MAN3025 EXAM GUIDE QUESTIONS
WITH COMPLETE ANSWERS
Job Specialization - Answer-the degree to which the overall task of the organization is
broken down and divided into smaller component parts
Job Rotation - Answer-involves systematically moving employees from one job to
another
Job Enlargement - Answer-developed to increase the total number of tasks workers
perform; As a result, all workers perform a wide variety of tasks, which presumably
reduces the level of job dissatisfaction
Job Enrichment - Answer-assumes that increasing the range and variety of tasks is not
sufficient by itself to improve employee motivation
Job Characteristics approach - Answer-alternative to job specialization that does not
take into account the work system and employee preferences
Skill Variety - Answer-the number of things a person does in a job
Task Identity - Answer-extent to which the worker does a complete or identifiable
portion of the total job
Task Significance - Answer-perceived importance of the task
Autonomy - Answer-degree of control the worker has over how the work is performed
Feedback - Answer-extent to which the worker knows how well the job is performed
Functional Departmentalization - Answer-groups together those jobs involving the same
or similar activities
Product Departmentalization - Answer-involves grouping and arranging activities around
products or product groups
- most larger business choose this form of departmentalization for grouping activities at
the corporate level
Customer Departmentalization - Answer-organization structures its activities to respond
to and interact with specific customers or customer groups
- example: lending activities of banks are tailored to meet different types of customers
(business, consumer, mortgage)
, Location Departmentalization - Answer-groups jobs on the basis of defined geographic
sites or areas
Unity of Command - Answer-each person within an organization must have a clear
reporting relationship to one and only one boss
Scalar Principle - Answer-must be a clear and unbroken line of authority that extends
from the lowest to the highest position in an organization
span of management (span of control) - Answer-the number of workers who report
directly to one manager
- for years, managers and researchers sought to determine the optimal span of
management
Decentralization - Answer-the process of systematically delegating power and authority
throughout the organization to middle and lower-level managers
Centralization - Answer-the process of systematically retaining power and authority in
the hands of higher-level managers
Coordination - Answer-the process of linking the activities of the various departments of
the organization
Authority - Answer-power that has been legitimized by the organization
Delegation - Answer-the process by which managers transfer decision rights to
individual employees
Pooled Interdependence - Answer-represents the lowest level of interdependence; units
with pooled interdependence operate w/ little interaction - the output of the units is
pooled at the organizational level
Sequential Interdependence - Answer-the output of one person becomes the direct
input for another person or unit
Reciprocal Interdependence - Answer-exists when activities flow both ways between
units
Bureaucracy - Answer-model of organization design based on a legitimate and formal
system of authority
Situational View of Organization Design - Answer-based on the assumption that the
optimal design for any given organization depends on a set of relevant situational
factors
WITH COMPLETE ANSWERS
Job Specialization - Answer-the degree to which the overall task of the organization is
broken down and divided into smaller component parts
Job Rotation - Answer-involves systematically moving employees from one job to
another
Job Enlargement - Answer-developed to increase the total number of tasks workers
perform; As a result, all workers perform a wide variety of tasks, which presumably
reduces the level of job dissatisfaction
Job Enrichment - Answer-assumes that increasing the range and variety of tasks is not
sufficient by itself to improve employee motivation
Job Characteristics approach - Answer-alternative to job specialization that does not
take into account the work system and employee preferences
Skill Variety - Answer-the number of things a person does in a job
Task Identity - Answer-extent to which the worker does a complete or identifiable
portion of the total job
Task Significance - Answer-perceived importance of the task
Autonomy - Answer-degree of control the worker has over how the work is performed
Feedback - Answer-extent to which the worker knows how well the job is performed
Functional Departmentalization - Answer-groups together those jobs involving the same
or similar activities
Product Departmentalization - Answer-involves grouping and arranging activities around
products or product groups
- most larger business choose this form of departmentalization for grouping activities at
the corporate level
Customer Departmentalization - Answer-organization structures its activities to respond
to and interact with specific customers or customer groups
- example: lending activities of banks are tailored to meet different types of customers
(business, consumer, mortgage)
, Location Departmentalization - Answer-groups jobs on the basis of defined geographic
sites or areas
Unity of Command - Answer-each person within an organization must have a clear
reporting relationship to one and only one boss
Scalar Principle - Answer-must be a clear and unbroken line of authority that extends
from the lowest to the highest position in an organization
span of management (span of control) - Answer-the number of workers who report
directly to one manager
- for years, managers and researchers sought to determine the optimal span of
management
Decentralization - Answer-the process of systematically delegating power and authority
throughout the organization to middle and lower-level managers
Centralization - Answer-the process of systematically retaining power and authority in
the hands of higher-level managers
Coordination - Answer-the process of linking the activities of the various departments of
the organization
Authority - Answer-power that has been legitimized by the organization
Delegation - Answer-the process by which managers transfer decision rights to
individual employees
Pooled Interdependence - Answer-represents the lowest level of interdependence; units
with pooled interdependence operate w/ little interaction - the output of the units is
pooled at the organizational level
Sequential Interdependence - Answer-the output of one person becomes the direct
input for another person or unit
Reciprocal Interdependence - Answer-exists when activities flow both ways between
units
Bureaucracy - Answer-model of organization design based on a legitimate and formal
system of authority
Situational View of Organization Design - Answer-based on the assumption that the
optimal design for any given organization depends on a set of relevant situational
factors
