7/2/2015 solutionsmanualstop: Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
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Monday, January 20, 2014
Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
Solutions to Accompany
Information Technology
Project Management,
Seventh Edition
ISBN‐10: 1133526853 ISBN‐13: 978‐1133526858
Course Technology MIS Series
Kathy Schwalbe, Ph.D., PMP
Created November 27, 2012
Table of Contents
CHAPTER 1 2
CHAPTER 2 4
CHAPTER 3 6
CHAPTER 4 7
CHAPTER 5 14
CHAPTER 6 20
CHAPTER 7 25
CHAPTER 8 30
CHAPTER 9 33
CHAPTER 10 36
CHAPTER 11 38
CHAPTER 12 41
CHAPTER 13 43
APPENDIX A 44
APPENDIX B 49
APPENDIX C 50
List of solution files available and referenced in this document, in alphabetical order:
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 1/19
,7/2/2015 solutionsmanualstop: Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
CHAPTER 1
Introduction to Project Management
DISCUSSION QUESTIONS
1. Why is there a new or renewed interest in the field of project management?
More and more projects are being done by a variety of organizations. The projects are more complex and often involve the use of new technologies. Organizations are struggling to fin
better ways to manage their projects.
2. What is a project, and what are its main attributes? How is a project different from what most people do in their day‐to‐day jobs? What is the triple constraint? What other factors
affect a project?
A project is “a temporary endeavor undertaken to create a unique product, service, or result” (PMBOKâ Guide, 2012). In addition to being temporary and unique, other attributes of
projects are that they are developed using progressive elaboration, require resources from various areas, should have a primary customer or sponsor, and involve uncertainty. Projects
are different from day‐to‐day activities primarily because they have focused goals and definite beginning and ending dates. The triple constraint is managing scope, time, and cost
goals. Other factors that affect a project include quality, risk, human resources, communications, and stakeholders.
3. What is project management? Briefly describe the project management framework, providing examples of stakeholders, knowledge areas, tools and techniques, and project success
factors.
Project management is “the application of knowledge, skills, tools, and techniques to project activities in order to meet project requirements” (PMBOKâ Guide, 2012). The project
management framework graphically shows the process of beginning with stakeholders’ needs and expectations, applying the nine project management knowledge areas and various too
and techniques to lead to project success and then enterprise success. For example, if a project were to implement an ERP system for a large company, the stakeholders would include
managers and users from many different departments (finance, manufacturing, human resources, IT, etc.), all nine knowledge areas would be important, numerous tools and techniqu
would be applied (see Table 1‐1), and project success might be based on implement key functions by a certain time for a certain cost or having the new system pay for itself within a
certain time period.
4. What is a program? What is a project portfolio? Discuss the relationship between projects, programs, and portfolio management and the contributions they each make to enterprise
success.
A program is “a group of projects managed in a coordinated way to obtain benefits and control not available from managing them individually” (PMBOKâ Guide, 2012) Project portfolio
management focuses on managing projects as is as a portfolio of investments that contribute to the entire enterprise’s success. Projects are part of programs which are part of
portfolios.
5. What is the role of the project manager? What are suggested skills for all project managers and for IT project managers? Why is leadership so important for project managers? How i
the job market for IT project managers?
The project manager is ultimately responsible for project success. Many suggested skills are listed in this chapter, including strong leadership skills, organizational skills, technical skil
and many soft skills. IT project managers require the same skills as general project managers, but they should also know something about the technology used for the project and the
types of people who work on information technology projects. Leading by example is the most important trait of effective project managers. The job market for information technolo
project managers continues to remain strong, especially for those with strong business and leadership skills.
6. Briefly describe some key events in the history of project management. What role does the Project Management Institute and other professional societies play in helping the professi
Some people say that building the Egyptian pyramids or the Great Wall of China were projects, but modern project management began with the Manhattan Project or development of t
atomic bomb. That project took about three years and cost almost $2 billion in 1946 and had a separate project manager and technical manager. Gantt charts were first used in 1917,
and network diagrams were used in 1958. PMI is the main professional society for project managers, and they run the PMP certification program.
