SMART SERVE / SMARTSERVE
CERTIFICATION FALL 2024 EXAM
QUESTIONS AND CORRECT
ANSWERS LATEST UPDATE .
1/7
, 1. Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated?: Maybe, but Maria may have a medical condition that mimics these signs.
2. If a customer is served to the point of intoxication, when does the server's responsibility end?:
When the customer sobers up.
3. Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?: ºUse different glasses for
alcoholic and non-alcoholic drinks.
ºCheck the customer's bill, if they're running a tab.
ºKeep track of the number of drinks that your customer consumes.
4. Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?: -
ºThe I.D. has folds or bends. ºChanged numbers
on date of birth. ºAir bubbles in the lamination.
ºThicker lamination on the photo area.
5. It is important to let your co-workers and manager know if you have given a customer which
rating?: Yellow or Red
6. If the same number of standard drinks is consumed, which guest will most likely have the
lowest BAC?: A young, physically fit male.
7. Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time?: A young, lean man.
8. The Traffic Light System is a helpful way to:: Decide whether to serve, slow down, or stop
service to a customer.
2/7
CERTIFICATION FALL 2024 EXAM
QUESTIONS AND CORRECT
ANSWERS LATEST UPDATE .
1/7
, 1. Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated?: Maybe, but Maria may have a medical condition that mimics these signs.
2. If a customer is served to the point of intoxication, when does the server's responsibility end?:
When the customer sobers up.
3. Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?: ºUse different glasses for
alcoholic and non-alcoholic drinks.
ºCheck the customer's bill, if they're running a tab.
ºKeep track of the number of drinks that your customer consumes.
4. Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?: -
ºThe I.D. has folds or bends. ºChanged numbers
on date of birth. ºAir bubbles in the lamination.
ºThicker lamination on the photo area.
5. It is important to let your co-workers and manager know if you have given a customer which
rating?: Yellow or Red
6. If the same number of standard drinks is consumed, which guest will most likely have the
lowest BAC?: A young, physically fit male.
7. Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time?: A young, lean man.
8. The Traffic Light System is a helpful way to:: Decide whether to serve, slow down, or stop
service to a customer.
2/7
