INTERNATIONAL HOTELS AHLA EXAM
WITH VERIFIED SOLUTIONS
What statement about European-owned hotel companies is FALSE? ✔️✔️They spend less
than do U.S. companies on training.
What is high context culture? Give an example of a high context culture. ✔️✔️High context
culture is when nonverbal elements of communication play a more prominent role than the
verbal. Example: Chinese, Korean, Vietnamese, Japanese, and Middle Eastern
What is not recommended in negotiating across the given culture? ✔️✔️In Italy, be
conservative, efficient, impersonal, and go straight to the point.
The presumption that one's cultural values and habits are superior to and more sophisticated than
those of another culture is known as? ✔️✔️It's known as ethnocentrism.
For business leaders in Germany, what power ranks highest in importance? ✔️✔️Intellectual
power ranks highest in importance.
A society in which everyone is expected to look out for his or her own self-interest is described
as practicing what? ✔️✔️It's described as practicing individualism.
,The position of executive assistant manager is most likely to be filled by a what? ✔️✔️It's
most likely to be filled by an expatriate.
Overly restrictive immigration and work policies are likely to cause what? ✔️✔️Overly
restrictive immigration and work policies are likely to cause a weakening of the local hotel
industry's competitive position.
What does a skills transfer involve? ✔️✔️A skills transfer involves an explicit understanding
that expatriates will train their local counterparts to take over the expatriate's positions.
What do tax reimbursement programs do? ✔️✔️Tax reimbursement programs is a major cost
that makes using expatriates labor more expensive than using local labor.
What are desirable characteristics in an expatriate manager? ✔️✔️Curiosity, tolerance of
ambiguity, and sense of humor.
What is the focus of attitude-training in a pre-departure training program? ✔️✔️Attitude
training focuses on attitudes and how they are shaped.
Pre-departure training and orientation can help reduce the incidence of culture shock among
expatriate employees by? ✔️✔️Enabling individuals to approach the new environment
positively and with realistic expectations.
, What can sound career planning minimize? ✔️✔️Sound career planning can minimize the
problems associated with the repatriation of employees.
An example of a human resource acquisition activity is? ✔️✔️Recruiting, selecting, training,
and placing the right people in the right position. Keeping them stimulated, satisfied, and
productive.
What strategies are used to attract and retain workers in the hospitality industry? ✔️✔️They
have traditionally used wages and benefits to attract and retain workers.
The orientation of new employees at an international hotel needs to explicitly address what?
✔️✔️The orientation need to explicitly address the cultural attitude towards service.
What kind of competitiveness is frowned upon in many Asian cultures? ✔️✔️Overt individual
competitiveness is frowned upon.
When someone from a different culture is speaking, what's the best way to insure that the
message was correctly heard? ✔️✔️Repeating the message back to the speaker is a good way
to ensure that the message was correctly heard
WITH VERIFIED SOLUTIONS
What statement about European-owned hotel companies is FALSE? ✔️✔️They spend less
than do U.S. companies on training.
What is high context culture? Give an example of a high context culture. ✔️✔️High context
culture is when nonverbal elements of communication play a more prominent role than the
verbal. Example: Chinese, Korean, Vietnamese, Japanese, and Middle Eastern
What is not recommended in negotiating across the given culture? ✔️✔️In Italy, be
conservative, efficient, impersonal, and go straight to the point.
The presumption that one's cultural values and habits are superior to and more sophisticated than
those of another culture is known as? ✔️✔️It's known as ethnocentrism.
For business leaders in Germany, what power ranks highest in importance? ✔️✔️Intellectual
power ranks highest in importance.
A society in which everyone is expected to look out for his or her own self-interest is described
as practicing what? ✔️✔️It's described as practicing individualism.
,The position of executive assistant manager is most likely to be filled by a what? ✔️✔️It's
most likely to be filled by an expatriate.
Overly restrictive immigration and work policies are likely to cause what? ✔️✔️Overly
restrictive immigration and work policies are likely to cause a weakening of the local hotel
industry's competitive position.
What does a skills transfer involve? ✔️✔️A skills transfer involves an explicit understanding
that expatriates will train their local counterparts to take over the expatriate's positions.
What do tax reimbursement programs do? ✔️✔️Tax reimbursement programs is a major cost
that makes using expatriates labor more expensive than using local labor.
What are desirable characteristics in an expatriate manager? ✔️✔️Curiosity, tolerance of
ambiguity, and sense of humor.
What is the focus of attitude-training in a pre-departure training program? ✔️✔️Attitude
training focuses on attitudes and how they are shaped.
Pre-departure training and orientation can help reduce the incidence of culture shock among
expatriate employees by? ✔️✔️Enabling individuals to approach the new environment
positively and with realistic expectations.
, What can sound career planning minimize? ✔️✔️Sound career planning can minimize the
problems associated with the repatriation of employees.
An example of a human resource acquisition activity is? ✔️✔️Recruiting, selecting, training,
and placing the right people in the right position. Keeping them stimulated, satisfied, and
productive.
What strategies are used to attract and retain workers in the hospitality industry? ✔️✔️They
have traditionally used wages and benefits to attract and retain workers.
The orientation of new employees at an international hotel needs to explicitly address what?
✔️✔️The orientation need to explicitly address the cultural attitude towards service.
What kind of competitiveness is frowned upon in many Asian cultures? ✔️✔️Overt individual
competitiveness is frowned upon.
When someone from a different culture is speaking, what's the best way to insure that the
message was correctly heard? ✔️✔️Repeating the message back to the speaker is a good way
to ensure that the message was correctly heard
