FRHD 3400 EXAM WITH COMPLETE SOLUTIONS 100% VERIFIED
what does SOLER stand for - ANSWER S=sit squarely facing client
O=open posture
L=lean forward toward client
E=eye contact
R=relaxed posture
list non-verbal skills - ANSWER eye contact,head nodding, facial expressions, body
language, physical proximity
List verbal skills - ANSWER language, social variations, cultural humility,
emotion(sigh, tone), appropriate phrases/words, use of silence
what are barriers that influence communication? - ANSWER language barriers,
noises, feelings, thoughts, beliefs,
what are values? - ANSWER Beliefs people hold about what is worthy. They are
generalized, emotionally charged conceptions of what is desirable.
Shared by a population or group within it and historically created and derived by
experience.
value bases - ANSWER personal and cultural. personal are shaped by our social
location and life experiences, and cultural are either individualistic or collectivistic.
what are the 5 core practices in social work? - ANSWER 1. respecting human
person(way we attend physically, emotionally)
2. promoting social justice and people's right to a good life
3. being authentic( how genuine you are)
, 4. valuing people's strengths and resilience
5. privileging the right to self-determination, empowerment, and autonomy
what are the 6 stages of change? - ANSWER 1. Pre-contemplation: benefits outweigh
the costs of changing. Not ready to begin change.
2. Contemplation:
3. Preparation
4. Action
5. Maintenance
6. Relapse/lapse- slip up, learning opportunity
qualities of empathetic listening - ANSWER focused, purposeful, and intentional
4 key dimensions in listening - ANSWER verbal tracking, eye contact, body language,
vocial qualities
verbal tracking - ANSWER noticing topic changes, identifying range of client
concerns, guides focus to clients critical concerns
what are the levels of empathy - ANSWER subtractive, additive, basic
subtractive empathy - ANSWER when therapist gives back less or distorts what the
client has to say
basic empathy - ANSWER therapist responses are interchangeable with the clients
additive empathy - ANSWER responses add or link to what the client has said
open ended questions example - ANSWER how, what, why, could
what does SOLER stand for - ANSWER S=sit squarely facing client
O=open posture
L=lean forward toward client
E=eye contact
R=relaxed posture
list non-verbal skills - ANSWER eye contact,head nodding, facial expressions, body
language, physical proximity
List verbal skills - ANSWER language, social variations, cultural humility,
emotion(sigh, tone), appropriate phrases/words, use of silence
what are barriers that influence communication? - ANSWER language barriers,
noises, feelings, thoughts, beliefs,
what are values? - ANSWER Beliefs people hold about what is worthy. They are
generalized, emotionally charged conceptions of what is desirable.
Shared by a population or group within it and historically created and derived by
experience.
value bases - ANSWER personal and cultural. personal are shaped by our social
location and life experiences, and cultural are either individualistic or collectivistic.
what are the 5 core practices in social work? - ANSWER 1. respecting human
person(way we attend physically, emotionally)
2. promoting social justice and people's right to a good life
3. being authentic( how genuine you are)
, 4. valuing people's strengths and resilience
5. privileging the right to self-determination, empowerment, and autonomy
what are the 6 stages of change? - ANSWER 1. Pre-contemplation: benefits outweigh
the costs of changing. Not ready to begin change.
2. Contemplation:
3. Preparation
4. Action
5. Maintenance
6. Relapse/lapse- slip up, learning opportunity
qualities of empathetic listening - ANSWER focused, purposeful, and intentional
4 key dimensions in listening - ANSWER verbal tracking, eye contact, body language,
vocial qualities
verbal tracking - ANSWER noticing topic changes, identifying range of client
concerns, guides focus to clients critical concerns
what are the levels of empathy - ANSWER subtractive, additive, basic
subtractive empathy - ANSWER when therapist gives back less or distorts what the
client has to say
basic empathy - ANSWER therapist responses are interchangeable with the clients
additive empathy - ANSWER responses add or link to what the client has said
open ended questions example - ANSWER how, what, why, could
