The person responsible for meeting the customer at the customer's location
is often referred to as:
a. Inside sales
b. Counter sales
c. Outside sales
d. Purchasing
e. None of the above - Answer-c. Outside sales
Which of the following are SPECIFIC service outputs provided by the typical
industrial distributor?
a. Local inventory
b. Transportation to the customers place of business
c. Service after the sale
d. Both A and B
e. All of the above - Answer-e. All of the above
3M products are sold through many distributors. This is an example of
_______________ distribution.
a. Flooded
b. Selective
c. Over
d. Intensive
, e. None of the above - Answer-d. Intensive
Bundling products and services? - Answer-Assortment
How long the customer is willing to wait? - Answer-Wait Time
When the customer wants to place orders? - Answer-Purchase Time
Selling products in smaller quantities than allowed by the manufacturer? - Answer-
Breaking Bulk
Pertains to the container of the product? - Answer-Packaging
The following is a pictorial description of _______________?
M -- -- -- -- -> D -- -- -- - > C
a. Relationship selling
b. Unit efficiency
c. Contact efficiency
d. Role transfer
e. None of the Above - Answer-Contact Efficiency
The job function that refers to the person that handles walk-in customers, usually in an
area with displays and some product on shelves, is:
a. Inside Sales
b. Counter Sales
c. Outside sales
d. Both B and C
e. None of the above - Answer-Counter Sales
OEM stands for:
a. Owner of Equipment Manufacturer
b. Original Equipment Manufacturer