ASE MLR Exam Study Guide: Questions & Answers
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses
and click submit. - ANSWER:Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANSWER:Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? - ANSWER:F12
When to use RTC Reset? - ANSWER:To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard drive is detected? -
ANSWER:Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANSWER:In the event of system board
replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to
replacing the suspected failed part? - ANSWER:Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. -
ANSWER:True
If recovery image from both system's primary hard drive and external USB key is present, which image
will the BIOS Recovery 2 tool select? - ANSWER:Recovery image from the external USB key
, How will the Dell Command Utility Update help Customers? - ANSWER:Dell Command Utility Update will
check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANSWER:False
If ePSA passes the hard drive test and still the system does not load the operating system, what could the
issue be? - ANSWER:Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - ANSWER:If the part has visible
damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part
with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or
bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately.
If the part contained in the box was secured properly without visible damage, continue with the next
steps.
What is BIOS Auto-Recovery? - ANSWER:BIOS Auto-Recovery is an automatic recovery process occurred
if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive
is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? - ANSWER:The
systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ANSWER:BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an
Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. -
ANSWER:True
Which is the easiest way to verify the functionality of system board? - ANSWER:By removing the memory
module
Select the correct service scenario for a Dell system factory installed with Windows 10 which has been
root caused to a fault MB. - ANSWER:Replacement motherboard will be dispatched together with
Windows Universal Replacement DPK which will be used for activation.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses
and click submit. - ANSWER:Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANSWER:Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? - ANSWER:F12
When to use RTC Reset? - ANSWER:To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard drive is detected? -
ANSWER:Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANSWER:In the event of system board
replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to
replacing the suspected failed part? - ANSWER:Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. -
ANSWER:True
If recovery image from both system's primary hard drive and external USB key is present, which image
will the BIOS Recovery 2 tool select? - ANSWER:Recovery image from the external USB key
, How will the Dell Command Utility Update help Customers? - ANSWER:Dell Command Utility Update will
check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANSWER:False
If ePSA passes the hard drive test and still the system does not load the operating system, what could the
issue be? - ANSWER:Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - ANSWER:If the part has visible
damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part
with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or
bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately.
If the part contained in the box was secured properly without visible damage, continue with the next
steps.
What is BIOS Auto-Recovery? - ANSWER:BIOS Auto-Recovery is an automatic recovery process occurred
if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive
is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? - ANSWER:The
systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - ANSWER:BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an
Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. -
ANSWER:True
Which is the easiest way to verify the functionality of system board? - ANSWER:By removing the memory
module
Select the correct service scenario for a Dell system factory installed with Windows 10 which has been
root caused to a fault MB. - ANSWER:Replacement motherboard will be dispatched together with
Windows Universal Replacement DPK which will be used for activation.