7. What functions can you perform with project management software? What are the main differences between low‐end, midrange, and high‐end project management tools?
Project management software can assist in developing schedules, communicating information, tracking progress, etc. Popular tools include Microsoft Project 2010, AtTask, and the
Microsoft Enterprise Project Management solution, to name a few. Low‐end tools are the least expensive, and several are available as apps. Midrange tools can usually create Gantt
charts, perform critical path analysis, etc. High‐end tools often perform portfolio management and can be used across a large organization.
EXERCISES
Answers to all of these exercises will vary. The main purpose of these exercises is to have students begin doing some independent research to further explore the field of project
management. You could have students discuss the results of these exercises in class to enhance participation, assign some for homework, or do both.
CHAPTER 2
The Project Management and Information Technology Context
DISCUSSION QUESTIONS
1. What does it mean to take a systems view of a project? How does taking a systems view of a project apply to project management?
Taking a systems view means looking at the big picture of how a particular project fits into the rest of the organization. It is important for project managers to understand the broader
organizational environment to ensure their projects meet organizational needs.
2. Explain the four frames of organizations. How can they help project managers understand the organizational context for their projects?
The four frames of organizations are summarized below:
Structural: deal with how the organization is structures and focus on roles and responsibilities. It’s important to understand these roles and responsibilities when dealing with
project stakeholders, especially in procuring resources.
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 2/19
, 7/2/2015 solutionsmanualstop: Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
Human resources: focuses on meeting the needs of the organization and its people. Project managers must understand various human resources policies and procedures.
Political: addresses organizational and personal politics. Many project managers fail because they do not understand the political environment.
Symbolic: focuses on symbols and meanings. It’s important to understand an organization’s culture, dress code, work ethic, and so on in managing projects.
3. Briefly explain the differences between functional, matrix, and project organizations. Describe how each structure affects the management of the project.
Functional organizations have managers or vice presidents in specialties such as engineering, manufacturing, information technology, and so on. Their staffs have specialized skills in
their respective disciplines. Project organizations have project managers instead of functional managers reporting to the CEO. Matrix organizations represent the middle ground betwee
functional and project structures. Personnel often report to both a functional manager and one or more project managers. Project managers have the most authority in project
organizational structures followed by matrix, and then functional.
4. Describe how organizational culture is related to project management. What type of culture promotes a strong project environment?
Organizational culture is a set of shared assumptions, values, and behaviors that characterize the functioning of an organization. This culture can definitely impact project manageme
For example, if an organization values project management and follows the guidelines for applying it, it will be much easier to practice good project management. Project work is mo
successful in an organizational culture where employees identify more with the organization, where work activities emphasize groups, and where there is strong unit integration, high
risk tolerance, performance‐based rewards, high conflict tolerance, an open‐systems focus, and a balanced focus on people, control, and means‐orientation.
5. Discuss the importance of top management commitment and the development of standards for successful project management. Provide examples to illustrate the importance of the
items based on your experience on any type of project.
Top management commitment is the number one factor associated with the success of information technology projects, so it’s very important to get and maintain this support. Top
management can help project managers get adequate resources, approve unique project needs, get cooperation from other parts of the organization, and provide support as a mentor
and coach to project managers. Examples will vary.
6. What are the phases in a traditional project life cycle? How does a project life cycle differ from a product life cycle? Why does a project manager need to understand both?
A traditional project life cycle is a collection of project phases¾concept, development, implementation, and close‐out. These phases do not vary by project. Product life cycles vary
tremendously based on the nature of the project. For example, the Systems Development Life Cycle (SDLC) could follow the waterfall model, spiral model, incremental release model,
prototyping model, or RAD model. Using the general phases of the SDLC (information systems planning, analysis, design, implementation, and support) there could be a project to
develop a strategic information systems plan; another project to complete a systems analysis for a new system; another project to create a detailed database design; another to install
new hardware or software; and another to provide new user training.
7. What makes IT projects different from other types of projects? How should project managers adjust to these differences?
