Test bank
Operations management
11th edition by William Stevenson
all chapters 1-19
,TABLE OF CONTENT
T T
1.TIntroductionTtoTOperationsTManagement
2.TCompetitiveness,TStrategy,TandTProductivity
3.TForecasting
4.TProductTandTServiceTDesign
Supplement:TReliability
5.TStrategicTCapacityTPlanningTforTProductsTandTServices
Supplement:TDecisionTTheory
6.TProcessTSelectionTandTFacilitiesTLayout
7.TWorkTDesignTandTMeasurement
Supplement:TLearningTCurves
8.TLocationTPlanningTandTAnalysis
Supplement:TTheTTransportationTModel
9.TManagementTofTQuality
10.TQualityTControl
Supplement:TAcceptanceTSampling
11.TAggregateTPlanningTandTMasterTScheduling
12.TMRPTandTERP
13.TInventoryTManagement
14.TJITTandTLeanTOperations
Supplement:TMaintenance
15.TSupplyTChainTManagement
16.TScheduling
17.TProjectTManagement
18.TManagementTofTWaitingTLines
19.TLinearTProgramming
Chapter 1- Introduction to Operations Management
T T T T T
,TT
1. OperationsTmanagersTareTresponsibleTforTassessingTconsumerTwantsTandTneedsTandTsellingTandT
promotingTtheTorganization'sTgoodsTorTservices.
True False
2. Often,TtheTcollectiveTsuccessTorTfailureTofTcompanies'ToperationsTfunctionsTwillTimpactTtheTabilityTo
fTaTnationTtoTcompeteTwithTotherTnations.
True False
3. CompaniesTareTeitherTproducingTgoodsTorTdeliveringTservices.TThisTmeansTthatTonlyToneTofTtheTt
woTtypesTofToperationsTmanagementTstrategiesTareTused.
True False
4. Operations,Tmarketing,TandTfinanceTfunctionTindependentlyTofTeachTotherTinTmostTorga
nizations.TTrue False
5. TheTgreaterTtheTdegreeTofTcustomerTinvolvement,TtheTmoreTchallengingTtheTdesignTandTman
agementTofToperations.
True False
6. GoodsTproducingTorganizationsTareTnotTinvolvedTinTserviceTact
ivities.TTrue False
7. ServiceToperationsTrequireTadditionalTinventoryTbecauseTofTtheTunpredictabilityTofTconsumer
Tdemand.TTrue False
8. TheTvalueTofToutputsTisTmeasuredTbyTtheTpricesTcustomersTareTwillingTtoTpayTforTgoodsTo
rTservices.TTrue False
, 9. TheTuseTofTmodelsTwillTguaranteeTtheTbestTpossibleTde
cisions.TTrue False
10. PeopleTwhoTworkTinTtheTfieldTofToperationsTshouldThaveTskillsTthatTincludeTbothTknowledgeTa
ndTpeopleTskills.
True False
11. AssemblyTlinesTachievedTproductivityTbutTatTtheTexpenseTofTstandardTo
fTliving.TTrue False
12. TheToperationsTmanagerThasTprimaryTresponsibilityTforTmakingToperationsTsystemTdesignTdecisio
ns,TsuchTasTsystemTcapacityTandTlocationTofTfacilities.
True False
13. TheTwordT"technology"TisTusedTonlyTtoTreferTtoT"informationTtechnol
ogy".TTrue False
14. ‘ValueTadded'TbyTdefinitionTisTalwaysTaTpositiveTnumberTsinceT'added'TimpliesTin
creases.TTrue False
15. ServiceToftenTrequiresTgreaterTlaborTcontent,TwhereasTmanufacturingTisTmoreTcapitalT
intensive.TTrue False
16. MeasurementTofTproductivityTinTserviceTisTmoreTstraightforwardTthanTinTmanufacturingTsinc
eTitTisTnotTnecessaryTtoTtakeTintoTaccountTtheTcostTofTmaterials.
True False
17. Special-
purposeTtechnologyTisTaTcommonTwayTofTofferingTincreasedTcustomizationTinTmanufacturingTorTs
ervicesTwithoutTtakingTonTadditionalTlaborTcosts.
