SmartScholarHub
Dell Client 2023/2024 Assessment | Questions and Answers|
100% Correct
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - (answers)Whenever possible, swap with a good known part to
test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist |
Onboard Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) -
(answers)ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - (answers)Place the box on
a secure surface and break the tamper proof seal with a safe tool. Carefully open
the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid
touching the surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - (answers)Hard Disk Drive with password set.
, SmartScholarHub
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) -
(answers)Power on the system. When the Dell logo appears, tap the F12 key to
access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic
components of the system? - (answers)Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - (answers)AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on
the system. Which option under the BIOS would help to fix this issue? -
(answers)Boot Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
(answers)Use the up and down arrow keys to select Diagnostics on the menu and
press the Enter key.
Dell Client 2023/2024 Assessment | Questions and Answers|
100% Correct
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - (answers)Whenever possible, swap with a good known part to
test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist |
Onboard Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) -
(answers)ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - (answers)Place the box on
a secure surface and break the tamper proof seal with a safe tool. Carefully open
the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid
touching the surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - (answers)Hard Disk Drive with password set.
, SmartScholarHub
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) -
(answers)Power on the system. When the Dell logo appears, tap the F12 key to
access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic
components of the system? - (answers)Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops?
(Select 2) - (answers)AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on
the system. Which option under the BIOS would help to fix this issue? -
(answers)Boot Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
(answers)Use the up and down arrow keys to select Diagnostics on the menu and
press the Enter key.
