Operations Management Creating Value
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Along the Supply Chain, 11th Edition (Russell)
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Verified Chapters 1 - 17, Complete
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Operations Management Creating Value Along the Supply Chain
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,TABLE OF CONTENTS IILL IILL
1 Introduction to Operations and Supply Chain Management
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2 Quality Management
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3 Statistical Process Control
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S3 Operational Decision-Making Tools: Acceptance Sampling
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4 Product Design
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5 Service Design
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6 Processes and Technology
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7 Capacity and Facilities Design
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S7 Operational Decision-Making Tools: Facility Location Models
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8 Human Resources
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S8 Operational Decision-Making Tools: Work Measurement
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9 Project Management
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10 Supply Chain Management Strategy and Design
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11 Global Supply Chain Procurement and Distribution
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S11 Operational Decision-Making Tools: Transportation and Transshipment Models
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12 Forecasting
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13 Inventory Management
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S13 Operational Decision-Making Tools: Simulation
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14 Sales and Operations Planning
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S14 Operational Decision-Making Tools: Linear Programming
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15 Resource Planning Systems
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16 Lean Production Systems
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17 Scheduling
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Operations Management Creating Value Along the Supply Chain
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, Operations Management Creating Value Along the Supply Chain 11th IIll IIll IIll IIll IIll IIll IIll IIll
EditionRoberta S. Russell, Bernard W. Taylor IIll Il IIll IIll IIll IIll IIll
Concept Check Questions for Learning Objectives IIll IIll IIll IIll IIll
Chapter 1 – Introduction to Operations and Supply Chain Management
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The Operations Function
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1. The operations function interacts with
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a. Marketing
b. Suppliers
c. Human resources IIll
d. Finance
e. All of the above IIll IIll IIll
Difficulty:
EasyAnswer:
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d
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2. Operations is often described as IIll IIll IIll IIll
a. the creative core of an organization IIll IIll IIll IIll IIll
b. a transformation process IIll IIll
c. the source of firm profitability IIll IIll IIll IIll
d. all of the above IIll IIll IIll
Difficulty:
EasyAnswer:
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b
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The Evolution of Operations and Supply Chain Management
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1. IIll helped to enable the Industrial Revolution.
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a. Linear programming IIll
b. Quality circles IIll
c. Interchangeable parts IIll
d. The Internet IIll
Difficulty:
EasyAnswer:
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c
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2. The Principles of Scientific Management were proposed by
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a. Adam Smith IIll
b. Henry Ford IIll
c. Frederick Taylor IIll
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, d. Elton Mayo IIll
Difficulty:
EasyAnswer: c
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3. Supply chain management emerged as
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a. companies started to outsource production IIll IIll IIll IIll
b. the number of suppliers for each company grew
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c. globalization expanded the reach of suppliers and customers IIll IIll IIll IIll IIll IIll IIll
d. all of the above IIll IIll IIll
Difficulty:
EasyAnswer:
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d
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4. The quality revolution was brought to us by
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a. Germany
b. Japan
c. China
d. Mexico
Difficulty:
EasyAnswer:
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b
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Globalization
1. Globalization has grown rapidly due to IIll IIll IIll IIll IIll
a. World trade agreements IIll IIll
b. The Internet IIll
c. Outsourcing
d. All of the above IIll IIll IIll
Difficulty:
EasyAnswer:
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d
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2. Which of the following countries has the highest hourly wage rate?
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a. Norway
b. U.S.
c. Germany
d. South Korea IIll
Difficulty:
ModerateAnswer: a
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3. Companies go global to IIll IIll IIll
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