TablecofcContent
1. Management.
2. HistorycofcManagement.
3. OrganizationalcEnvironmentscandcCultures.
4. EthicscandcSocialcResponsibility.
5. PlanningcandcDecisioncMaking.
6. OrganizationalcStrategy.
7. InnovationcandcChange.
8. GlobalcManagement.
9. DesigningcAdaptivecOrganizations.
10. ManagingcTeams.
11. ManagingcHumancResourcecSystems.
12. ManagingcIndividualscandcacDiversecWorkcForce.
13. Motivation.
14. Leadership.
15. ManagingcCommunication.
16. Control.
17. ManagingcInformation.
18. ManagingcServicecandcManufacturingcOperations.
,Chapter 1: Management
c c
TRUE/FALSE
1. Whilecgoodcmanagementciscbasicctocstartingcandcgrowingcacbusiness,concecsomecmeasurecofcs
uccesschascbeencachieved,cgoodcmanagementcbecomesclesscimportant.
ANS:c F
Goodcmanagementciscbasicctocstartingcacbusiness,cgrowingcacbusiness,candcmaintainingcacbusinessconcecitchas
cachievedcsomecmeasurecofcsuccess.
PTS:ccc 1 DIF: Easy REF:ccc6 TOP:c AACSBcAnalytic
KEY:c CreationcofcValue
2. Managerscarecresponsiblecforcdoingcthecbasiccworkcinctheccompany.
ANS:c F
Thecmanager’scjobciscnotctocdocthecbasiccworkcinctheccompany,cbutctochelpcotherscdoctheircwork.
PTS:ccc 1 DIF: Easy REF:ccc7
TOP:c AACSBcReflectivecThinkingcKEY:c CreationcofcValue
3. Companiescthatcplanchaveclargercprofitscandcfastercgrowthcthanccompaniescthatcdon’t.
ANS:c T PTS:ccc 1 DIF: Easy REF:c 9
TOP:c AACSBcReflectivecThinking KEY:c CreationcofcValue
4. Thecclassicalcfunctionscofcmanagementcarec(1)cmakingcthingschappen,c(2)cmeetingcthecc
ompetition,c(3)corganizingcpeople,cprojects,candcprocesses,candc(4)cleading.
ANS:c F
Thecclassicalcfunctionscofcmanagementcarecplanning,corganizing,cleading,candccontrolling.
PTS:ccc 1 DIF: Moderate REF:ccc8
TOP:c AACSBcReflectivecThinkingcKEY:c LeadershipcPrinciplesc|cHRMc|cStrategy
| CreationcofcValue
cc
5. AccordingctocWhatcReallycWorks,cMeta-Analysis,cmeta-
analysisciscacresearchctoolcthatccombinescthecresultscofcacnumbercofcresearchcstudies.
ANS:c T PTS:ccc 1 DIF: Easy REF:c 10-11
TOP:c AACSBcReflectivecThinking KEY:c CreationcofcValue
6. AccordingctocthecWhatcReallycWorkscbox,cmeta-
analysisciscusefulcforcmanagementctheoristscandcresearchers,cbutcitchasclittlecvaluecforcthecpracticingcmanag
er.
ANS:c F
Meta-
analysisciscalsocusefulcforcpracticingcmanagers,cbecausecitcshowscwhatcworkscandcthecconditionscundercwhichc
managementctechniquescmaycworkcbettercorcworsecincthec“realcworld.”
, PTS:ccc 1 DIF: Moderate REF:c 10-11
TOP:c AACSBcReflectivecThinkingcKEY:c CreationcofcValue
7. Topcmanagerscarecresponsiblecforccreatingcaccontextcforcchangecincthecorganization.
ANS:c T PTS:ccc 1 DIF: Moderate REF:c 13-14
TOP:c AACSBcReflectivecThinking KEY:c CreationcofcValue
8. Topcmanagerscarecthecmanagerscresponsiblecforcfacilitatingcteamcactivitiesctowardcgoalca
ccomplishment.
ANS:c F
Topcmanagerscarecexecutivescresponsiblecforcthecoverallcdirectioncofcthecorganization;cteamcleaderscarecthecmanage
rscresponsiblecforcfacilitatingcteamcactivitiesctowardcgoalcaccomplishment.
PTS:ccc 1 DIF: Moderate REF:c13-
14c(Exhibitc1.2)cTOP:c AACSBcReflectivecThinking
KEY:c GroupcDynamics
9. Ascthechealth-
carecteamcleadercforcCommercecBank,cEmmettcConlonciscresponsiblecforcfacilitatingchiscteam’scperformancec
andcshouldcnotcbecinvolvedcwithcanycemployeescoutsidecofchiscteam.
ANS:c F
Teamcleaderscarecresponsiblecnotconlycforcfacilitatingcteamcperformance,cbutcalsocforcactingcascliaisonscbetwe
enctheircteamscandcotherccompanycteams.
PTS:ccc 1 DIF: Moderate REF:ccc16-17
TOP:cAACSBcAnalyticcKEY:c GroupcDynamicsc|cLeadershipcPrincipl
es
10. Typicalctitlescusedcforctopcmanagerscarecgeneralcmanager,cplantcmanager,cregionalcmanager,candcd
ivisionalcmanager.
ANS:c F
Thesecarectypicalctitlescforcmiddlecmanagers,cnotctopcmanagers.cSeecExhibitc1.2.
PTS:ccc 1 DIF: Moderate REF:ccc 13-
14c (Exhibitc 1.2)cTOP:c AACSBcReflectivecThinking
KEY:c CreationcofcValuec|cHRM
11. First-
linecmanagerscarecresponsiblecforcsettingcobjectivescconsistentcwithcorganizationalcgoalscandcplanningcandci
mplementingcsubunitcstrategiescforcachievingcthesecobjectives.
ANS:c F
Thisciscthecresponsibilitycofcmiddlecmanagers.cSeecExhibitc1.2.
PTS:ccc 1 DIF: Moderate REF:ccc15
TOP:c AACSBcReflectivecThinkingcKEY:c Strategy
12. Bandai,cthecthird-
largestctoycmakercincthecworld,chascembarkedconcacseriescofcacquisitionscincanceffortctocbecomecthecleading
ctoycmakercincthecworld.cThecdecisionctocadoptcthiscgoalcwascmostclikelycmadecbycitsctopcmanagement.