MADM 701 weeks 2+3 Exam Questions
and Answers
What was chester barnard's contribution to organization theory? - Answers -A system of
consciously coordinated activities of two or more persons.
How does a learning organization differ from a traditional organization? - Answers -p. 49
in chapter 3
Briefly define the horizontal, hollow, modular, network, and virtual organization designs.
How do these differ from the classical design? How do they better meet the challenges
of the new environment? - Answers -Horizontal- instead of a hierarchy its more like a
pizza with toppings
Hollow-Movement of entire processes outside the organization left
Modular- When just parts of the product or service are outsourced
Network- All three contemporary designs (Horizontal, hollow, modular) are sometimes
subsumed under this single term
Virtual- virtual memory, new environment and the partnering, alliances, and outsourcing
arrangements.
What is meant by the term organizational culture? Define it and give some examples of
its characteristics. - Answers -Values, behaviors, and shared vision that contribute to
the environment
How does a dominant culture differ form a subculture? In your answer be sure to define
both terms. - Answers -Dominant- a set of core values shared by a majority of the
organization's members.
Subculture- set of values shared by a minority, usually a small minority, of the
organization's members. These are typically are a result of problems or experiences
that are shared by member of a dept or unit.
What are some of the important outcomes of job satisfaction? - Answers -satisfaction
and performance
Satisfaction and turnover
Satisfaction and absenteeism
•What is organizational commitment? What three components have emerged to help
better explain the complexities of commitment? Why may an understanding of
organizational commitment be especially important in the years ahead? - Answers -1. a
strong desire to remain a member of a particular organization; (2) a willingness to exert
high levels of effort on behalf of the organization; and (3) a definite belief in, and
acceptance of, the values and goals of the organization
, •What are organization citizenship behaviors (OCBs)? How do they come about and
what are some examples? - Answers -personality, perception, and attitudes are the
prosocial/organizational citizenship behaviors
1. altruism
2. conscientiousness
3. civic virtue
4. sportsmanship
5. courtesy
•Briefly define the basic motivation process and the two types of needs. What are some
examples of each type of need? - Answers -food and water
or when the personality is deprived of other people who serve as friends or companions.
•What is the difference between an intrinsic and an extrinsic motive? Can both operate
at the same time? If so, how? - Answers -
•In your own words, briefly explain Maslow's theory of motivation. Relate it to work
motivation and Herzberg's model. - Answers -
•What is the major criticism of Herzberg's two-factor theory of motivation? Do you think
it makes a contribution to the better understanding of motivation in the work- place?
Defend your answer. - Answers -It oversimplifies the complexities of work motivation.
How do organizational cultures develop? What four steps commonly occur? - Answers -
1. A single person (founder) has an idea for a new enterprise.
2. The founder brings in one or more other key people and creates a core group that
shares a common vision with the founder. That is, all in this core group believe that the
idea is a good one, is workable, is worth running some risks for, and is worth the
investment of time, money, and energy that will be required.
3. The founding core group begins to act in concert to create an organization by raising
funds, obtaining patents, incorporating, locating space, building, and so on
4. At this point, others are brought into the organization, and a common history begins
to be built
How do organizations go about maintaining their cultures? What steps are involved?
Describe them - Answers -Steps of Socialization
1. Selection of Entry level personnel
2. placement on the job
3. Job Mastery
4. Measuring and rewarding performance
5. Adherence to important values
6. Reinforcing the stories and folklore
7. Recognition and promotion
and Answers
What was chester barnard's contribution to organization theory? - Answers -A system of
consciously coordinated activities of two or more persons.
How does a learning organization differ from a traditional organization? - Answers -p. 49
in chapter 3
Briefly define the horizontal, hollow, modular, network, and virtual organization designs.
How do these differ from the classical design? How do they better meet the challenges
of the new environment? - Answers -Horizontal- instead of a hierarchy its more like a
pizza with toppings
Hollow-Movement of entire processes outside the organization left
Modular- When just parts of the product or service are outsourced
Network- All three contemporary designs (Horizontal, hollow, modular) are sometimes
subsumed under this single term
Virtual- virtual memory, new environment and the partnering, alliances, and outsourcing
arrangements.
What is meant by the term organizational culture? Define it and give some examples of
its characteristics. - Answers -Values, behaviors, and shared vision that contribute to
the environment
How does a dominant culture differ form a subculture? In your answer be sure to define
both terms. - Answers -Dominant- a set of core values shared by a majority of the
organization's members.
Subculture- set of values shared by a minority, usually a small minority, of the
organization's members. These are typically are a result of problems or experiences
that are shared by member of a dept or unit.
What are some of the important outcomes of job satisfaction? - Answers -satisfaction
and performance
Satisfaction and turnover
Satisfaction and absenteeism
•What is organizational commitment? What three components have emerged to help
better explain the complexities of commitment? Why may an understanding of
organizational commitment be especially important in the years ahead? - Answers -1. a
strong desire to remain a member of a particular organization; (2) a willingness to exert
high levels of effort on behalf of the organization; and (3) a definite belief in, and
acceptance of, the values and goals of the organization
, •What are organization citizenship behaviors (OCBs)? How do they come about and
what are some examples? - Answers -personality, perception, and attitudes are the
prosocial/organizational citizenship behaviors
1. altruism
2. conscientiousness
3. civic virtue
4. sportsmanship
5. courtesy
•Briefly define the basic motivation process and the two types of needs. What are some
examples of each type of need? - Answers -food and water
or when the personality is deprived of other people who serve as friends or companions.
•What is the difference between an intrinsic and an extrinsic motive? Can both operate
at the same time? If so, how? - Answers -
•In your own words, briefly explain Maslow's theory of motivation. Relate it to work
motivation and Herzberg's model. - Answers -
•What is the major criticism of Herzberg's two-factor theory of motivation? Do you think
it makes a contribution to the better understanding of motivation in the work- place?
Defend your answer. - Answers -It oversimplifies the complexities of work motivation.
How do organizational cultures develop? What four steps commonly occur? - Answers -
1. A single person (founder) has an idea for a new enterprise.
2. The founder brings in one or more other key people and creates a core group that
shares a common vision with the founder. That is, all in this core group believe that the
idea is a good one, is workable, is worth running some risks for, and is worth the
investment of time, money, and energy that will be required.
3. The founding core group begins to act in concert to create an organization by raising
funds, obtaining patents, incorporating, locating space, building, and so on
4. At this point, others are brought into the organization, and a common history begins
to be built
How do organizations go about maintaining their cultures? What steps are involved?
Describe them - Answers -Steps of Socialization
1. Selection of Entry level personnel
2. placement on the job
3. Job Mastery
4. Measuring and rewarding performance
5. Adherence to important values
6. Reinforcing the stories and folklore
7. Recognition and promotion
