GMS Final Exam questions with verified
answers graded A+
Production - correct answer ✔✔creation of goods and services
management - correct answer ✔✔a process by which objectives are achieved through the use of
resources
operations - correct answer ✔✔activities within an organization that are directly related to providing
goods or services to customers
operations management - correct answer ✔✔set of activities that relate to the creation of goods and
services through the transformation of inputs to outputs
supply chain - correct answer ✔✔global network of organizations and activities that supplies a firm w/
goods and services
services - correct answer ✔✔economic activities that typically produce an intangible product
management process - correct answer ✔✔the application of planning, organizing, staffing, leading, and
controlling to the achievement of objectives
competitiveness - correct answer ✔✔how effectively an organization meets the needs/wants of
customers relative to others that offer similar goods/services
competitive advantage - correct answer ✔✔the creation of a unique advantage over competitors
differentiation - correct answer ✔✔distinguishing the offerings of an organization in a way that the
customer perceives as adding value
,experience differentiation - correct answer ✔✔engaging a customer w a product through imaginative
use of the five senses, so the customer experiences the product
low-cost leadership - correct answer ✔✔achieving max value, as perceived by the customer
response - correct answer ✔✔a set of values related to rapid, flexible, and reliable performance
flexible response - correct answer ✔✔the ability to match changes in a marketplace where design
innovations and volumes fluctuate substantially
mission - correct answer ✔✔the purpose or rationale for an organization's existence
strategy - correct answer ✔✔how an organization expects to achieve its missions and goals
productivity - correct answer ✔✔the ratio of outputs (goods/services) divided by one or more inputs
efficiency - correct answer ✔✔doing the job well w a min of resources and waste
effective - correct answer ✔✔doing the right thing
single-factor productivity - correct answer ✔✔indicates the ratio of one resource (input) to the
goods/services produced (outputs)
multifactor productivity - correct answer ✔✔indicates the ratio of many or all resources (inputs) to the
goods/services produced (outputs)
productivity variables - correct answer ✔✔the three factors critical to productivity improvement (labour,
capital, mgmt)
knowledge society - correct answer ✔✔a society in which much of the labour force has migrated from
manual work to work based on knowledge
, maintenance - correct answer ✔✔activities involved in keeping a system's equipment in working order
reliability - correct answer ✔✔the probability that a machine part or product will function properly for a
specified time under stated conditions
failure - correct answer ✔✔situation in which a product, part, or system doesn't perform as intended
normal operating conditions - correct answer ✔✔the set of conditions under which an item's reliability
is specified
redundancy - correct answer ✔✔the use of components in parallel to improve reliability
product decision - correct answer ✔✔the selection, definition, and design of products
product development - correct answer ✔✔a process to generate concepts, designs, and plans for
services and goods that an organization can provide to its customer
robust design - correct answer ✔✔a design that can be produced to reqs even w unfavourable
conditions in the production process
modular design - correct answer ✔✔designs in which parts or components of a product are subdivided
into modules that are easily interchanged or replaced
computer-aided design (CAD) - correct answer ✔✔interactive use of a computer to develop and
document a product
Increases productivity of designers
design for manufacture and assembly (DFMA) - correct answer ✔✔software that allows designers to
look at the effect of design on manufacturing of the product
answers graded A+
Production - correct answer ✔✔creation of goods and services
management - correct answer ✔✔a process by which objectives are achieved through the use of
resources
operations - correct answer ✔✔activities within an organization that are directly related to providing
goods or services to customers
operations management - correct answer ✔✔set of activities that relate to the creation of goods and
services through the transformation of inputs to outputs
supply chain - correct answer ✔✔global network of organizations and activities that supplies a firm w/
goods and services
services - correct answer ✔✔economic activities that typically produce an intangible product
management process - correct answer ✔✔the application of planning, organizing, staffing, leading, and
controlling to the achievement of objectives
competitiveness - correct answer ✔✔how effectively an organization meets the needs/wants of
customers relative to others that offer similar goods/services
competitive advantage - correct answer ✔✔the creation of a unique advantage over competitors
differentiation - correct answer ✔✔distinguishing the offerings of an organization in a way that the
customer perceives as adding value
,experience differentiation - correct answer ✔✔engaging a customer w a product through imaginative
use of the five senses, so the customer experiences the product
low-cost leadership - correct answer ✔✔achieving max value, as perceived by the customer
response - correct answer ✔✔a set of values related to rapid, flexible, and reliable performance
flexible response - correct answer ✔✔the ability to match changes in a marketplace where design
innovations and volumes fluctuate substantially
mission - correct answer ✔✔the purpose or rationale for an organization's existence
strategy - correct answer ✔✔how an organization expects to achieve its missions and goals
productivity - correct answer ✔✔the ratio of outputs (goods/services) divided by one or more inputs
efficiency - correct answer ✔✔doing the job well w a min of resources and waste
effective - correct answer ✔✔doing the right thing
single-factor productivity - correct answer ✔✔indicates the ratio of one resource (input) to the
goods/services produced (outputs)
multifactor productivity - correct answer ✔✔indicates the ratio of many or all resources (inputs) to the
goods/services produced (outputs)
productivity variables - correct answer ✔✔the three factors critical to productivity improvement (labour,
capital, mgmt)
knowledge society - correct answer ✔✔a society in which much of the labour force has migrated from
manual work to work based on knowledge
, maintenance - correct answer ✔✔activities involved in keeping a system's equipment in working order
reliability - correct answer ✔✔the probability that a machine part or product will function properly for a
specified time under stated conditions
failure - correct answer ✔✔situation in which a product, part, or system doesn't perform as intended
normal operating conditions - correct answer ✔✔the set of conditions under which an item's reliability
is specified
redundancy - correct answer ✔✔the use of components in parallel to improve reliability
product decision - correct answer ✔✔the selection, definition, and design of products
product development - correct answer ✔✔a process to generate concepts, designs, and plans for
services and goods that an organization can provide to its customer
robust design - correct answer ✔✔a design that can be produced to reqs even w unfavourable
conditions in the production process
modular design - correct answer ✔✔designs in which parts or components of a product are subdivided
into modules that are easily interchanged or replaced
computer-aided design (CAD) - correct answer ✔✔interactive use of a computer to develop and
document a product
Increases productivity of designers
design for manufacture and assembly (DFMA) - correct answer ✔✔software that allows designers to
look at the effect of design on manufacturing of the product
