Contemporary Nursing
SBAR - ANSWER-Situation, Background, Assessment, Recommendation (use as a way to
structure your conversations with colleagues and other healthcare providers)
Closed-loop communication - ANSWER-The process of acknowledging the receipt of
information and clarifying with the sender of the communicated message that the information
received is the same as the original, intended information.
Therapeutic communication - ANSWER-develops trust, uses words they understand, protects
confidentiality/privacy, avoids negative communication, etc.
Patricia Benner's Novice to Expert Theory - ANSWER-novice, beginner, competent, proficient,
expert
Nonverbal communication - ANSWER-facial expressions, eye contact, posture, body movement,
how one dresses, lifestyle, material possessions
Active listening - ANSWER-paraphrasing, reflecting, open questioning, acknowledging,
summarizing, framing and reframing
Cultural Care Theory - ANSWER-Madeline Leininger; betterment of all people from all cultures;
cultural competency; individualized patient care
Self-Care Deficit Model - ANSWER-Dorthea Orem
-Restore the patients' ability to care for self
-Help client to cope with unmet care needs by regaining function or maximizing available
function
-Restores a sense of well-being
SBAR - ANSWER-Situation, Background, Assessment, Recommendation (use as a way to
structure your conversations with colleagues and other healthcare providers)
Closed-loop communication - ANSWER-The process of acknowledging the receipt of
information and clarifying with the sender of the communicated message that the information
received is the same as the original, intended information.
Therapeutic communication - ANSWER-develops trust, uses words they understand, protects
confidentiality/privacy, avoids negative communication, etc.
Patricia Benner's Novice to Expert Theory - ANSWER-novice, beginner, competent, proficient,
expert
Nonverbal communication - ANSWER-facial expressions, eye contact, posture, body movement,
how one dresses, lifestyle, material possessions
Active listening - ANSWER-paraphrasing, reflecting, open questioning, acknowledging,
summarizing, framing and reframing
Cultural Care Theory - ANSWER-Madeline Leininger; betterment of all people from all cultures;
cultural competency; individualized patient care
Self-Care Deficit Model - ANSWER-Dorthea Orem
-Restore the patients' ability to care for self
-Help client to cope with unmet care needs by regaining function or maximizing available
function
-Restores a sense of well-being
