooofoopooroocommunicationooinoofullyoosharingoopersonalooviews,ooinsights,oooro
oopinionooincludeooallooofootheoofollowingooexceptoo___.
ooa.ooStaffoovocalizesooaffirmatively.
oob.ooYouooseeoopeopleoonoddingootheirooheadsoooroosittingooinoosilenceooinooresponseooto
ooaoostatementooorooquestionooraised.
ooc.ooYouoonoticeoopeopleoostopooquestioningooorooraisingooissuesoobecauseootheyoofearoo
beingoolabeledooasoonotoobeingooteamooplayers.oo-ooans--
a.ooStaffoovocalizesooaffirmatively.
,10.ooAlienation____.
a.ooisooencouragedoobyoopermittingootheooreflectiveooworkooofootheooprofessionootooobeoos
acrificedoobyoounrelentingooworkooexpectations.
b.ooisooencouragedoowhenooteamoomembersooareookeptoobusyoodoingoowithoutootheooopp
ortunityootooothinkooaboutoowhatoothey'reoodoing.
c.oothatooflourishesoopreventsooindividualsoofromooeverooarrivingooatoothatoouniqueoofellow
shipooandoostrongoosenseooofooprofessionaloorelationshipoothatooisooaoosignooofooaoocomm
ittedooteam.
ood.oocausesoomembersooofootheooteamootooogiveooupooparticipating.
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
11.ooFiveoopersonaloobarriersoothatoohaveooaoodramaticooimpactooonootheooindividualoolea
der'sooabilityootooounderstand,ooengage,ooandoomanageooconflictooincludeoo____.
ooa.oowillingnessootoooconfrontooconflict
oob.oouncertaintyooaboutootheoocapacityootooohandleootheooconflictooemotionallyooandooper
sonally
ooc.oorecognizingoothatoomostoopeople'sooattitudeootowardooconflictooisooaoonegativeooone
ood.oolackooofooskill
ooe.oolackooofooexposureooandooexperience
oof.oopreviousoofamilyooconflictsooexperienced
oog.ooa,oob,ooc,ood,ooandooeooareootrue.
ooh.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooa,oob,ooc,ood,ooandooeooareootrue.
12.ooStepsooinoohandlingooconflictooincludeoo___.
ooa.ooidentifyingootheooproblem
oob.ooimmediatelyooreportingootheooproblemootooohospitalooadministration
ooc.oomakingoosureooissuesooareooexpressed
ood.ooaooandoocooareootrue.oo-ooans--d.ooaooandoocooareootrue.
Theoofiveootypesooofooconflictsooareoo___.
ooa.oorelationshipooconflicts
oob.ooinformationooconflicts
ooc.oointerestooconflicts
ood.ooorganizationalooconflicts
ooe.oovalues-basedooconflicts
oof.ooconflictsoowithooadministration
oog.ooaoothroughooeooareootrue
ooh.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooaoothroughooeooareootrue
14.ooValuesooconflictsoo______.
ooa.ooareootheooeasiestootoooaddressooinootheooworkplace
oob.ooareoodifficultootoooresolveoobecauseootheyoorelateootooowhooopeopleooare
ooc.ooareoodifficultootoooresolveoobecauseootheyoorelateootooowhatoopeopleoobelieve
ood.oobooandoocooareootrueoo-ooans--d.oobooandoocooareootrue
, 15.ooAreasootoooincludeooinootheoomediationooprocessooasoorelationshipooissuesooareooexp
loredooincludeooallooofootheoofollowingooexceptoo___.
ooa.oomutualoorespect
oob.ooneedsooversusoowants
ooc.oocompassionooandooempathy
ood.ooblamingooothers.oo-ooans--d.ooblamingooothers.
Patientooworkforceoomanagementooincludesoofiveoohighlyoointerconnectedooandoointerrela
tedoocomponents,oowhichooincludeooallooofootheoofollowingooexceptoo____.
ooa.ooEstablishmentooofooaoopatientoocareoodeliveryoomodel.
oob.ooPatientooneedsooandoonurseoointerventionsooidentification.
ooc.ooCreationooofooaoocoreoostaffingooscheduleootooosupportoopatientooneeds.
ood.ooDailyoostaffingooprocessoothatooisooconsistentooeachooday.
ooe.ooEvaluateoovalueooandoooutcome.oo-ooans--
d.ooDailyoostaffingooprocessoothatooisooconsistentooeachooday.
