, Young: Kinn's The Medical Assistant, 11th Edition
m m m m m m
Chapterm01:mBecomingmamSuccessfulmStude
ntmTestmBank
COMPLETION
1. Medicalmassistantsmplaymamvitalmroleminmthemhealthcaremteammandmaremexpectedmtomdispla
ymsuch
asmdependability,mrespectfulmpatientmcare,mempathy,minitiative,mpositiv
emattitude,mandmteamwork.
ANS:
professionalmbehaviors
Professionalmbehaviorsmaremactionsmthatmidentifymthemmedicalmassistantmasmammembermofmthemheal
thcaremprofession.
PTS: 1
2. Learningmstylesmaremdeterminedmbymyourmindividualmmethodmof
,mormexamining
,mnewmmaterialmandmthemwaymyoumprocessmitmormmakemitmyourmown.
ANS:
perceiving
Perceivingmismthemmethodmindividualsmusemtomexamineminformationmandmrecognizemitmasmre
al.mPTS: 1
3. m
canmevaluatemconflictingminformationmandmmakemamdecisionmtomactmbasedm
onmtheirmknowledgemandmwillingnessmtombemopenmmindedmaboutmallmpossibilities.
ANS:
Criticalmthinkers
Criticalmthinkingminvolvesmconsideringmallmaspectsmofmamsituationmwhenmmakingmdecisionsmormbef
oremtakingmaction.
PTS: 1
REF:
Affect:mI.m1.mApplymcriticalmthinkingmskillsminmperformingmpatientmassessmentma
ndmcare
4. Learning
aremthemwaysmthatmyoumlikemtomlearnmandmthatmhavemprovenmsuccess
fulminmthempast.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
,ANS:
preferences
Learningmpreferencesmdeterminemindividualmlearningmmethods.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
, TestmBank 1-2
PTS: 1
5. Problemmsolvingmand managementmtechniquesmaremkeysmtomyourmsuccess.
ANS:
conflict
Conflictmmanagementminvolvesmattemptingmtomresolvemanmissueminmamprivatemplace,mclearlym
statingmyourmfeelingsmaboutmthemsituation,mandmworkingmtogethermtomreachmamsolution.
PTS: 1
6. Themfirstmstepmtomreachingmamsolutionmtomamproblemmormconflictmismtomidentifymthe
m .
ANS:
problemmce
ntralmissue
Themcausemofmthemconflictmmustmbemidentifiedmbeforemsolutionsmcanmbemresearch
ed.mPTS: 1
7. Methodsmformdeterminingmpossiblemsolutionsmtomamconflictmaremtombrainstormmormtommakema(n)
m list.
ANS:
prosmandmcons
Developingmamprosmandmconsmlistmhelpsmthemindividualmidentifympossiblemsolutio
ns.mPTS: 1
8. Oncemyoumhavemdecidedmonmamsolutionmtomthemproblem,mitmismessentialmto
them
outcomesmofmyourmsolutionmandmdecidemwhethermitmsolvedmthemproblemmormwhethermanot
hermapproachmshouldmbemtried.
ANS:
evaluate
Evaluatingmthemoutcomemofmthemattemptedmsolutionmhelpsmdeterminemwhethermitmismthemc
orrectmonemormwhethermanmalternatemsolutionmshouldmbemtried.
PTS: 1
9. m
allowsmyoumtomexpressmyourmthoughtsmandmfeelingsmhonestlymandmenablesmy
oumtomstandmupmformyourselfminmamreasonablemandmrationalmmannermwithoutmanmemotionalms
cene.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
m m m m m m
Chapterm01:mBecomingmamSuccessfulmStude
ntmTestmBank
COMPLETION
1. Medicalmassistantsmplaymamvitalmroleminmthemhealthcaremteammandmaremexpectedmtomdispla
ymsuch
asmdependability,mrespectfulmpatientmcare,mempathy,minitiative,mpositiv
emattitude,mandmteamwork.
ANS:
professionalmbehaviors
Professionalmbehaviorsmaremactionsmthatmidentifymthemmedicalmassistantmasmammembermofmthemheal
thcaremprofession.
PTS: 1
2. Learningmstylesmaremdeterminedmbymyourmindividualmmethodmof
,mormexamining
,mnewmmaterialmandmthemwaymyoumprocessmitmormmakemitmyourmown.
ANS:
perceiving
Perceivingmismthemmethodmindividualsmusemtomexamineminformationmandmrecognizemitmasmre
al.mPTS: 1
3. m
canmevaluatemconflictingminformationmandmmakemamdecisionmtomactmbasedm
onmtheirmknowledgemandmwillingnessmtombemopenmmindedmaboutmallmpossibilities.
ANS:
Criticalmthinkers
Criticalmthinkingminvolvesmconsideringmallmaspectsmofmamsituationmwhenmmakingmdecisionsmormbef
oremtakingmaction.
PTS: 1
REF:
Affect:mI.m1.mApplymcriticalmthinkingmskillsminmperformingmpatientmassessmentma
ndmcare
4. Learning
aremthemwaysmthatmyoumlikemtomlearnmandmthatmhavemprovenmsuccess
fulminmthempast.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
,ANS:
preferences
Learningmpreferencesmdeterminemindividualmlearningmmethods.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
, TestmBank 1-2
PTS: 1
5. Problemmsolvingmand managementmtechniquesmaremkeysmtomyourmsuccess.
ANS:
conflict
Conflictmmanagementminvolvesmattemptingmtomresolvemanmissueminmamprivatemplace,mclearlym
statingmyourmfeelingsmaboutmthemsituation,mandmworkingmtogethermtomreachmamsolution.
PTS: 1
6. Themfirstmstepmtomreachingmamsolutionmtomamproblemmormconflictmismtomidentifymthe
m .
ANS:
problemmce
ntralmissue
Themcausemofmthemconflictmmustmbemidentifiedmbeforemsolutionsmcanmbemresearch
ed.mPTS: 1
7. Methodsmformdeterminingmpossiblemsolutionsmtomamconflictmaremtombrainstormmormtommakema(n)
m list.
ANS:
prosmandmcons
Developingmamprosmandmconsmlistmhelpsmthemindividualmidentifympossiblemsolutio
ns.mPTS: 1
8. Oncemyoumhavemdecidedmonmamsolutionmtomthemproblem,mitmismessentialmto
them
outcomesmofmyourmsolutionmandmdecidemwhethermitmsolvedmthemproblemmormwhethermanot
hermapproachmshouldmbemtried.
ANS:
evaluate
Evaluatingmthemoutcomemofmthemattemptedmsolutionmhelpsmdeterminemwhethermitmismthemc
orrectmonemormwhethermanmalternatemsolutionmshouldmbemtried.
PTS: 1
9. m
allowsmyoumtomexpressmyourmthoughtsmandmfeelingsmhonestlymandmenablesmy
oumtomstandmupmformyourselfminmamreasonablemandmrationalmmannermwithoutmanmemotionalms
cene.
Copyrightm©m2011mbymSaunders,manmaffiliatemofmElseviermI
nc.
