C715 Organizational Behavior Exam: Questions & Answers
Define Myers-Briggs Type Indicator (MBTI) - ANSWER:An introspective self-report questionnaire
designed to indicate psychological preferences in how people perceive the world and make decisions.
Define Big Five personality traits (aka, The five-factor model (FFM) - ANSWER:Openness to experience,
Conscientiousness, Extraversion, Agreeableness, emotional stability
Define OB - ANSWER:Organizational behavior is the study of the way people interact within groups.
Terminal values - ANSWER:Goals that we work towards and view as most desirable.
Instrumental values - ANSWER:Preferred methods of behavior.
Identify Hofstede's five value dimensions of national culture - ANSWER:Power distance, Individualism vs
collectivism, Masculinity versus femininity, Uncertainty avoidance, Long-term versus short-term
orientation
Power distance
(Hofstede's five value dimensions of national culture) - ANSWER:The degree to which people in a country
accept that power in institutions and organizations is distributed unequally.
Masculinity versus femininity
(Hofstede's five value dimensions of national culture) - ANSWER:The degree to which the culture favors
traditional masculine roles such as achievement, power, and control, as opposed to viewing men and
women as equals.
Attribution Theory - ANSWER:An attempt to determine whether an individual's behavior is internally or
externally caused.
3 Factors of Attribution Theory - ANSWER:distinctiveness, consensus, consistency
Common decision biases or errors - ANSWER:Overconfidence, Anchoring, Confirmation, Availability,
Escalation of Commitment, Randomness Error, Risk Aversion, Hindsight
Utilitarian
Ethical Decision Criteria - ANSWER:Goal to provide the greatest good for the greatest number.
Rights
Ethical Decision Criteria - ANSWER:Decisions consistent with fundamental liberties and privileges
Justice
Ethical Decision Criteria - ANSWER:Decisions that impose and enforce rules fairly and impartially so there
is an equitable distribution of benefits and costs.
Three Ethical Decision Criteria - ANSWER:Utilitarian, Rights, Justice
, Three-component model of creativity - ANSWER:The proposition that individual creativity requires
expertise, creative thinking skills, and intrinsic task motivation.
Three key elements of motivation - ANSWER:intensity, direction, and persistence
What are the hierarchy of needs in Theory of motivation by Abraham Maslow's - ANSWER:Physiological,
Safety, Social, Esteem, Self-actualization
Theory X
(Douglas McGregor motivation theory) - ANSWER:The assumption that employees dislike work, are lazy,
dislike responsibility, and must be coerced to perform.
Theory Y
(Douglas McGregor motivation theory) - ANSWER:The assumption that employees like work, are
creative, seek responsibility and can exercise self-direction.
Two-factor theory
Frederick Herzberg motivation theory - ANSWER:A theory that relates intrinsic factors to job satisfaction
and associates extrinsic factors with dissatisfaction. Also called motivation-hygiene theory.
hygiene factors
Frederick Herzberg motivation theory - ANSWER:Factors—such as company policy and administration,
supervision, and salary—that, when adequate in a job, placate workers. When these factors are
adequate, people will not be dissatisfied.
McClelland's theory of needs - ANSWER:A theory that states achievement, power, and affiliation are
three important needs that help explain motivation.
5 stages of group development - ANSWER:forming, storming, norming, performing, and adjourning.
traditional view of conflict - ANSWER:The belief that all conflict is harmful and must be avoided.
interactionist view of conflict - ANSWER:The belief that conflict is not only a positive force in a group but
also an absolute necessity for a group to perform effectively.
5 stages of the conflict process - ANSWER:potential opposition or incompatibility, cognition and
personalization, intentions, behavior, and outcomes.
Distributive bargaining - ANSWER:Negotiation that seeks to divide up a fixed amount of resources; a win-
lose situation.
Integrative Bargaining - ANSWER:Negotiation that seeks one or more settlements that can create a win-
win solution.
Five steps of the negotiation process - ANSWER:(1) preparation and planning, (2) definition of ground
rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and
implementation.