Aoopatientoocareoodeliveryoomodeloo___.
ooa.ooisootheoomethodoooroosystemooofooorganizingooandoodeliveringoonursingoocare.
oob.ooincludesooworkoodelegationooandooresourceooutilization.
ooc.ooemergesoofromootheooorganizationaloomission,oovision,oovaluesooandoostructures.
ood.ooAllooofootheooaboveooareootrue.oo-ooans--d.ooAllooofootheooaboveooareootrue.
Areasooofoofocusoonecessaryootooogetootheooworkoodoneooinoohealthcareoosettingsooinclud
eooaoosystemoothatoorequiresoo____.
ooa.ooclearoodelineationooandooassignmentooofooworkoobasedooonooskills.
oob.oolicensureooandoocompetence.
ooc.oorecruitmentooandooretentionooofoocompetentoocaregivers.
ood.ooassuranceooofoovalue-basedoooutcomes.
ooe.oointegrationooofootheooworkooofooalloocaregiversoointoooaoowholeoothatoomeetsootheoon
eedsooofoopatients.
oof.ooAllooofootheooaboveooareootrue.oo-ooans--f.ooAllooofootheooaboveooareootrue.
Theoohistoricaloousageooapproachootooostaffingooinvolves___.
ooa.oolookingooatoousageoofromootheooyearoobefore.
oob.ootheooassumptionoothatooalloopatientsooareoosimilarooinooneeds.
ooc.ooidentifyingoonurse-to-
patientooratiosoobasedooonooexperiencesooandooperceptionsooofoonurses.
ood.oouseooofooaoopatientooclassificationoosystem.oo-ooans--
a.oolookingooatoousageoofromootheooyearoobefore.
5.ooPatientoocareooneedsoocategoriesooinclude___.
ooa.oocognitiveooneeds.
oob.oopainooandoocomfortooneeds.
ooc.oofamilyooinformationooandoosupportooneeds.
ood.ootreatmentsooandoointerventions.
ooe.ooaooandooc
QUESTIONS
Conflictooisooallooofootheooaboveooexceptoo______.
ooa.oonormative
oob.ootooobeooavoidedooatooalloocosts
ooc.ooaoometaphorooforoodifference
ood.oooftenooideological
ooe.oodueootooointellectualoodifferencesoo-ooans--b.ootooobeooavoidedooatooalloocosts
Embeddedooinootheoofearooofooconflictooareooissuesooofooallooofootheoofollowingooexceptoo_
___.
ooa.oopersonaloosecurity
oob.ooidentity
ooc.oosafety
ood.oorelationaloointegrity
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Theooearlyooidentificationooofooconflictooisooimportantootooohelpoopreventooescalation.ooMa
nyoostressorsooareoomanifestedooinooparticularoomodesooofoo______.
ooa.oocommunication
oob.oorelationships
ooc.oointeractions
ood.ooexpressionooofoopersonalooemotions
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Theoonextoostageooofooconflictooisooseenoowithoo_____.
ooa.ooverbalizations
oob.oosnideooremarks
ooc.oostatementsooofoodiscomfort
ood.oocynicism
ooe.oonegativeooassessments
oof.oob,ooc,ooandoodooareootrue.
oog.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooAllooofootheooaboveooareootrue.
Allooofootheoofollowingooareootrueooexceptoo_____.
ooa.ooChallengesoothatoodifferencesooinoopersonalitiesoocreateooneedootooobeooaddressed.
,oob.ooValuesoomustoohaveooaoovoice,ooandoothatoovoiceoomustoobeoohonored,oorespected,o
oandooincluded.
ooc.ooAllooproblemsoocanoobeoosolved.
d.ooChallengesoothatooexistooinoomatchingoodemandootoooavailableooresourcesooneedooex
pressionooifooconflictooaboutoothemooisootooobeooallayed.oo-ooans--
c.ooAllooproblemsoocanoobeoosolved.
