Professional Administrative Certification
of Excellence (PACE) 1 Exam Q&A 100%
Solved
strategies for networking - ✔✔· Develop Your 30-second Commercial
· Practice Engaging Conversation
· Focus on Quality over Quantity
· Follow Up
· Start Now
One-way communication - ✔✔The message goes from sender to receiver.
Example: Giving a speech and writing an informative Bulletin for the
company newsletter.
Two-way communication - ✔✔Messages are sent and received back and
forth between two or more parties, creating a mutual exchange. Example: A
conversation with a colleague or small group discussion.
casual communication - ✔✔Is low intensity, Inconsequential, and light.
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,critical communication - ✔✔Is slightly higher intensity, more consequential,
and a little more challenging.
Crucial Communication - ✔✔is high intensity and carries a high potential for
danger. (Three characteristics of Crucial Communication: Opposing
Opinions, High Stakes & Strong Emotions)
Word choices to avoid - ✔✔Indirect, Unclear, or Vague Words.
Exaggerations.
Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated
Language.
Too Many Words.
Inappropriate or Foul Language.
Pitch - ✔✔The degree of height and depth of a sound.
Pace - ✔✔The rate at which words are spoken.
Volume - ✔✔The degree of sound intensity or loudness.
Inflection - ✔✔The rhythmic up and down of the voice, which shapes
words.
Emphasis - ✔✔The stress placed upon a specific word or words to
underscore importance.
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Interpersonal Communication - ✔✔is the process by which people
exchange information.
Modes of Communication - ✔✔In-Person Conversation
Email Message
Instant Message
Letters or Memos
Telephone Calls
Text Messages
Social Media
The Communication Cycle - ✔✔Sender - Message/ Encode
Send
Receiver - Decode/ Interpret
Components of Communication - ✔✔Word Choice 10%
Tone 35%
Body Language 55%
**Context
Word Choice - What to avoid - ✔✔*Indirect, Unclear, or Vague Words
*Exaggerations
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, *Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated
Language
*Too Many Words
*Inappropriate or Foul Language
tone of voice - ✔✔Pitch
Pace
Volume
Inflection
Emphasis
Body Language - ✔✔nonverbal communication through gestures, facial
expressions, behaviors, and posture.
(Eye Contact, Facial Expressions, Positioning, Gestures)
eye contact - ✔✔Refers to the placement of the eyes while communicating.
facial expression - ✔✔refers to the combination of features on the face
including eyebrows, lips, and cheeks, and how they move to express
emotion.
positioning - ✔✔refers to the overall posture of the body
gestures - ✔✔refers to the various movements made with the body
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
of Excellence (PACE) 1 Exam Q&A 100%
Solved
strategies for networking - ✔✔· Develop Your 30-second Commercial
· Practice Engaging Conversation
· Focus on Quality over Quantity
· Follow Up
· Start Now
One-way communication - ✔✔The message goes from sender to receiver.
Example: Giving a speech and writing an informative Bulletin for the
company newsletter.
Two-way communication - ✔✔Messages are sent and received back and
forth between two or more parties, creating a mutual exchange. Example: A
conversation with a colleague or small group discussion.
casual communication - ✔✔Is low intensity, Inconsequential, and light.
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,critical communication - ✔✔Is slightly higher intensity, more consequential,
and a little more challenging.
Crucial Communication - ✔✔is high intensity and carries a high potential for
danger. (Three characteristics of Crucial Communication: Opposing
Opinions, High Stakes & Strong Emotions)
Word choices to avoid - ✔✔Indirect, Unclear, or Vague Words.
Exaggerations.
Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated
Language.
Too Many Words.
Inappropriate or Foul Language.
Pitch - ✔✔The degree of height and depth of a sound.
Pace - ✔✔The rate at which words are spoken.
Volume - ✔✔The degree of sound intensity or loudness.
Inflection - ✔✔The rhythmic up and down of the voice, which shapes
words.
Emphasis - ✔✔The stress placed upon a specific word or words to
underscore importance.
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Interpersonal Communication - ✔✔is the process by which people
exchange information.
Modes of Communication - ✔✔In-Person Conversation
Email Message
Instant Message
Letters or Memos
Telephone Calls
Text Messages
Social Media
The Communication Cycle - ✔✔Sender - Message/ Encode
Send
Receiver - Decode/ Interpret
Components of Communication - ✔✔Word Choice 10%
Tone 35%
Body Language 55%
**Context
Word Choice - What to avoid - ✔✔*Indirect, Unclear, or Vague Words
*Exaggerations
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, *Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated
Language
*Too Many Words
*Inappropriate or Foul Language
tone of voice - ✔✔Pitch
Pace
Volume
Inflection
Emphasis
Body Language - ✔✔nonverbal communication through gestures, facial
expressions, behaviors, and posture.
(Eye Contact, Facial Expressions, Positioning, Gestures)
eye contact - ✔✔Refers to the placement of the eyes while communicating.
facial expression - ✔✔refers to the combination of features on the face
including eyebrows, lips, and cheeks, and how they move to express
emotion.
positioning - ✔✔refers to the overall posture of the body
gestures - ✔✔refers to the various movements made with the body
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
