CDC 7 level 4no- Questions with Verified
Solutions
a patient checks into your clinic for the same day surgery, what can you do to improve your
customer service skills and make the patient feel at ease Correct Ans-build rapport and make
a good first impression
you notice a patient looking lost at the main entrance of the hospital. you approach and ask if he
needs assistance. the patient proceeds to complain about a previous visit with their provider.
when attempting to resolve this issue, at what level should you initiate resolution Correct
Ans-lowest
how are customer needs assessed Correct Ans-Customer evaluation
why is building rapport an your job important Correct Ans-build harmonious relationship
with patients
what should you do if you cannot solve the patient's problem Correct Ans-find someone in
the organization who can
why do you let the provider know if a QRS complex is wider than three blocks Correct Ans-
because of a possible heart block
, why do you need to know if your patient is dehydrated or on drugs prior to performing an
electrocardiogram Correct Ans-it could influence the QT interval
what is the first node that generates an electrical impulse that travels through the right and left
atrial muscles Correct Ans-sinoatrial
why is the repolarization of the atria not seen on an electrocardio gram Correct Ans-electrical
activity of the ventricle is more powerful
what are likely causes of extrinsic mechanisms of arrhythmias Correct Ans-heat exhaustion
which is a responsibility of the physical evaluation board liaison officer (PEBLO)? Correct
Ans-counseling members or next of kin on the physical evaluation board (PEB) findings and
recommended disposition as documented on AF Form 356
what is the intent of the assignment limitation code Correct Ans-protect members from being
placed in an environment where they may not receive adequate medical care for a possible life-
threatening condition and to prevent the assignment of non-worldwide qualified personnel to
overseas locations
which is the responsibility of the medical evaluation board clear Correct Ans-schedules cases
for board hearings
Solutions
a patient checks into your clinic for the same day surgery, what can you do to improve your
customer service skills and make the patient feel at ease Correct Ans-build rapport and make
a good first impression
you notice a patient looking lost at the main entrance of the hospital. you approach and ask if he
needs assistance. the patient proceeds to complain about a previous visit with their provider.
when attempting to resolve this issue, at what level should you initiate resolution Correct
Ans-lowest
how are customer needs assessed Correct Ans-Customer evaluation
why is building rapport an your job important Correct Ans-build harmonious relationship
with patients
what should you do if you cannot solve the patient's problem Correct Ans-find someone in
the organization who can
why do you let the provider know if a QRS complex is wider than three blocks Correct Ans-
because of a possible heart block
, why do you need to know if your patient is dehydrated or on drugs prior to performing an
electrocardiogram Correct Ans-it could influence the QT interval
what is the first node that generates an electrical impulse that travels through the right and left
atrial muscles Correct Ans-sinoatrial
why is the repolarization of the atria not seen on an electrocardio gram Correct Ans-electrical
activity of the ventricle is more powerful
what are likely causes of extrinsic mechanisms of arrhythmias Correct Ans-heat exhaustion
which is a responsibility of the physical evaluation board liaison officer (PEBLO)? Correct
Ans-counseling members or next of kin on the physical evaluation board (PEB) findings and
recommended disposition as documented on AF Form 356
what is the intent of the assignment limitation code Correct Ans-protect members from being
placed in an environment where they may not receive adequate medical care for a possible life-
threatening condition and to prevent the assignment of non-worldwide qualified personnel to
overseas locations
which is the responsibility of the medical evaluation board clear Correct Ans-schedules cases
for board hearings