Theooleaderooneedsootooobeoocomfortableoowithooconflict.ooFactorsoowhichooareooimportan
tootooothisoooccurringooareootheoofollowing:
ooa.ooTheooleaderoomustoobeoocomfortableoowithooself-
expressionooofoofeelings,oopersonalooinsights,ooandoochallengesootoooprevailingooviewsooa
ndoocircumstances.
oob.ooTheooleaderooneedsooanooenvironmentoothatooisoonotooconstrainingoooroocontrollingoo
oroocreatesoostructuraloobarriersoothatoomakeooitoodifficultootoooexpressoopersonaloofeeling
s.
ooc.ooTheoogoodooleaderooembracesoohisooorooherooownoofeelingsooregardlessooofoointensi
ty.
ood.ooTheooleaderoomustooassessootheiroolevelooofoocomfortooandooself-
expressionooinootheoopresenceooofooconflictooorooconflictoosituations.
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
Creatingooaoocontextooofootrustooisootheooessentialooframeworkooforoo____.
ooa.ooaooplaceoowhereootheooemployeeoocanooshareoowithooyouooallooofootheirooproblems.
oob.ooaootrulyoosafeooplaceoowhereooconflictoocanoobeoodealtoowithooasooeasilyooandooeffect
ivelyooasooanyoootheroofunction,ooprocess,oooroorelationship.
ooc.ooquickeroodiscoveryooofoomistakes,ooallowingootheooproperoopunishmentsootooobeoode
liveredoomoreooquickly.
ood.ooNoneooofootheseooisootrue.oo-ooans--
b.ooaootrulyoosafeooplaceoowhereooconflictoocanoobeoodealtoowithooasooeasilyooandooeffectiv
elyooasooanyoootheroofunction,ooprocess,oooroorelationship.
Theoosenseooofoolackooofoojusticeoocomesoofromoowhatooisooconsideredoo___.
ooa.oounfairooworkooconditions
oob.oounfairooprocedures
ooc.oounfairoorelationships
ood.ooAllooofootheooaboveooareootrue.oo-ooans--d.ooAllooofootheooaboveooareootrue.
Examplesooofoopooroocommunicationooinoofullyoosharingoopersonalooviews,ooinsights,oooro
oopinionooincludeooallooofootheoofollowingooexceptoo___.
ooa.ooStaffoovocalizesooaffirmatively.
oob.ooYouooseeoopeopleoonoddingootheirooheadsoooroosittingooinoosilenceooinooresponseooto
ooaoostatementooorooquestionooraised.
ooc.ooYouoonoticeoopeopleoostopooquestioningooorooraisingooissuesoobecauseootheyoofearoo
beingoolabeledooasoonotoobeingooteamooplayers.oo-ooans--
a.ooStaffoovocalizesooaffirmatively.
,10.ooAlienation____.
a.ooisooencouragedoobyoopermittingootheooreflectiveooworkooofootheooprofessionootooobeoos
acrificedoobyoounrelentingooworkooexpectations.
b.ooisooencouragedoowhenooteamoomembersooareookeptoobusyoodoingoowithoutootheooopp
ortunityootooothinkooaboutoowhatoothey'reoodoing.
c.oothatooflourishesoopreventsooindividualsoofromooeverooarrivingooatoothatoouniqueoofellow
shipooandoostrongoosenseooofooprofessionaloorelationshipoothatooisooaoosignooofooaoocomm
ittedooteam.
ood.oocausesoomembersooofootheooteamootooogiveooupooparticipating.
ooe.ooAllooofootheooaboveooareootrue.oo-ooans--e.ooAllooofootheooaboveooareootrue.
11.ooFiveoopersonaloobarriersoothatoohaveooaoodramaticooimpactooonootheooindividualoolea
der'sooabilityootooounderstand,ooengage,ooandoomanageooconflictooincludeoo____.
ooa.oowillingnessootoooconfrontooconflict
oob.oouncertaintyooaboutootheoocapacityootooohandleootheooconflictooemotionallyooandooper
sonally
ooc.oorecognizingoothatoomostoopeople'sooattitudeootowardooconflictooisooaoonegativeooone
ood.oolackooofooskill
ooe.oolackooofooexposureooandooexperience
oof.oopreviousoofamilyooconflictsooexperienced
oog.ooa,oob,ooc,ood,ooandooeooareootrue.
ooh.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooa,oob,ooc,ood,ooandooeooareootrue.