True False
Operations management
11th edition by William Stevenson
all chapters 1-19
,TABLE OF CONTENT
T T
1.TIntroductionTtoTOperationsTManagement
2.TCompetitiveness,TStrategy,TandTProductivity
3.TForecasting
4.TProductTandTServiceTDesign
Supplement:TReliability
5.TStrategicTCapacityTPlanningTforTProductsTandTServices
Supplement:TDecisionTTheory
6.TProcessTSelectionTandTFacilitiesTLayout
7.TWorkTDesignTandTMeasurement
Supplement:TLearningTCurves
8.TLocationTPlanningTandTAnalysis
Supplement:TTheTTransportationTModel
9.TManagementTofTQuality
10.TQualityTControl
Supplement:TAcceptanceTSampling
11.TAggregateTPlanningTandTMasterTScheduling
12.TMRPTandTERP
13.TInventoryTManagement
14.TJITTandTLeanTOperations
Supplement:TMaintenance
15.TSupplyTChainTManagement
16.TScheduling
17.TProjectTManagement
18.TManagementTofTWaitingTLines
19.TLinearTProgramming
Chapter 1- Introduction to Operations Management
T T T T T
,TT
1. OperationsTmanagersTareTresponsibleTforTassessingTconsumerTwantsTandTneedsTandTsellingTandT
promotingTtheTorganization'sTgoodsTorTservices.
True False
2. Often,TtheTcollectiveTsuccessTorTfailureTofTcompanies'ToperationsTfunctionsTwillTimpactTtheTabilityTo
fTaTnationTtoTcompeteTwithTotherTnations.
True False
3. CompaniesTareTeitherTproducingTgoodsTorTdeliveringTservices.TThisTmeansTthatTonlyToneTofTtheTt
woTtypesTofToperationsTmanagementTstrategiesTareTused.
True False
4. Operations,Tmarketing,TandTfinanceTfunctionTindependentlyTofTeachTotherTinTmostTorga
nizations.TTrue False
5. TheTgreaterTtheTdegreeTofTcustomerTinvolvement,TtheTmoreTchallengingTtheTdesignTandTman
agementTofToperations.
True False
6. GoodsTproducingTorganizationsTareTnotTinvolvedTinTserviceTact
ivities.TTrue False
7. ServiceToperationsTrequireTadditionalTinventoryTbecauseTofTtheTunpredictabilityTofTconsumer
Tdemand.TTrue False
8. TheTvalueTofToutputsTisTmeasuredTbyTtheTpricesTcustomersTareTwillingTtoTpayTforTgoodsTo
rTservices.TTrue False
, 9. TheTuseTofTmodelsTwillTguaranteeTtheTbestTpossibleTde
cisions.TTrue False
10. PeopleTwhoTworkTinTtheTfieldTofToperationsTshouldThaveTskillsTthatTincludeTbothTknowledgeTa
ndTpeopleTskills.
True False
11. AssemblyTlinesTachievedTproductivityTbutTatTtheTexpenseTofTstandardTo
fTliving.TTrue False
12. TheToperationsTmanagerThasTprimaryTresponsibilityTforTmakingToperationsTsystemTdesignTdecisio
ns,TsuchTasTsystemTcapacityTandTlocationTofTfacilities.
True False
13. TheTwordT"technology"TisTusedTonlyTtoTreferTtoT"informationTtechnol
ogy".TTrue False
14. ‘ValueTadded'TbyTdefinitionTisTalwaysTaTpositiveTnumberTsinceT'added'TimpliesTin
creases.TTrue False
15. ServiceToftenTrequiresTgreaterTlaborTcontent,TwhereasTmanufacturingTisTmoreTcapitalT
intensive.TTrue False
16. MeasurementTofTproductivityTinTserviceTisTmoreTstraightforwardTthanTinTmanufacturingTsinc
eTitTisTnotTnecessaryTtoTtakeTintoTaccountTtheTcostTofTmaterials.
True False
17. Special-
purposeTtechnologyTisTaTcommonTwayTofTofferingTincreasedTcustomizationTinTmanufacturingTorTs
ervicesTwithoutTtakingTonTadditionalTlaborTcosts.
True False
