C715 Organizational Behavior Exam Questions: WGU C715
Organizational Behavior Exam Study Questions & Answers
Which of the following does the heredity approach state? - ANSWER:An individual's personality is
determined by molecular structure of the genes.
________ is as important for managers as for front-line employees and, among all Big Five Model traits,
is most consistently related to job performance. - ANSWER:Conscientiousness
Individuals scoring ________ have a strong ability to adjust behavior to external, situational factors and
can behave differently in different situations. - ANSWER:high on self-monitoring
Which of the following is true of values? - ANSWER:They have content and intensity attributes.
Which of the following is an instrumental value? - ANSWER:personal discipline
Which of the following statements is true regarding perception? - ANSWER:Our perception of reality can
be different from the objective reality.
Which of the following is an example of internally caused behavior? - ANSWER:An employee was fired
from work because they violated a company policy.
A process of making decisions by constructing simplified models that extract the essential features from
problems without capturing all their complexity is known as ________. - ANSWER:bounded rationality
_______ bias refers to the tendency for people to base their judgments on information that is easily
accessible. - ANSWER:Availability
According to the concept of ________, decisions are made solely on the basis of their outcomes, ideally
to provide the greatest good for the greatest number - ANSWER:utilitarianism
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily
needs? - ANSWER:physiological
Which of the following statements is true regarding goal-setting theory? - ANSWER:People do better
when they get feedback on how well they are progressing toward their goals.
Which of the following sources of increasing self-efficacy involves gaining relevant experience with a
particular task or job? - ANSWER:enactive mastery
A high school teacher wants students to actively participate more in class. The teacher decides to use
reinforcement theory to get the required results. Which of the following methods is most likely to be
used? - ANSWER:The teacher is going to give students extra credit each time that they contribute.
In equity theory, individuals assess the ________. - ANSWER:outcome-input ratio
, Which of the following is true regarding formal groups? - ANSWER:They are marked by stipulated
behaviors in pursuit of organizational goals.
"A" is devout and very active in a church. "A" is also a very dedicated employee. "A's" manager offers "A"
a promotion, but the new role will require work on Sundays. "A" would like the promotion but realizes
that it would require missing some church activities. In this situation, A is most likely to experience
________. - ANSWER:role conflict
Which of the following is an effective means of countering social loafing? - ANSWER:ensuring that
individual contributions to the group's outcome are identified
Which of the following statements is true regarding the effect of group cohesiveness and performance
norms on group productivity? - ANSWER:When both cohesiveness and performance norms are high,
productivity will be high.
Which of the following steps can be taken by a manager so as to minimize groupthink? -
ANSWER:seeking input from employees before the group leader presents opinions
Studies demonstrate that ________ conflicts are almost always ________. - ANSWER:relationship;
dysfunctional
Stage II of the conflict process deals with the conflict being ________. - ANSWER:perceived and felt
"A's" cubicle neighbor "B", though an understanding and great co-worker, talks loudly on the phone. "A"
gets annoyed every time "B's" phone rings but has decided it's simply not worth the trouble to talk
about it. "A's" conflict-handling intention is called ________. - ANSWER:competing
Conflict is dysfunctional when it ________. - ANSWER:reduces group cohesiveness
Which of the following accurately differentiates between work groups and work teams? - ANSWER:Work
teams generate a potential for an organization to generate greater outputs with no increase in inputs,
while work groups cannot perform this function.
Which of the following statements is true regarding self-managed work teams? - ANSWER:In the case of
self-managed work teams, supervisory positions take on decreased importance.
Which of the following statements is true regarding size of teams? - ANSWER:When teams have excess
members, cohesiveness declines
Which of the following is most likely to increase team efficacy? - ANSWER:helping the team achieve
small successes
Work should be performed by an individual if ________. - ANSWER:the work is simple and does not
require diverse input
1) A strong culture should reduce employee turnover, because it results in ________. -
ANSWER:cohesiveness and organizational commitment
Culture is most likely to be a liability when ________. - ANSWER:the organization's environment is
dynamic
Organizational Behavior Exam Study Questions & Answers
Which of the following does the heredity approach state? - ANSWER:An individual's personality is
determined by molecular structure of the genes.