IT projects are different from other types of projects because they can be very diverse in terms of size and complexity, they often include team members with very diverse background
and skills, and he technologies involved are also very diverse. Project managers should adjust to these differences by paying careful attention to the goals of the project and the needs
various stakeholders.
8. Define globalization, outsourcing, virtual teams, and agile project management, and describe how these trends are changing IT project management.
Globalization has created a “flat” world where everyone is connected and the “playing field” is level for many more participants. Outsourcing is when an organization acquires goods
and/or sources from an outside source. Agile project management is a method for managing projects when requirements are unclear or change quickly. Virtual teams occur when a
group of individuals who work across time and space using communication technologies. Each of these trends has affected the way in which project work is done and how projects nee
to be managed. It is very rare for a project team to sit in the same work area and work at the same time. Management and coordination is much more complicated.
EXERCISES
Answers to all of these exercises will vary.
Chapter 2: The Project Management and Information Technology Context
TRUE/FALSE
1. Project managers should lead projects in isolation in order to truly serve the needs of the organization.
ANS: F
Even though projects are temporary and intended to provide a unique product or service, you cannot run projects in isolation. If project managers lead projects in isolation, it is unlike
that they will ever truly serve the needs of the organization.
PTS: 1 DIF: Difficulty: Easy REF: p.45
OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Comprehension
2. Using a systems approach is critical to successful project management.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 45 OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Comprehension
3. Systems analysis addresses the business, technological, and organizational issues associated with creating, maintaining, and modifying a system.
ANS: F
Systems management addresses the business, technological, and organizational issues associated with creating, maintaining,and modifying a system.
PTS: 1 DIF: Difficulty: Moderate REF: p. 45
OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Knowledge
4. Project managers and their teams must keep in mind the effects of any project on the interests and needs of the entire system or organization instead of focusing on the immediate
concerns of the project.
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 3/19
0 More Next Blog»
solutionsmanualstop
Monday, January 20, 2014
Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
Solutions to Accompany
Information Technology
Project Management,
Seventh Edition
ISBN‐10: 1133526853 ISBN‐13: 978‐1133526858
Course Technology MIS Series
Kathy Schwalbe, Ph.D., PMP
Created November 27, 2012
Table of Contents
CHAPTER 1 2
CHAPTER 2 4
CHAPTER 3 6
CHAPTER 4 7
CHAPTER 5 14
CHAPTER 6 20
CHAPTER 7 25
CHAPTER 8 30
CHAPTER 9 33
CHAPTER 10 36
CHAPTER 11 38
CHAPTER 12 41
CHAPTER 13 43
APPENDIX A 44
APPENDIX B 49
APPENDIX C 50
List of solution files available and referenced in this document, in alphabetical order:
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 1/19
,7/2/2015 solutionsmanualstop: Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
CHAPTER 1
Introduction to Project Management
DISCUSSION QUESTIONS
1. Why is there a new or renewed interest in the field of project management?
More and more projects are being done by a variety of organizations. The projects are more complex and often involve the use of new technologies. Organizations are struggling to fin
better ways to manage their projects.
2. What is a project, and what are its main attributes? How is a project different from what most people do in their day‐to‐day jobs? What is the triple constraint? What other factors
affect a project?
A project is “a temporary endeavor undertaken to create a unique product, service, or result” (PMBOKâ Guide, 2012). In addition to being temporary and unique, other attributes of
projects are that they are developed using progressive elaboration, require resources from various areas, should have a primary customer or sponsor, and involve uncertainty. Projects
are different from day‐to‐day activities primarily because they have focused goals and definite beginning and ending dates. The triple constraint is managing scope, time, and cost
goals. Other factors that affect a project include quality, risk, human resources, communications, and stakeholders.
3. What is project management? Briefly describe the project management framework, providing examples of stakeholders, knowledge areas, tools and techniques, and project success
factors.