12.ooStepsooinoohandlingooconflictooincludeoo___.
ooa.ooidentifyingootheooproblem
oob.ooimmediatelyooreportingootheooproblemootooohospitalooadministration
ooc.oomakingoosureooissuesooareooexpressed
ood.ooaooandoocooareootrue.oo-ooans--d.ooaooandoocooareootrue.
Theoofiveootypesooofooconflictsooareoo___.
ooa.oorelationshipooconflicts
oob.ooinformationooconflicts
ooc.oointerestooconflicts
ood.ooorganizationalooconflicts
ooe.oovalues-basedooconflicts
oof.ooconflictsoowithooadministration
oog.ooaoothroughooeooareootrue
ooh.ooAllooofootheooaboveooareootrue.oo-ooans--g.ooaoothroughooeooareootrue
14.ooValuesooconflictsoo______.
ooa.ooareootheooeasiestootoooaddressooinootheooworkplace
oob.ooareoodifficultootoooresolveoobecauseootheyoorelateootooowhooopeopleooare
ooc.ooareoodifficultootoooresolveoobecauseootheyoorelateootooowhatoopeopleoobelieve
ood.oobooandoocooareootrueoo-ooans--d.oobooandoocooareootrue
, 15.ooAreasootoooincludeooinootheoomediationooprocessooasoorelationshipooissuesooareooexp
loredooincludeooallooofootheoofollowingooexceptoo___.
ooa.oomutualoorespect
oob.ooneedsooversusoowants
ooc.oocompassionooandooempathy
ood.ooblamingooothers.oo-ooans--d.ooblamingooothers.
Patientooworkforceoomanagementooincludesoofiveoohighlyoointerconnectedooandoointerrela
tedoocomponents,oowhichooincludeooallooofootheoofollowingooexceptoo____.
ooa.ooEstablishmentooofooaoopatientoocareoodeliveryoomodel.
oob.ooPatientooneedsooandoonurseoointerventionsooidentification.
ooc.ooCreationooofooaoocoreoostaffingooscheduleootooosupportoopatientooneeds.
ood.ooDailyoostaffingooprocessoothatooisooconsistentooeachooday.
ooe.ooEvaluateoovalueooandoooutcome.oo-ooans--
d.ooDailyoostaffingooprocessoothatooisooconsistentooeachooday.
Aoopatientoocareoodeliveryoomodeloo___.
ooa.ooisootheoomethodoooroosystemooofooorganizingooandoodeliveringoonursingoocare.
oob.ooincludesooworkoodelegationooandooresourceooutilization.
ooc.ooemergesoofromootheooorganizationaloomission,oovision,oovaluesooandoostructures.
ood.ooAllooofootheooaboveooareootrue.oo-ooans--d.ooAllooofootheooaboveooareootrue.
Areasooofoofocusoonecessaryootooogetootheooworkoodoneooinoohealthcareoosettingsooinclud
eooaoosystemoothatoorequiresoo____.
ooa.ooclearoodelineationooandooassignmentooofooworkoobasedooonooskills.
oob.oolicensureooandoocompetence.
ooc.oorecruitmentooandooretentionooofoocompetentoocaregivers.
ood.ooassuranceooofoovalue-basedoooutcomes.
ooe.oointegrationooofootheooworkooofooalloocaregiversoointoooaoowholeoothatoomeetsootheoon
eedsooofoopatients.
oof.ooAllooofootheooaboveooareootrue.oo-ooans--f.ooAllooofootheooaboveooareootrue.
Theoohistoricaloousageooapproachootooostaffingooinvolves___.
ooa.oolookingooatoousageoofromootheooyearoobefore.
oob.ootheooassumptionoothatooalloopatientsooareoosimilarooinooneeds.
ooc.ooidentifyingoonurse-to-
patientooratiosoobasedooonooexperiencesooandooperceptionsooofoonurses.
ood.oouseooofooaoopatientooclassificationoosystem.oo-ooans--
a.oolookingooatoousageoofromootheooyearoobefore.
5.ooPatientoocareooneedsoocategoriesooinclude___.
ooa.oocognitiveooneeds.
oob.oopainooandoocomfortooneeds.
ooc.oofamilyooinformationooandoosupportooneeds.
ood.ootreatmentsooandoointerventions.
ooe.ooaooandooc