________ is as important for managers as for front-line employees and, among all Big Five Model traits,
is most consistently related to job performance. - ANSWER:Conscientiousness
Individuals scoring ________ have a strong ability to adjust behavior to external, situational factors and
can behave differently in different situations. - ANSWER:high on self-monitoring
Which of the following is true of values? - ANSWER:They have content and intensity attributes.
Which of the following is an instrumental value? - ANSWER:personal discipline
Which of the following statements is true regarding perception? - ANSWER:Our perception of reality can
be different from the objective reality.
Which of the following is an example of internally caused behavior? - ANSWER:An employee was fired
from work because they violated a company policy.
A process of making decisions by constructing simplified models that extract the essential features from
problems without capturing all their complexity is known as ________. - ANSWER:bounded rationality
_______ bias refers to the tendency for people to base their judgments on information that is easily
accessible. - ANSWER:Availability
According to the concept of ________, decisions are made solely on the basis of their outcomes, ideally
to provide the greatest good for the greatest number - ANSWER:utilitarianism
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily
needs? - ANSWER:physiological
Which of the following statements is true regarding goal-setting theory? - ANSWER:People do better
when they get feedback on how well they are progressing toward their goals.
Which of the following sources of increasing self-efficacy involves gaining relevant experience with a
particular task or job? - ANSWER:enactive mastery
A high school teacher wants students to actively participate more in class. The teacher decides to use
reinforcement theory to get the required results. Which of the following methods is most likely to be
used? - ANSWER:The teacher is going to give students extra credit each time that they contribute.
In equity theory, individuals assess the ________. - ANSWER:outcome-input ratio
, Which of the following is true regarding formal groups? - ANSWER:They are marked by stipulated
behaviors in pursuit of organizational goals.
"A" is devout and very active in a church. "A" is also a very dedicated employee. "A's" manager offers "A"
a promotion, but the new role will require work on Sundays. "A" would like the promotion but realizes
that it would require missing some church activities. In this situation, A is most likely to experience
________. - ANSWER:role conflict
Which of the following is an effective means of countering social loafing? - ANSWER:ensuring that
individual contributions to the group's outcome are identified
Which of the following statements is true regarding the effect of group cohesiveness and performance
norms on group productivity? - ANSWER:When both cohesiveness and performance norms are high,
productivity will be high.
Which of the following steps can be taken by a manager so as to minimize groupthink? -
ANSWER:seeking input from employees before the group leader presents opinions
Studies demonstrate that ________ conflicts are almost always ________. - ANSWER:relationship;
dysfunctional
Stage II of the conflict process deals with the conflict being ________. - ANSWER:perceived and felt
"A's" cubicle neighbor "B", though an understanding and great co-worker, talks loudly on the phone. "A"
gets annoyed every time "B's" phone rings but has decided it's simply not worth the trouble to talk
about it. "A's" conflict-handling intention is called ________. - ANSWER:competing
Conflict is dysfunctional when it ________. - ANSWER:reduces group cohesiveness
Which of the following accurately differentiates between work groups and work teams? - ANSWER:Work
teams generate a potential for an organization to generate greater outputs with no increase in inputs,
while work groups cannot perform this function.
Which of the following statements is true regarding self-managed work teams? - ANSWER:In the case of
self-managed work teams, supervisory positions take on decreased importance.
Which of the following statements is true regarding size of teams? - ANSWER:When teams have excess
members, cohesiveness declines
Which of the following is most likely to increase team efficacy? - ANSWER:helping the team achieve
small successes
Work should be performed by an individual if ________. - ANSWER:the work is simple and does not
require diverse input
1) A strong culture should reduce employee turnover, because it results in ________. -
ANSWER:cohesiveness and organizational commitment
Culture is most likely to be a liability when ________. - ANSWER:the organization's environment is
dynamic
