DSST Organizational Behavior Exam
Questions and Answers A+ Guide
scientific management - correct answers✅✅The dominant behavioral
perspective in the U.S. between 1900 and 1950. It was championed by
Frederick Taylor, an engineer who felt that applying scientific principles to
human behavior was an efficient way to maximize performance.
human relations approach - correct answers✅✅Took the view that the
best way to improve production was to respect workers and show concern for
their needs. Became popular in the 1920s and remained influential through
the 1950s.
hawthorne effect - correct answers✅✅The boost in morale and improved
productivity that can occur simply because employees feel that management
care enough about them to investigate their working conditions.
contingency approach - correct answers✅✅The dominant perspective in
organizational behavior, it argues that there's no single best way to manage
behavior. What 'works' in any given context depends on the complex
interplay between a variety of person and situational factors.
breakthrough culture - correct answers✅✅A corporate value system
which recognizes that normal business rules and pressures don't apply to
innovative thinking.
self-enhancing tactics - correct answers✅✅Direct attempts to influence
the perceptions of others via self promotion (e.g., name dropping) and image
control.
other-enhancing tactics - correct answers✅✅Indirect methods of
influencing others' perceptions by boosting their self-image (e.g., flattery,
opinion agreement).
,DSST Organizational Behavior Exam
Questions and Answers A+ Guide
audience extraction - correct answers✅✅The process whereby perceivers
(the audience) subtlely pulls/draws behavior from others (also known as the
Pygmalion effect).
audience selectivity - correct answers✅✅This terms refers to our
tendency as social observers to selectively look for and process certain
pieces of information about people to form impressions
personal constructs - correct answers✅✅A very general belief about what
other people are like (e.g, untrustworthy) that has wide effect on our
perceptions of others behavior.
halo effect - correct answers✅✅A more specific perceptual bias that
affects perceptions of others; in particular, the use of one piece of
information observed about a person is used to infer other characteristics
that may or may not be there.
stereotypes - correct answers✅✅A perceptual bias that involves using
one characteristic about a person - their group membership (e.g., race,
gender, or age group) - to infer other traits they think might also be present.
internal attribution - correct answers✅✅Ascribing/assigning the cause of
a person's behavior at work to something about them (e.g, their effort, their
innate ability, etc.).
external attribution - correct answers✅✅Attributing the cause of work
behavior to some reason that is external to the person (e.g., bad luck, unfair
circumstances, etc.).
, DSST Organizational Behavior Exam
Questions and Answers A+ Guide
actor-observer effect - correct answers✅✅The tendency for observers to
make internal attributions and for actors to make external attributions for
behavior.
self-serving attributions - correct answers✅✅A bias effect in attributions
whereby people tend to take credit (internal attribution) for success and to
make external attributions for failure.
turnover - correct answers✅✅The percentage of employees who leave
the firm during a specified time interval (usually a one year period)
affective commitment - correct answers✅✅An employee's inclination to
stay with and committed to a firm based on their emotional attachment and
identification with the firm and its goals.
normative commitment - correct answers✅✅The degree to which an
employee is committed to their company based on the influence of other
people in the firm.
continuance commitment - correct answers✅✅A tendency to stay with a
company that is based on a cost- benefit or economic analysis of options.
organizational citizenship behaviors - correct answers✅✅The voluntary,
'above the call of duty' behaviors(e.g., talking up the firm to outsiders,
helping coworkers, etc.) that are vitally important but often unrecognized
sources of firm success.
glass ceiling - correct answers✅✅A term that refers to the many barriers
that can exist to thwart a woman's rise to the top of an organization; one
that provides a view of the top, but a ceiling on how far a woman can go.
Questions and Answers A+ Guide
scientific management - correct answers✅✅The dominant behavioral
perspective in the U.S. between 1900 and 1950. It was championed by
Frederick Taylor, an engineer who felt that applying scientific principles to
human behavior was an efficient way to maximize performance.
human relations approach - correct answers✅✅Took the view that the
best way to improve production was to respect workers and show concern for
their needs. Became popular in the 1920s and remained influential through
the 1950s.
hawthorne effect - correct answers✅✅The boost in morale and improved
productivity that can occur simply because employees feel that management
care enough about them to investigate their working conditions.
contingency approach - correct answers✅✅The dominant perspective in
organizational behavior, it argues that there's no single best way to manage
behavior. What 'works' in any given context depends on the complex
interplay between a variety of person and situational factors.
breakthrough culture - correct answers✅✅A corporate value system
which recognizes that normal business rules and pressures don't apply to
innovative thinking.
self-enhancing tactics - correct answers✅✅Direct attempts to influence
the perceptions of others via self promotion (e.g., name dropping) and image
control.
other-enhancing tactics - correct answers✅✅Indirect methods of
influencing others' perceptions by boosting their self-image (e.g., flattery,
opinion agreement).
,DSST Organizational Behavior Exam
Questions and Answers A+ Guide
audience extraction - correct answers✅✅The process whereby perceivers
(the audience) subtlely pulls/draws behavior from others (also known as the
Pygmalion effect).
audience selectivity - correct answers✅✅This terms refers to our
tendency as social observers to selectively look for and process certain
pieces of information about people to form impressions
personal constructs - correct answers✅✅A very general belief about what
other people are like (e.g, untrustworthy) that has wide effect on our
perceptions of others behavior.
halo effect - correct answers✅✅A more specific perceptual bias that
affects perceptions of others; in particular, the use of one piece of
information observed about a person is used to infer other characteristics
that may or may not be there.
stereotypes - correct answers✅✅A perceptual bias that involves using
one characteristic about a person - their group membership (e.g., race,
gender, or age group) - to infer other traits they think might also be present.
internal attribution - correct answers✅✅Ascribing/assigning the cause of
a person's behavior at work to something about them (e.g, their effort, their
innate ability, etc.).
external attribution - correct answers✅✅Attributing the cause of work
behavior to some reason that is external to the person (e.g., bad luck, unfair
circumstances, etc.).
, DSST Organizational Behavior Exam
Questions and Answers A+ Guide
actor-observer effect - correct answers✅✅The tendency for observers to
make internal attributions and for actors to make external attributions for
behavior.
self-serving attributions - correct answers✅✅A bias effect in attributions
whereby people tend to take credit (internal attribution) for success and to
make external attributions for failure.
turnover - correct answers✅✅The percentage of employees who leave
the firm during a specified time interval (usually a one year period)
affective commitment - correct answers✅✅An employee's inclination to
stay with and committed to a firm based on their emotional attachment and
identification with the firm and its goals.
normative commitment - correct answers✅✅The degree to which an
employee is committed to their company based on the influence of other
people in the firm.
continuance commitment - correct answers✅✅A tendency to stay with a
company that is based on a cost- benefit or economic analysis of options.
organizational citizenship behaviors - correct answers✅✅The voluntary,
'above the call of duty' behaviors(e.g., talking up the firm to outsiders,
helping coworkers, etc.) that are vitally important but often unrecognized
sources of firm success.
glass ceiling - correct answers✅✅A term that refers to the many barriers
that can exist to thwart a woman's rise to the top of an organization; one
that provides a view of the top, but a ceiling on how far a woman can go.
