Test bank for business communication 9th edition guffey full chapter

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TRUE/FALSE m m m m m m m




1 :mOralmandmwrittenmcommunicationmskills,mlisteningmproficiency,mnonverbalmbehavior,ma
ndmetiquettemexpertisemaremallmexamplesmofmsoftmskills.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

2 :mGenerally,mteamsmaremablemtommakembettermdecisionsmthanmindividual
s.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mA

3 :mVirtualmteamsmmaymbemglobalmormloca
l.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mA

4 :mJessicasmteammismexperiencingmconsiderablemconflictmandmtensionmasmtheymgetmusedmtomworki
ngmwithmonemanother.mTheymaremmostmlikelyminmthemformingmphasemofmteammdevelopment.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mB

5 :mConflictmismamnormalmpartmofmeverymworkplacemandmeverymteam.mConfrontationmduringmconfl
ictmcanmbemeffectivemasmlongmasmitmismtaskmoriented.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

6 :mAmmethodmofmgroupmdecisionmmakingmwheremgroupmmembersmbargainmandmnegotiatemtomreac
hmammiddlemgroundmismknownmasmconsensus.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mB

7 :mDiversitymismanmimportantmcomponentmofmsuccessfulmteam
s.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mA

8 :mWhenmfollowingmthemsix-
stepmpatternmformdealingmwithmconflict,mthemfirstmthingmyoumshouldmdomismtomlookmformcommonmgroun
d.
Am:mtruem
Bm:mfalse
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CorrectmAnswerm:mB

9 :mAmgoodmagendamincludesmanympremeetingmpreparationmexpectedmofmparticipant
s.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mA

10 :mAsmmeetingmleader,mBenjaminmshouldmalwaysmbeginmonmtime,mevenmifmsomemparticipantsmha
vemnotmyetmarrived.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

11 :mTodaysmcommunicationmtechnologiesmallowmemployeesmtomexchangemideas,mbrainstorm,mbui
ldmconsensus,mandmdevelopmpersonalmrelationshipsmvirtually.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

12 :mThemusemofmexamplesmandmsimplemlanguagemaremimportantminmvirtualmmeetingsmtomoptimi
zemunderstandingminmthemabsencemofmfacialmexpressions.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

13 :mSoftmskillsmsuchmasmlistening,mwriting,mandmspeakingmaremmostmlikelymtomdeterminemhiringma
ndmcareermsuccess.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

14 :mMostmofmusmlistenmatmaboutm75mpercentmefficienc
y.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mB

15 :mAlexismismlisteningmtomhermcolleaguemandmmustmjudgemandmevaluatemwhatmhemismsaying.mSh
emismlisteningmtomdecidemwhethermhermcolleaguesmmessagemismfact,mfiction,mormopinion.mSharonmis
mengagingminmdiscriminativemlistening.

Am:mtruem
Bm:mfalse

CorrectmAnswerm:mB

16m:mListeningminmamcollegemclassroommismmoremchallengingmthanmlisteningmonmthemj
ob.mAm:mtrue
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CorrectmAnswerm:mB

17 :mTakingmnotesmduringmampresentationmormlecturemcanmcausemyoumtommissmsomethingmormse
emmrude,msomitmshouldmbemavoided.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mB

18 :mEyemcontact,mfacialmexpressions,mbodymmovements,mspace,mtime,mdistance,mandmappearan
cemaremallmexamplesmofmnonverbalmcommunication.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

19 :mEyemcontactmhasmthemsameminmmeaningminmallmculture
s.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mB

20 :mBecauseme-
mailmismanminformalmcommunicationmtool,mitsmnotmnecessarymtomcheckmyourmmessagesmfor
mcorrectmspelling,mgrammar,mandmpunctuation.

Am:mtruem
Bm:mfalse

CorrectmAnswerm:mB

21 :mMinimizingmspeakerphonemusemandmavoidingmthemusemofmheavymperfumesmormcolognesma
remexamplesmofmrespectingmcoworkersmspace.
Am:mtruem
Bm:mfalse

CorrectmAnswerm:mA

22 :mThemfinalmstagemofmteammdevelopmentmismnormin
g.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mB

23 :mTeamsmshouldmstrivemformgroupthinkmsomthatmtheymcanmmakemdecisionsmmoremquick
ly.mAm:mtrue
Bm:mfalse

CorrectmAnswerm:mB

24 :mAnmeffectivemmeetingmagendamshouldmnotmincludemamproposedmallotmentmofmtimemformeachmto
picmbecausemitmcanmlimitmthemdiscussionmandmthereforemproductivity.
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