Professional Communication Skills for Nurses 9th
Edition by Elizabeth Arnold, Kathleen Boggs
,Table of contents m m
PART m I: Conceptual
m m Foundations m of m Interpersonal m Relationships m and m Professional
m CommunicationmSkills
1. Theory-Based mPerspectives mand mContemporary mDynamics
2. Professional mGuides mfor mNursing mCommunication
3. Clinical mJudgment mand mEthical mDecision mMaking
4. Clarity mand mSafety min mCommunication
PART mII: mEssential mCommunication mSkills
5. Developing mTherapeutic mCommunication mSkills
6. Variation min mCommunication mStyles
7. Intercultural mCommunication
8. Therapeutic mCommunication min mGroups
PART mIII: mTherapeutic mInterpersonal mRelationship mSkills
,9. Self-Concept min mProfessional mInterpersonal mRelationships
10. Developing mTherapeutic mRelationships
11. Bridges mand mBarriers min mTherapeutic mRelationships
12. Communicating mwith mFamilies
13. Resolving mConflicts mBetween mNurse mand mClient
PART mIV: mCommunicating mto mFoster mHealth mLiteracy mand mHealth mPromotion mand mPrevention
m ofmDisease mAmong mDiverse mPopulations
14. Communicating mto mEncourage mHealth mLiteracy mand mHealth mPromotion mand mPrevention mof mDisease
15. Health mTeaching mand mCoaching
16. Empowerment-Oriented mCommunication mStrategies mto mReduce mStress
PART mV: mAccommodating mClients mwith mSpecial mCommunication mNeeds
17. Communicating mwith mClients mExperiencing mCommunication mDeficits
18. Communicating mwith mChildren
19. Communicating mwith mOlder mAdults
20. Communicating mwith mClients min mCrisis
21. Communicating mwith mClients mand mFamilies mat mEnd mof mLife
PART mVI: mCollaborative mand mProfessional mCommunication
22. Role mRelationships mand mInterpersonal mCommunication
23. Communicating mwith mOther mHealth mProfessionals
24. Communicating mfor mContinuity mof mCare
25. Documentation min man mElectronic mEra
26. Communication mat mthe mPoint mof mCare: mApplication mof me-Health mTechnologies
, Chapter 1: Theory Based Perspectives and Contemporary
m m m m m m
Dynamics Arnold: Interpersonal Relationships, 7th Edition
m m m m m m
MULTIPLE mCHOICE
1. When mdescribing mnursing mto ma mgroup mof mnursing mstudents, mthe mnursing minstructor mlists mall
mof mthemfollowing mcharacteristics mof mnursing mexcept
a. historically mnursing mis mas mold mas mmankind.
b. nursing mwas moriginally mpracticed minformally mby mreligious morders mdedicated mto
m care mofmthe msick.
c. nursing mwas mlater mpracticed min mthe mhome mby mfemale mcaregivers mwith mno
formalmeducation.
m
d. nursing mhas malways mbeen midentifiable mas ma mdistinct moccupation.
ANS: m A
Historically, mnursing mis mas mold mas mmankind. mOriginally mpracticed minformally mby mreligious
morders mdedicated mto mcare mof mthe msick mand mlater min mthe mhome mby mfemale mcaregivers mwith mno
mformal meducation, mnursing mwas mnot midentifiable mas ma mdistinct moccupation muntil mthe m1854
mCrimean mwar. mThere, mFlorence mNightingale’s mNotes mon mNursing mintroduced mthe mworld mto mthe
mfunctional mroles mofm
professional mnursing mand mthe mneed mfor mformal meducation.
DIF: Cognitive mLevel: mComprehension REF: mp.
m1mTOP: m Step mof mthe mNursing mProcess: mAll mphases
MSC: m Client mNeeds: mPsychosocial mIntegrity
2. The mnursing mprofession’s mfirst mnurse mresearcher, mwho mserved mas man mearly madvocate mfor mhigh-
qualitymcare mand mused mstatistical mdata mto mdocument mthe mneed mfor mhandwashing min mpreventing
minfection, mwas
a. Abraham mMaslow.
b. Martha mRogers.
c. Hildegard mPeplau.
d. Florence mNightingale.
ANS: m D
An mearly madvocate mfor mhigh-quality mcare, mFlorence mNightingale’s muse mof mstatistical mdata mto
mdocument mthe mneed mfor mhandwashing min mpreventing minfection mmarks mher mas mthe
mprofession’s mfirstm
nurse mresearcher.
DIF: Cognitive mLevel: mKnowledge REF: mp.
m1mTOP: m Step mof mthe mNursing mProcess: mAll mphases
MSC: m Client mNeeds: mManagement mof mCare
3. Today, mprofessional mnursing meducation mbegins mat mthe
a. undergraduate mlevel.
b. graduate mlevel.