HCA100 EXAM - Interpersonal Communications With
Questions & Veried Answers Already Graded A+
Maslow's Hierarchy of Needs - ANSWER>>Level 1 = Physiological Needs
Level 2 = Safety and Security
Level 3 = Relationships, Love and Affection
Level 4 = Self Esteem
Level 5 = Self Actualization
Why do we communicate? - ANSWER>>So that our physical needs, identity needs,
social needs, practical needs are met.
Principles of Communication - ANSWER>>Communication is transactional, is
intentional/un-intentional, has content, has a relation dimension, is irreversible, is
unrepeatable.
The 7 Elements of Communication - ANSWER>>Source, Encoding, Message,
Channel/Transmission, Receiver, Decode and Feedback.
The 3 Care Provider Values - ANSWER>>Warmth, Respect, and Empathy.
Dyadic Communication - ANSWER>>An exchange of information between two people.
Ethnocentrism - ANSWER>>Belief in the superiority of one's nation or ethnic group.
Quantitative communication - ANSWER>>Any interaction between two people. (Dyadic)
Qualitative communication - ANSWER>>An interaction in which people treat one
another as unique individuals regardless of the context in which the interaction occurs
or the number of people involved.
, Misconceptions about communication - ANSWER>>Communication does not seek
understanding, more is not always better, communicating won't solve all problems,
effective communication does not come naturally.
Ingroups - ANSWER>>Groups to which we belong.
Outgroups - ANSWER>>Groups to which we do not belong.
Coculture - ANSWER>>Subgroup of a specific culture.
Communication Competence - ANSWER>>A balance between effective and appropriate
communication.
Competent communication includes... - ANSWER>>A repertoire of skills, adaptability,
skillful performance, empathy, cognitive complexity and self monitoring.
Culturally sensitive communication - ANSWER>>You prepare yourself, can recognize
fears and differences, can find differences in meaning, there is some rule
consciousness.
Levels of Communication - ANSWER>>Level 1 = Displays visible approval and
disinterest
Level 2 = Neutral or absent gestures and responses that sound mechanical
Level 3 = Clearly shows attention and interest
Level 4 = Person is intensely involved and attentive. Clients feel accepted and valued.
Empathy - ANSWER>>The ability to understand and share the feelings of another.
Questions & Veried Answers Already Graded A+
Maslow's Hierarchy of Needs - ANSWER>>Level 1 = Physiological Needs
Level 2 = Safety and Security
Level 3 = Relationships, Love and Affection
Level 4 = Self Esteem
Level 5 = Self Actualization
Why do we communicate? - ANSWER>>So that our physical needs, identity needs,
social needs, practical needs are met.
Principles of Communication - ANSWER>>Communication is transactional, is
intentional/un-intentional, has content, has a relation dimension, is irreversible, is
unrepeatable.
The 7 Elements of Communication - ANSWER>>Source, Encoding, Message,
Channel/Transmission, Receiver, Decode and Feedback.
The 3 Care Provider Values - ANSWER>>Warmth, Respect, and Empathy.
Dyadic Communication - ANSWER>>An exchange of information between two people.
Ethnocentrism - ANSWER>>Belief in the superiority of one's nation or ethnic group.
Quantitative communication - ANSWER>>Any interaction between two people. (Dyadic)
Qualitative communication - ANSWER>>An interaction in which people treat one
another as unique individuals regardless of the context in which the interaction occurs
or the number of people involved.
, Misconceptions about communication - ANSWER>>Communication does not seek
understanding, more is not always better, communicating won't solve all problems,
effective communication does not come naturally.
Ingroups - ANSWER>>Groups to which we belong.
Outgroups - ANSWER>>Groups to which we do not belong.
Coculture - ANSWER>>Subgroup of a specific culture.
Communication Competence - ANSWER>>A balance between effective and appropriate
communication.
Competent communication includes... - ANSWER>>A repertoire of skills, adaptability,
skillful performance, empathy, cognitive complexity and self monitoring.
Culturally sensitive communication - ANSWER>>You prepare yourself, can recognize
fears and differences, can find differences in meaning, there is some rule
consciousness.
Levels of Communication - ANSWER>>Level 1 = Displays visible approval and
disinterest
Level 2 = Neutral or absent gestures and responses that sound mechanical
Level 3 = Clearly shows attention and interest
Level 4 = Person is intensely involved and attentive. Clients feel accepted and valued.
Empathy - ANSWER>>The ability to understand and share the feelings of another.
