TEST BANK Operations Management Creating Value Along the Supply Chain, 11th Edition (Russell)Verified Chapters 1 - 17, Complete

TABLE OF CONTENTS 1 Introduction to Operations and Supply Chain Management 2 Quality Management 3 Statistical Process Control S3 Operational Decision-Making Tools: Acceptance Sampling 4 Product Design 5 Service Design 6 Processes and Technology 7 Capacity and Facilities Design S7 Operational Decision-Making Tools: Facility Location Models 8 Human Resources S8 Operational Decision-Making Tools: Work Measurement 9 Project Management 10 Supply Chain Management Strategy and Design 11 Global Supply Chain Procurement and Distribution S11 Operational Decision-Making Tools: Transportation and Transshipment Models 12 Forecasting 13 Inventory Management S13 Operational Decision-Making Tools: Simulation 14 Sales and Operations Planning S14 Operational Decision-Making Tools: Linear Programming 15 Resource Planning Systems 16 Lean Production Systems 17 Scheduling Operations Management Creating Value Along the Supply Chain Operations Management Creating Value Along the Supply Chain 11th Edition Roberta S. Russell, Bernard W. Taylor Concept Check Questions for Learning Objectives Chapter 1 – Introduction to Operations and Supply Chain Management The Operations Function 1. The operations function interacts with a. Marketing b. Suppliers c. Human resources d. Finance e. All of the above Difficulty: Easy Answer: d 2. Operations is often described as a. the creative core of an organization b. a transformation process c. the source of firm profitability d. all of the above Difficulty: Easy Answer: b The Evolution of Operations and Supply Chain Management 1. helped to enable the Industrial Revolution. a. Linear programming b. Quality circles c. Interchangeable parts d. The Internet Difficulty: Easy Answer: c 2. The Principles of Scientific Management were proposed by a. Adam Smith b. Henry Ford c. Frederick Taylor d. Elton Mayo Difficulty: Easy Answer: c 3. Supply chain management emerged as a. companies started to outsource production b. the number of suppliers for each company grew c. globalization expanded the reach of suppliers and customers d. all of the above Difficulty: Easy Answer: d 4. The quality revolution was brought to us by a. Germany b. Japan c. China d. Mexico Difficulty: Easy Answer: b Globalization 1. Globalization has grown rapidly due to a. World trade agreements b. The Internet c. Outsourcing d. All of the above Difficulty: Easy Answer: d 2. Which of the following countries has the highest hourly wage rate? a. Norway b. U.S. c. Germany d. South Korea Difficulty: Moderate Answer: a 3. Companies go global to a. take advantage of favorable costs Operations Management Creating Value Along the Supply Chain Operations Management Creating Value Along the Supply Chain b. gain access to international markets c. build reliable sources of supply d. all of the above Difficulty: Easy Answer: d 4. Which of the following countries has the highest trade in goods as a percent of GDP? a. U.S. b. Germany c. Japan d. China Difficulty: moderate Answer: b Productivity and Competitiveness 1. The most common measure of productivity is a. Labor productivity b. Multifactor productivity c. Material productivity d. Technological productivity Difficulty: Easy Answer: a 2. Productivity is defined as a. output over input b. input over output c. process yield d. exports minus imports Difficulty: Easy Answer: a Strategy and Operations 1. A company's is what they do better than anyone else. a. primary task b. core competence c. order qualifier d. positioning strategy Operations Management Creating Value Along the Supply Chain Difficulty: Easy Answer: b