NRF Rise Up Study Questions and Answers

NRF Rise Up Study Questions and Answers A customer purchased a pair of pants at a department store. The salesperson fitted them and marked where to put them. When the customer picked the pants up, they were too short. He tells the salesperson he can't wear them like that and asks to have them changed. How should the salesperson respond? ANSWER Apologize, admit there was a mistake made, and assure the customer the situation will be quickly resolved. Why is it important for you to show how your store's products compare to a competitor's products? ANSWER To highlight the differences between your products and the competitor's After eating a delicious meal at a restaurant, a customer fills out the survey card that is on the table. The customer marks that the food and service were great. which of the following describes the benefit of this type of customer contact? ANSWER Makes customer feedback easy What is the best way to deal with negative customer feedback posted in a customer survey on social media? ANSWER Encourage the feedback and think of the comments as free market research A customer returns a laptop and tells you one of the features isn't working. You are familiar with that laptop and its features. What should you do FIRST? ANSWER Test the customer's laptop and see if there is a problem with the feature What question should sales associates ask themselves when studying competitor's products and services? ANSWER Why would I buy my own company's products or services over a competitor's?