Project management is “the application of knowledge, skills, tools, and techniques to project activities in order to meet project requirements” (PMBOKâ Guide, 2012). The project
management framework graphically shows the process of beginning with stakeholders’ needs and expectations, applying the nine project management knowledge areas and various too
and techniques to lead to project success and then enterprise success. For example, if a project were to implement an ERP system for a large company, the stakeholders would include
managers and users from many different departments (finance, manufacturing, human resources, IT, etc.), all nine knowledge areas would be important, numerous tools and techniqu
would be applied (see Table 1‐1), and project success might be based on implement key functions by a certain time for a certain cost or having the new system pay for itself within a
certain time period.
4. What is a program? What is a project portfolio? Discuss the relationship between projects, programs, and portfolio management and the contributions they each make to enterprise
success.
A program is “a group of projects managed in a coordinated way to obtain benefits and control not available from managing them individually” (PMBOKâ Guide, 2012) Project portfolio
management focuses on managing projects as is as a portfolio of investments that contribute to the entire enterprise’s success. Projects are part of programs which are part of
portfolios.
5. What is the role of the project manager? What are suggested skills for all project managers and for IT project managers? Why is leadership so important for project managers? How i
the job market for IT project managers?
The project manager is ultimately responsible for project success. Many suggested skills are listed in this chapter, including strong leadership skills, organizational skills, technical skil
and many soft skills. IT project managers require the same skills as general project managers, but they should also know something about the technology used for the project and the
types of people who work on information technology projects. Leading by example is the most important trait of effective project managers. The job market for information technolo
project managers continues to remain strong, especially for those with strong business and leadership skills.
6. Briefly describe some key events in the history of project management. What role does the Project Management Institute and other professional societies play in helping the professi
Some people say that building the Egyptian pyramids or the Great Wall of China were projects, but modern project management began with the Manhattan Project or development of t
atomic bomb. That project took about three years and cost almost $2 billion in 1946 and had a separate project manager and technical manager. Gantt charts were first used in 1917,
and network diagrams were used in 1958. PMI is the main professional society for project managers, and they run the PMP certification program.
7. What functions can you perform with project management software? What are the main differences between low‐end, midrange, and high‐end project management tools?
Project management software can assist in developing schedules, communicating information, tracking progress, etc. Popular tools include Microsoft Project 2010, AtTask, and the
Microsoft Enterprise Project Management solution, to name a few. Low‐end tools are the least expensive, and several are available as apps. Midrange tools can usually create Gantt
charts, perform critical path analysis, etc. High‐end tools often perform portfolio management and can be used across a large organization.
EXERCISES
Answers to all of these exercises will vary. The main purpose of these exercises is to have students begin doing some independent research to further explore the field of project
management. You could have students discuss the results of these exercises in class to enhance participation, assign some for homework, or do both.
CHAPTER 2
The Project Management and Information Technology Context
DISCUSSION QUESTIONS
1. What does it mean to take a systems view of a project? How does taking a systems view of a project apply to project management?
Taking a systems view means looking at the big picture of how a particular project fits into the rest of the organization. It is important for project managers to understand the broader
organizational environment to ensure their projects meet organizational needs.
2. Explain the four frames of organizations. How can they help project managers understand the organizational context for their projects?
The four frames of organizations are summarized below:
Structural: deal with how the organization is structures and focus on roles and responsibilities. It’s important to understand these roles and responsibilities when dealing with
project stakeholders, especially in procuring resources.
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 2/19
, 7/2/2015 solutionsmanualstop: Information Technology Project Management, 7th Edition Solutions manual and test bank Kathy Schwalbe
Human resources: focuses on meeting the needs of the organization and its people. Project managers must understand various human resources policies and procedures.
Political: addresses organizational and personal politics. Many project managers fail because they do not understand the political environment.
Symbolic: focuses on symbols and meanings. It’s important to understand an organization’s culture, dress code, work ethic, and so on in managing projects.
3. Briefly explain the differences between functional, matrix, and project organizations. Describe how each structure affects the management of the project.
