MADM 701 Module 2 Exam with correct
Answers
2 types of learning Organizations - Answers -Single loop
Double Loop
Single Loop - Answers -Improving organizations capacity to achieve known objectives
(routine and behavioral learning)
double-loop learning - Answers -Reevaluating objectives and the beliefs surrounding
them (changing the organizational culture)
Characteristics of Learning Organization - Answers -Presence of tension
Systems thinking
Culture
Presence of Tension - Answers -Creative tension (motivation to learn)
Systems Thinking - Answers -Shared vision and openess to new ideas
Culture - Answers -High value placed on process of learning
Adaptive Learning - Answers -Employees simply react to environmental changes with
standard responses leading to short term solutions
Generative Learning - Answers -Employees examine effect of decisions and change
behavior as needed
Culture - Answers -Everyone has useful ideas and closest to problem usually have best
Learning flows up and down and new ideas are important
Mistakes are learning opportunities
Historical and modern theoretical foundation - Answers -Chester Barnard
Open systems
Contingency approach
Organizational learning
Chester Barnard - Answers -Formal organization system of coordinated activities of 2 or
more
, Believed that authority should come from the bottom up
Put emphasis on importance of human elements in organization
open system - Answers -System made of interacting parts from external environment
Stock options - Answers -Opportunity to buy shares of stock in the future at a
predetermined fixed price
Typically used with senior level managers
If executives increase organizational performance value of company stock will also rise
Gain sharing - Answers -Employees share with group or teams the net gains from
productivity improvements
Reduced product damage, complaints and accidents
Profit Sharing - Answers -Employees share in increased organizational profits with other
employees
Contingency Approach - Answers -No single best way to organize; design must be fitted
to existing environmental conditions
Organizational Design - Answers -Creation or reshaping of the organizations structure
Organizational Culture Characteristics - Answers -Behavior regularities
Norms
Dominant values
Philosophy
Rules
Organizational climate
horizontal design - Answers -Improves coordination and communication
Horizontal Design principles - Answers -Organized around workflow- process, not the
task
Flattered hierarchy and use of teams to manage everything
Team performance rewarded
Customer satisfaction as driver or performance
Supplier and customer contact maximized
Answers
2 types of learning Organizations - Answers -Single loop
Double Loop
Single Loop - Answers -Improving organizations capacity to achieve known objectives
(routine and behavioral learning)
double-loop learning - Answers -Reevaluating objectives and the beliefs surrounding
them (changing the organizational culture)
Characteristics of Learning Organization - Answers -Presence of tension
Systems thinking
Culture
Presence of Tension - Answers -Creative tension (motivation to learn)
Systems Thinking - Answers -Shared vision and openess to new ideas
Culture - Answers -High value placed on process of learning
Adaptive Learning - Answers -Employees simply react to environmental changes with
standard responses leading to short term solutions
Generative Learning - Answers -Employees examine effect of decisions and change
behavior as needed
Culture - Answers -Everyone has useful ideas and closest to problem usually have best
Learning flows up and down and new ideas are important
Mistakes are learning opportunities
Historical and modern theoretical foundation - Answers -Chester Barnard
Open systems
Contingency approach
Organizational learning
Chester Barnard - Answers -Formal organization system of coordinated activities of 2 or
more
, Believed that authority should come from the bottom up
Put emphasis on importance of human elements in organization
open system - Answers -System made of interacting parts from external environment
Stock options - Answers -Opportunity to buy shares of stock in the future at a
predetermined fixed price
Typically used with senior level managers
If executives increase organizational performance value of company stock will also rise
Gain sharing - Answers -Employees share with group or teams the net gains from
productivity improvements
Reduced product damage, complaints and accidents
Profit Sharing - Answers -Employees share in increased organizational profits with other
employees
Contingency Approach - Answers -No single best way to organize; design must be fitted
to existing environmental conditions
Organizational Design - Answers -Creation or reshaping of the organizations structure
Organizational Culture Characteristics - Answers -Behavior regularities
Norms
Dominant values
Philosophy
Rules
Organizational climate
horizontal design - Answers -Improves coordination and communication
Horizontal Design principles - Answers -Organized around workflow- process, not the
task
Flattered hierarchy and use of teams to manage everything
Team performance rewarded
Customer satisfaction as driver or performance
Supplier and customer contact maximized
