WGU Fundamentals for Success in Business - D072 | ACCURATE QUESTIONS AND DETAILED ANSWERS | GUARANTEED PASS | GRADED A | LATEST UPDATE

Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity? 1. Adhocracy 2. Clan 3. Hierarchy 4. Market - CORRECT ANSWER-4. Market An employee transfers from one department to another department in an organization. Which reality will the employee experience in relation to this change? 1. The organizational culture will change. 2. The department sub-cultures may differ. 3. The organizational culture may no longer matter. 4. The department sub-cultures will remain the same. - CORRECT ANSWER-2. The department sub-cultures may differ. Which communication channel contains an item like an organization's newsletter? 1. Lean 2. Richest 3. Leanest 4. Rich - CORRECT ANSWER-3. Leanest Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand? 1. Passive 2. Assertive 3. Aggressive 4. Passive-aggressive - CORRECT ANSWER-4. Passive-aggressive Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process? 1. Passive 2. Assertive 3. Aggressive 4. Passive-aggressive - CORRECT ANSWER-3. Aggressive How can a manager exhibit supportive communication? 1. Be person-oriented 2. Make global statements 3. Use descriptive language 4. Display one-way listening - CORRECT ANSWER-3. Use descriptive language During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager? 1. Passive 2. Assertive 3. Aggressive 4. Passive-aggressive - CORRECT ANSWER-4. Passive-aggressive A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so? 1. Use social media as a tool to connect multiple stakeholders 2. Use forms of social media with which the leader is most comfortable 3. Use social media as the preferred tool for generating new customers 4. Use social media as the preferred method for communicating with employees - CORRECT ANSWER-1. Use social media as a tool to connect multiple stakeholders What is true about emotional intelligence in the workplace? 1. Emotional intelligence is equally important in all work situations and job positions. 2. The lower the emotional intelligence one has, the less ethical the individual will be. 3. The higher the emotional intelligence one has, the more ethical the individual will be. 4. The importance of emotional intelligence varies by situation and job position. - CORRECT ANSWER-4. The importance of emotional intelligence varies by situation and job position. A U.S. company hires a new employee from Germany. The new employee is being trained by other employees on the company's conflict resolution practices in alignment with the company's mission and ethical standards. As part of the training, the employee identifies how the ethical values of the company are consistent with the employee's values.Which aspect of the company is the employee learning? 1. Organization Culture 2. Organizational Leadership 3. International Business Culture 4. International Business Success - CORRECT ANSWER-1. Organization Culture A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's managerial designation? 1. Leader 2. Manager 3. Individual 4. Team Member - CORRECT ANSWER-Individual A newly hired manager has years of experience with evaluating team performance to make improvements. Which area of managerial skills does this new manager possess? 1. Analysis 2. Technical 3. Communication 4. People - CORRECT ANSWER-1. Analysis A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. Which technique is the new employee being encouraged to display? 1. Empathy 2. Motivation 3. Self-regulation 4. Self-awareness - CORRECT ANSWER-2. Motivation What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence? 1. To encourage employees to adopt the same emotional intelligence strategies as themselves 2. To have employees perfect their professional interpersonal relationships with coworkers 3. To have employees improve the quality of their technical proficiency based on their stated job role 4. To encourage employees to regularly think about issues relating to emotional intelligence - CORRECT ANSWER-4. To encourage employees to regularly think about issues relating to emotional intelligence An individual has the ability to guide others due to her knowledge base about a product. Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics. Which profile exhibits this type of behavior? 1. Team member 2. Leader 3. Manager 4. Director - CORRECT ANSWER-2. Leader A manager has met with each of her direct reports to understand their thoughts and feelings about day-to-day processes. The manager now needs to clearly state those needs and problems in order to move forward. Which step of the design process is the manager experiencing? 1. Define 2. Ideate 3. Prototype 4. Empathize - CORRECT ANSWER-1. Define A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale. Which stage of the design thinking process is the manager performing? 1. Ideate 2. Define 3. Empathize 4. Prototype - CORRECT ANSWER-3. Empathize Which style of leadership is appropriate for followers who have high competence but low commitment? 1. Telling 2. Selling 3. Participating 4. Delegating - CORRECT ANSWER-3. Participating The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies: 1. Attraction 2. Selection 3. Attrition 4. Acculturation - CORRECT ANSWER-2. Selection An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person-organization misfit has occurred. This exemplifies: 1. Attraction 2. Selection 3. Attrition 4. Acculturation - CORRECT ANSWER-3. Attrition The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager postion. This is an exmaple of: 1. Person - Organization Fit 2. Attraction 3. Acculturation 4. Person-Job Fit - CORRECT ANSWER-4. Person-Job Fit Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________? 1. Attraction 2. Organizational Culture 3. Subculture 4. Organizational Values - CORRECT ANSWER-3. Subculture Tentative communication style used by those who are hesitant to speak up 1. Passive 2. Assertive 3. Aggressive 4. Passive-Aggressive - CORRECT ANSWER-1. Passive