Functional organizations have managers or vice presidents in specialties such as engineering, manufacturing, information technology, and so on. Their staffs have specialized skills in
their respective disciplines. Project organizations have project managers instead of functional managers reporting to the CEO. Matrix organizations represent the middle ground betwee
functional and project structures. Personnel often report to both a functional manager and one or more project managers. Project managers have the most authority in project
organizational structures followed by matrix, and then functional.
4. Describe how organizational culture is related to project management. What type of culture promotes a strong project environment?
Organizational culture is a set of shared assumptions, values, and behaviors that characterize the functioning of an organization. This culture can definitely impact project manageme
For example, if an organization values project management and follows the guidelines for applying it, it will be much easier to practice good project management. Project work is mo
successful in an organizational culture where employees identify more with the organization, where work activities emphasize groups, and where there is strong unit integration, high
risk tolerance, performance‐based rewards, high conflict tolerance, an open‐systems focus, and a balanced focus on people, control, and means‐orientation.
5. Discuss the importance of top management commitment and the development of standards for successful project management. Provide examples to illustrate the importance of the
items based on your experience on any type of project.
Top management commitment is the number one factor associated with the success of information technology projects, so it’s very important to get and maintain this support. Top
management can help project managers get adequate resources, approve unique project needs, get cooperation from other parts of the organization, and provide support as a mentor
and coach to project managers. Examples will vary.
6. What are the phases in a traditional project life cycle? How does a project life cycle differ from a product life cycle? Why does a project manager need to understand both?
A traditional project life cycle is a collection of project phases¾concept, development, implementation, and close‐out. These phases do not vary by project. Product life cycles vary
tremendously based on the nature of the project. For example, the Systems Development Life Cycle (SDLC) could follow the waterfall model, spiral model, incremental release model,
prototyping model, or RAD model. Using the general phases of the SDLC (information systems planning, analysis, design, implementation, and support) there could be a project to
develop a strategic information systems plan; another project to complete a systems analysis for a new system; another project to create a detailed database design; another to install
new hardware or software; and another to provide new user training.
7. What makes IT projects different from other types of projects? How should project managers adjust to these differences?
IT projects are different from other types of projects because they can be very diverse in terms of size and complexity, they often include team members with very diverse background
and skills, and he technologies involved are also very diverse. Project managers should adjust to these differences by paying careful attention to the goals of the project and the needs
various stakeholders.
8. Define globalization, outsourcing, virtual teams, and agile project management, and describe how these trends are changing IT project management.
Globalization has created a “flat” world where everyone is connected and the “playing field” is level for many more participants. Outsourcing is when an organization acquires goods
and/or sources from an outside source. Agile project management is a method for managing projects when requirements are unclear or change quickly. Virtual teams occur when a
group of individuals who work across time and space using communication technologies. Each of these trends has affected the way in which project work is done and how projects nee
to be managed. It is very rare for a project team to sit in the same work area and work at the same time. Management and coordination is much more complicated.
EXERCISES
Answers to all of these exercises will vary.
Chapter 2: The Project Management and Information Technology Context
TRUE/FALSE
1. Project managers should lead projects in isolation in order to truly serve the needs of the organization.
ANS: F
Even though projects are temporary and intended to provide a unique product or service, you cannot run projects in isolation. If project managers lead projects in isolation, it is unlike
that they will ever truly serve the needs of the organization.
PTS: 1 DIF: Difficulty: Easy REF: p.45
OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Comprehension
2. Using a systems approach is critical to successful project management.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 45 OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Comprehension
3. Systems analysis addresses the business, technological, and organizational issues associated with creating, maintaining, and modifying a system.
ANS: F
Systems management addresses the business, technological, and organizational issues associated with creating, maintaining,and modifying a system.
PTS: 1 DIF: Difficulty: Moderate REF: p. 45
OBJ: LO: 2‐1 NAT: BUSPROG: Analytic
TOP: A Systems View of Project Management KEY: Bloom's: Knowledge
4. Project managers and their teams must keep in mind the effects of any project on the interests and needs of the entire system or organization instead of focusing on the immediate
concerns of the project.
http://solutionsmanualstop.blogspot.com/2014/01/informationtechnologyproject.html 3/19
