Quality Management Exam Questions
and Complete Solutions Graded A+
All imaging departments are expected to establish and maintain _________________________,
___________________, and ______________________ improvement programs - Answer: effective
quality
safety
performance
Essential components of quality management (2) - Answer: Adherence to basic principles of quality
management
Utilization of quality tools
Quality improvement requires careful, dedicated, and continuously planned effort by several skilled and
committed team members, with the goal being to do the ____________ ____________ in a
____________ fashion in every circumstance - Answer: right thing
timely
An organization can achieve such efforts by ____________ __________________ and
____________________ ___________________ - Answer: offering rewards
celebrating successes
_________________ ________________ should be shared throughout the department and the
organization - Answer: Lessons learned
The goal of an imaging department is to_________________ _______________ and
___________________ it with modern technology - Answer: gather information
display
There are many different variables in an imaging department that can cause us to produce subquality
images (2) - Answer: Human factors
,Equipment factors
Poor quality management can result in (5) - Answer: Increase in repeat images
Increase in patient dose
Increase department costs
Decrease accuracy of image interpretation
Decrease in customer satisfaction
Who are our customers (5) - Answer: Physicians
vendors
insurance companies
employees
patients
The loss of business results in loss of __________________ - Answer: revenue
The quality management program is used to control or minimize the ________________ as much as
possible - Answer: variables
Variables in imaging departments (5) - Answer: -Equipment
-Imaging receptor
-Processing
-Viewing conditions
-Competency of:
Technologists
Support staff
The observer
The interpreter
The radiologist
, Expected quality - Answer: Level of quality of product or service that is expected by the customer and
may be influenced by outside factors such as prior word of mouth from friends and relatives
Perceived quality - Answer: This is the customer's perception of the product or service. It is based on the
customer's perception and is highly subjective and more difficult to measure quantitatively.
For patients undergoing diagnostic imaging, their experience (how long they waited, how they were
treated) during the procedures greatly influences their perception of quality. How well an imaging
professional performs his or her responsibilities will have the greatest impact on this level of quality.
______________ quality is often what brings people back and can be more important than
______________ quality. - Answer: Perceived
actual
Actual quality - Answer: Uses statistical data to measure outcomes and considers all factors that can
influence the final outcome (quality of the image, accuracy of diagnosis, timeliness of report to PCP).
It also can compare the quality of the product or service with that of competitor.
Advances in technology, equipment, and procedures (examples) - Answer: Digitization, expensive
technology (MRI, CT, PET, electron beam tomography, digital, SPECT - single photon emission computed
tomography)
Advances in technology, equipment, and procedures (what does it do) - Answer: Increased the cost of
equipment acquisition, installations, and maintenance
Legislation and Government regulations (3) - Answer: -Safe Medical Devices Act (SMDA) of 1990
-the Mammography Quality Standards Act of 1992
-Mammography Quality Standards Reauthorization Act (MQSRA) of 1998
Increase responsibility of diagnostic imaging department managers and staff to
document_____________________________ and ________________________ In addition to OSHA,
EPA, and FDA regulations - Answer: proper equipment operation
procedures.
and Complete Solutions Graded A+
All imaging departments are expected to establish and maintain _________________________,
___________________, and ______________________ improvement programs - Answer: effective
quality
safety
performance
Essential components of quality management (2) - Answer: Adherence to basic principles of quality
management
Utilization of quality tools
Quality improvement requires careful, dedicated, and continuously planned effort by several skilled and
committed team members, with the goal being to do the ____________ ____________ in a
____________ fashion in every circumstance - Answer: right thing
timely
An organization can achieve such efforts by ____________ __________________ and
____________________ ___________________ - Answer: offering rewards
celebrating successes
_________________ ________________ should be shared throughout the department and the
organization - Answer: Lessons learned
The goal of an imaging department is to_________________ _______________ and
___________________ it with modern technology - Answer: gather information
display
There are many different variables in an imaging department that can cause us to produce subquality
images (2) - Answer: Human factors
,Equipment factors
Poor quality management can result in (5) - Answer: Increase in repeat images
Increase in patient dose
Increase department costs
Decrease accuracy of image interpretation
Decrease in customer satisfaction
Who are our customers (5) - Answer: Physicians
vendors
insurance companies
employees
patients
The loss of business results in loss of __________________ - Answer: revenue
The quality management program is used to control or minimize the ________________ as much as
possible - Answer: variables
Variables in imaging departments (5) - Answer: -Equipment
-Imaging receptor
-Processing
-Viewing conditions
-Competency of:
Technologists
Support staff
The observer
The interpreter
The radiologist
, Expected quality - Answer: Level of quality of product or service that is expected by the customer and
may be influenced by outside factors such as prior word of mouth from friends and relatives
Perceived quality - Answer: This is the customer's perception of the product or service. It is based on the
customer's perception and is highly subjective and more difficult to measure quantitatively.
For patients undergoing diagnostic imaging, their experience (how long they waited, how they were
treated) during the procedures greatly influences their perception of quality. How well an imaging
professional performs his or her responsibilities will have the greatest impact on this level of quality.
______________ quality is often what brings people back and can be more important than
______________ quality. - Answer: Perceived
actual
Actual quality - Answer: Uses statistical data to measure outcomes and considers all factors that can
influence the final outcome (quality of the image, accuracy of diagnosis, timeliness of report to PCP).
It also can compare the quality of the product or service with that of competitor.
Advances in technology, equipment, and procedures (examples) - Answer: Digitization, expensive
technology (MRI, CT, PET, electron beam tomography, digital, SPECT - single photon emission computed
tomography)
Advances in technology, equipment, and procedures (what does it do) - Answer: Increased the cost of
equipment acquisition, installations, and maintenance
Legislation and Government regulations (3) - Answer: -Safe Medical Devices Act (SMDA) of 1990
-the Mammography Quality Standards Act of 1992
-Mammography Quality Standards Reauthorization Act (MQSRA) of 1998
Increase responsibility of diagnostic imaging department managers and staff to
document_____________________________ and ________________________ In addition to OSHA,
EPA, and FDA regulations - Answer: proper equipment operation
procedures.