Define Myers-Briggs Type Indicator (MBTI) - ANSWER:An introspective self-report questionnaire
designed to indicate psychological preferences in how people perceive the world and make decisions.
Define Big Five personality traits (aka, The five-factor model (FFM) - ANSWER:Openness to experience,
Conscientiousness, Extraversion, Agreeableness, emotional stability
Define OB - ANSWER:Organizational behavior is the study of the way people interact within groups.
Terminal values - ANSWER:Goals that we work towards and view as most desirable.
Instrumental values - ANSWER:Preferred methods of behavior.
Identify Hofstede's five value dimensions of national culture - ANSWER:Power distance, Individualism vs
collectivism, Masculinity versus femininity, Uncertainty avoidance, Long-term versus short-term
orientation
Power distance
(Hofstede's five value dimensions of national culture) - ANSWER:The degree to which people in a country
accept that power in institutions and organizations is distributed unequally.
Masculinity versus femininity
(Hofstede's five value dimensions of national culture) - ANSWER:The degree to which the culture favors
traditional masculine roles such as achievement, power, and control, as opposed to viewing men and
women as equals.
Attribution Theory - ANSWER:An attempt to determine whether an individual's behavior is internally or
externally caused.
3 Factors of Attribution Theory - ANSWER:distinctiveness, consensus, consistency
Common decision biases or errors - ANSWER:Overconfidence, Anchoring, Confirmation, Availability,
Escalation of Commitment, Randomness Error, Risk Aversion, Hindsight
Utilitarian
Ethical Decision Criteria - ANSWER:Goal to provide the greatest good for the greatest number.
Rights
Ethical Decision Criteria - ANSWER:Decisions consistent with fundamental liberties and privileges
Justice
Ethical Decision Criteria - ANSWER:Decisions that impose and enforce rules fairly and impartially so there
is an equitable distribution of benefits and costs.
Three Ethical Decision Criteria - ANSWER:Utilitarian, Rights, Justice
, Three-component model of creativity - ANSWER:The proposition that individual creativity requires
expertise, creative thinking skills, and intrinsic task motivation.
Three key elements of motivation - ANSWER:intensity, direction, and persistence
What are the hierarchy of needs in Theory of motivation by Abraham Maslow's - ANSWER:Physiological,
Safety, Social, Esteem, Self-actualization
Theory X
(Douglas McGregor motivation theory) - ANSWER:The assumption that employees dislike work, are lazy,
dislike responsibility, and must be coerced to perform.
Theory Y
(Douglas McGregor motivation theory) - ANSWER:The assumption that employees like work, are
creative, seek responsibility and can exercise self-direction.
Two-factor theory
Frederick Herzberg motivation theory - ANSWER:A theory that relates intrinsic factors to job satisfaction
and associates extrinsic factors with dissatisfaction. Also called motivation-hygiene theory.
hygiene factors
Frederick Herzberg motivation theory - ANSWER:Factors—such as company policy and administration,
supervision, and salary—that, when adequate in a job, placate workers. When these factors are
adequate, people will not be dissatisfied.
McClelland's theory of needs - ANSWER:A theory that states achievement, power, and affiliation are
three important needs that help explain motivation.
5 stages of group development - ANSWER:forming, storming, norming, performing, and adjourning.
traditional view of conflict - ANSWER:The belief that all conflict is harmful and must be avoided.
interactionist view of conflict - ANSWER:The belief that conflict is not only a positive force in a group but
also an absolute necessity for a group to perform effectively.
5 stages of the conflict process - ANSWER:potential opposition or incompatibility, cognition and
personalization, intentions, behavior, and outcomes.
Distributive bargaining - ANSWER:Negotiation that seeks to divide up a fixed amount of resources; a win-
lose situation.
Integrative Bargaining - ANSWER:Negotiation that seeks one or more settlements that can create a win-
win solution.
Five steps of the negotiation process - ANSWER:(1) preparation and planning, (2) definition of ground
rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and
implementation.
